Payment Methods

By internet

• Credit Card payment online  - Mastercard and Visa only
  Credit card minimum payment if $5.00. A surcharge of 0.5% will apply to credit card payments by VISA or Mastercard
• BPAY payment online
  Visit the website of your participating financial institution to make a payment from your nominated bank account.
  Please quote Biller Code 18143 and your Reference Number.

Direct Debit

• Pay your Rates account automatically from a nominated bank account or credit card.
  Please call Rating Services on 9400  4574 or print out a Direct Debit Form.

By telephone

• Credit card payment by telephone  - Mastercard and Visa only
  Phone 1300 764 144 any time and have your credit card and rate notice ready. 
  Please use your Reference Number.
  Credit card minimum payment if $5.00. A surcharge of 0.5% will apply to credit card payments by VISA or Mastercard.
• BPAY payment by telephone 
  Contact your participating financial institution to make a payment from your nominated bank account.
  Please quote Biller Code 18143 and your Reference Number.

By mail using the re-usable envelope

• Make cheques payable to City of Joondalup, and ensure they are crossed "not negotiable".
  Complete and insert the cheque and payment slip only in to the re-usable envelope provided by the City.
  The top portion of the notice should be retained as your record. No receipt will be issued.
• The City of Joondalup accepts no responsibility for correspondence not being received, being received late due to postal delays, or being illegible.

The City's Customer Service Centres

Payment can be made by cash, cheque, EFTPOS or credit card (minimum payment is $5.00; a surcharge of 0.5% will apply to credit card payments by Visa or Mastercard) at the City’s Customer Services Centres.

Pleae note payments at all Customer Service Centre close 30 minutes prior to close of business.

Australia Post

• Payment can be made at any Australia Post office by presenting your rates notice intact. (excludes credit cards)

 For further information please contact the City on 9400 4574 or email rates@joondalup.wa.gov.au.