Access and Inclusion
These documents are available in alternate formats upon request. Please contact the City on 9400 4000.
The City is committed to creating an accessible and inclusive community, where people with disabilities and people from culturally and linguistically diverse backgrounds can make a significant contribution. Their knowledge and experience enriches the community and their participation shouldn't be limited due to a disability or exclusion.
To ensure this is achieved, the City has developed an Access and Inclusion Plan, which provides all community members and visitors the same opportunities to:
- Access the City’s services, events and public buildings
- Receive information in an appropriate format
- Receive the same level and quality of service from the City’s staff
- Make complaints and participate in any public consultation
- Be employed by the City.
Access and Inclusion Plan
The Disability Services Act 1993 (amended 2004) requires all Local Governments to develop and implement a Disability Access and Inclusion Plan (DAIP) to ensure people with disabilities have equal access to facilities and services.
The City recognises that diverse members of the community may experience access and inclusion issues. These members include people with disabilities, their families and carers, people from diverse backgrounds and cultures, the elderly and people experiencing other access and inclusion issues, such as parents with prams.
The City adopted a new Access and Inclusion Plan (AIP) in May 2015, the Access and Inclusion Plan 2015-17 is available online, in print or in alternative formats upon request. The City is responsible for the implementation of this Plan, which is an important step that will guide a strategic approach to addressing many of the needs of people with a disability and those from culturally and linguistically diverse backgrounds.
If you have any questions or if you would like a copy of the Plan in an alternative format please contact the City on 9400 4226.
Programs and Services
The City offers a diverse range of classes and activities at the City’s Libraries and Leisure Centres.
The City’s libraries have a large collection of large-print books, audio books, videos, CDs and books in languages other than English.
Books on Wheels
Books on Wheels caters for older adults and people with disabilities who, due to frail health or limited mobility, are unable to reach their public library. The Books on Wheels service brings the library directly to your home. For further information or to discuss your eligibility for the Books on Wheels service please contact the City on 9400 4755.
The City of Joondalup Leisure Centres are fully accessible and present an excellent opportunity for people with disabilities to integrate and develop their physical wellbeing. The centre at Craigie has a state-of-the-art pool that is easily accessible and has a comfortable water temperature.
Personal trainers are trained to assist people with special needs. All equipment can be used by people with disabilities and the personal trainers will cater and design programs to suit individual capabilities.
City of Joondalup residents with a concession card, including pension, senior, disability or student card can obtain a 25 per cent discount on memberships, and a 25 per cent discount on casual use of the swimming pools and spas. Free entry is available for carers, provided they are not participating in an activity or taking the place of a paying customer. The City’s three Leisure Centres offer excellent access through the provision of:
- ACROD parking bays
- Large Universal and Accessible change rooms
- Portable transfer hoist available for use
- Access to pools via ramps, stairs with handrails, beach entry and submersible wheelchairs
- Access to spa via stairs with handrail
- Wheel chair available to assist patrons move around the facilities
- Various exercise classes that can be adapted for someone with a disability
- Concession rates for relevant card holders who reside within the City of Joondalup
- Companion Card Accepted.