eRates Frequently Asked Questions
What if I don’t have a current Rates Notice to register?
Call Rating Services on 9400 4574 and once your identity has been confirmed by answering questions relating to the property, the information required to register can be provided.
What happens if I don’t click on the email verification link within 48 hours?
This email link will no longer work and you will need to reregister for the eRates service.
What can I do if I have deleted the “Registration Successful” email?
Go to the eRates page and type in your email address. The system will recognize this email address and resend the “Registration Successful” email.
What can I do if I have deleted the Rates Notice email?
Go to your “Registration Successful” email, click on the “Manage your eRates subscription” button and an email history of rates notices is available for you to view.
What if I own more than one property – do I have to register for eRates for each property separately?
Once you have been successfully registered for one property you can use the “Registration Successful” email to click on the “Manage your eRates subscription” button where all the properties you own will be shown. You can then change the delivery method for the other properties that you own.
How do I amend my email address?
Go to your “Registration Successful” email and click on the “Manage your eRates subscription” button. You can then change your email address from the “Your details” section. An email will be sent to your new email address for you to verify and amend your details.
What happens if I change my email address but don’t click on the email verification link?
The details will not be amended until this link is clicked on so the details will remain unchanged.
Do I have to set up a password for eRates?
There is no password required for eRates. Secure links are emailed to access your eRates subscription and rates notices.
If I register for eRates, how do I receive my Green Waste Tipping Vouchers etc that are normally posted out with the rates notices?
The email you receive will provide access to your annual rates notice plus the information brochures such as the City News and Green Waste Tipping Vouchers which will be available for viewing/printing.