Access and Inclusion

The City is committed to creating an accessible and inclusive community, where people with disabilities and people from culturally and linguistically diverse backgrounds can make a significant contribution. Their knowledge and experience enriches the community and their participation shouldn't be limited due to a disability or exclusion. 

To ensure this is achieved, the City has developed an Access and Inclusion Plan, which provides all community members and visitors the same opportunities to: 

• access the City’s services, events and public buildings
• receive information in an appropriate format
• receive the same level and quality of service from the City’s staff
• make complaints and participate in any public consultation
• be employed by the City

Access and Inclusion Plan

The Disability Services Act 1993 (amended 2004) requires all Local Governments to develop and implement a Disability Access and Inclusion Plan (DAIP) to ensure people with disabilities have equal access to facilities and services.

The City recognises that diverse members of the community may experience access and inclusion issues. These members include people with disabilities, their families and carers, people from diverse backgrounds and cultures, the elderly and people experiencing other access and inclusion issues, such as parents with prams.

The City adopted a new Access and Inclusion Plan (AIP) in December 2011. The City is responsible for the implementation of this Plan, which is an important step that will guide a strategic approach to addressing many of the needs of people with a disability and those from culturally and linguistically diverse backgrounds.

The Access and Inclusion Plan is available to download or if you would like a copy of the Plan in an alternative format please contact the City on 9400 4952.

National Relay Service

The National Relay Service provides an Australia-wide telephone service to those who are deaf or have a hearing or speech impairment  as well as for people who want to call someone with an impairment.

Some of the features of the National Relay Services include:

• Available at no additional charge
• Calls can be made 24 hours a day, 7 days a week
• At all times privacy is respected and calls are confidential
• Overseas and reverse charge calls.

For further information on the National Relay Service visit their website.