Useful Contacts
Accommodation/Homeless Support
Crisis Care Helpline
A 24-hour information service offering referrals and advice on available hostel and refuge accommodation.
T: 1800 199 008 or (08)9223 1111
http://www.community.wa.gov.au/DFC/Resources/Helplines/Crisis_Care_Helpline.htm
Salvation Army Care Line
Information, referrals and advice on available hostel and refuge accommodation.
T: 08 9442 5777
www.salvos.org.au
Joondalup Youth Support Services Inc
Offers 24-hour crisis accommodation for 15-19 yrs, a transitional accommodation program, emergency relief, drug education and support.
T: 08 9300 2677
After hours crisis line T: 9307 4520
www.jyss.org.au
Mission Australia – Youth Accommodation and Support Service
Provides 24-hour crisis accommodation for 15 – 18 years and transitional accommodation for 16 – 24 years.
T: 08 9470 4080
www.missionaustralia.com.au
Getting it Out - Services Who Will Listen/Support
Lifeline
Lifeline is a 24-hour confidential phone counselling service, across a range of issues including relationship and family concerns, mental health concerns, loss, violence, addiction, suicide prevention and much more.
T: 13 11 14
www.lifeline.org.au
Kids Helpline
Free, confidential, 24-hour telephone and online counselling service for young people aged between 12 and 25 years.
T: 1800 551 800
www.kidshelpline.com.au
Youth Focus
Provides support and counselling for 12-18 yrs who are suicidal or self-harming.
T: 08 9361 4222
www.youthfocus.com.au
Domestic Violence Legal Unit of Legal Aid
Assists women who are experiencing domestic violence.
T: 08 9261 6254 or 08 9261 6320
www.legalaid.wa.gov.au
Sexual Assault Resource Centre
A free 24-hour, seven day emergency service for any person over 13 years who has experienced any form of unwanted sexual contact or behaviour.
T: 08 9340 1828 or (08) 9340 1820
http://www.kemh.health.wa.gov.au/services/sarc/
Alcohol and Drug Services
Alcohol and Drug Info Service
A 24-hour confidential telephone service providing information, counselling, referral and advice to anyone concerned about their own or another’s alcohol or drug use.
T: 08 9442 5000 or Country T: 1800 198 024
www.dao.health.wa.gov.au
North Metropolitan Community Drug Service
This service has both a prevention and treatment focus that can be accessed by individuals, families, and the local community.
T: 08 9246 6767
Mission Australia - Youth Withdrawal and Respite Service
A free and confidential service for young people wanting to manage their withdrawal from alcohol or other drugs in a safe and supportive environment.
T: 1300 651 329
www.missionaustralia.com.au
Complaints
Department of Consumer and Employment Protection
Provides free advice to consumers about their rights and responsibilities in business transactions. Also provides advice about the rights and obligations of employees and employers.
Consumer Protection T: 1300 30 40 54
Labour Relations T: 1300 655 266
www.commerce.wa.gov.au/consumerprotection/
WA Industrial Relations Commission
T: 08 9420 4444 or 1800 624 263
www.wairc.wa.gov.au
Financial Ombudsman Service
A free service to sort out any problems between you and any finance service providers.
T: 1300 780 808
www.fos.org.au
Welfare Rights and Advocacy Service
Provides information, advice, advocacy and referral in regards to Government agencies.
T: 08 9328 1751
www.wraswa.org.au
Tenancy Advice Service
Community legal centre provides quality advice and information to residential tenants.
T: 08 9221 0088 or 1800 621 888
www.taswa.org
Education and Training
Department of Education and Training
Provides information on education, training and employment opportunities for young people.
T: 08 9264 4111
www.det.wa.edu.au
Apprenticentre
Provides information on apprenticeships and traineeships – hands on training programs where you are paid to learn.
T: 13 19 54
www.det.wa.edu.au/apprenticentre
TAFE WA – Career Development Centre
A network of metropolitan and regional TAFE colleges providing vocational education and training in WA. The Career Development Centre can help you decide on the job, training or career path that’s right for you.
T: 1800 999 167
www.tafe.wa.edu.au/careers
Employment Services
Workplace Authority (replaces Wageline)
Provides information about wages, employment conditions and workplace agreements.
T: 13 13 94
www.fairwork.gov.au
Employment Directions Network
T: 08 9300 3322 or 13 64 64
www.employmentdirections.net.au
JPET
JPET helps people aged between 15 and 21 who face personal and social barriers to employment, education or community participation.
T: 08 9300 3491
Financial Information
Centrelink
Visit www.centrelink.gov.au for a complete list of contact numbers for financial services.
Social Security Appeals Tribunal
The tribunal is the first level of external review of decisions made by Centrelink about social security, family assistance, education or training payments.
T: Free call 1800 011 140
www.ssat.gov.au
Financial Counsellors Association of Western Australia (Inc.)
Financial counsellors offer a free and confidential service which provides the client with information about ways of dealing with financial problems.
T: 08 9221 9411 to find your nearest counsellor, or
Financial Counselling Hotline: 1800 889 364
HECS – HELP – Higher Education Loan Program
T: 1800 020 108
www.goingtouni.gov.au
Legal Services
Youth Legal Service
Legal advice for people up to the age of 25 as well as representation for under 18s.
T: 08 9202 1688
www.youthlegalserviceinc.com.au
Legal Aid - Youth Law Unit
The youth law team represents people under 25, runs legal advice sessions by appointment on civil, criminal and family law matters, and provides a free Duty Lawyer service.
T: 08 9261 6293
www.legalaid.wa.gov.au
Aboriginal Legal Service
Legal advice and representation for Aboriginal people.
T: 1800 019 900
www.als.org.au
