Rate Payment Options

The City offers its residents four ways to pay their rates:

• in full within 28 days
• in full within 35 days
• by instalments
• by special payment arrangement

Paying in full within 28 days

By paying in full before 10.00pm WST on 19 August 2011 you will go in the running to win one of the prize packs offered in the Rates Prize Draw.

Paying in full within 35 days

You can opt to pay your rates within 35 days of your rates notice being issued. This due date is listed on your rates notice. If you choose this option, you will not be eligible for the Rates Prize Draw.

Instalment options

Paying by instalment allows you to break your rates up into two or four smaller payments over a longer period of time. Please note that fees apply for paying your rates by instalment.

The instalment options and conditions are on your Rates Notice. If you have any queries regarding this option, please contact the City’s Rating Services on 9400 4574.

If an instalment amount is overpaid or accidentally paid more than once, the overpaid amount can simply be credited towards your next instalment.  If you wish the amount to be refunded to you, an administration fee of $12.00 (inc GST) will be charged, which will be taken off the refunded amount.

You can choose to change from instalments at any time during the financial year to either:

• Pay the balance in full. The ‘cost of option’ (as shown on your Rate Notice) must also be paid
• Pay by special payment arrangement

Please note: If any two consecutive instalments remain unpaid, the City may request payment of the balance in full and take steps to recover the outstanding balance via legal action if necessary.

Special Payment Arrangement

If you are unable to pay your rates in full or according to the instalment plans offered by the City, a special payment arrangement can be set up to take monthly, bi-monthly or fortnightly payments (via direct debit only) from your bank account.

A special arrangement direct debit form is included in your rates notice. An administration fee of $34.00 applies for each special arrangement payment.

Late payment interest of 11% per annum will apply on any outstanding balance until the account is cleared (excluding fully entitled pensioners/seniors).

Please be aware a surcharge of 0.5% will apply to credit card payments made by VISA or Mastercard.

For further information please contact Ratings Services on 9400 4574 or email rates@joondalup.wa.gov.au.