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Searching articles for: service
124 articles found
Our customer experience commitment
The City’s Customer Service Charter outlines our commitment to provide customers an [...]
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Waste Services FAQs
What is included in the City’s annual waste service? The annual waste refuse charge for [...]
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Transport in Joondalup
There are a range of ways to keep connected to the services you need, and the places and people you love. From paths to public [...]
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Customer Care
The friendly team at the Customer Care Centre can provide you assistance with a wide variety of City services and information, [...]
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Customer complaints
The City has a complaint resolution process based on best practice principles in complaint management. The City’s Customer [...]
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Community transport program
The Community Transport Program can help people who do not drive and have difficulty using public transport by offering a door-to-door [...]
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Pest control
There are many different types of pests that can cause concerns to residents. European wasps European wasps are declared pests in [...]
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Library home delivery service
Books on Wheels is a free delivery service that caters to City of Joondalup residents who are [...]
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Community mediation service
Disputes between neighbours can often lead to disharmony, frustration and/or anger. While it is better to resolve issues between the [...]
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Employee benefits
Competitive pay is only one part of the City of Joondalup’s whole employment package. Below is a summary of the range of conditions and [...]
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History of Joondalup
Publications Saluting their Service ‘Saluting their
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National Relay Service
The National Relay Service (NRS) is a phone solution for people who are deaf or have a hearing [...]
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Disability Access Beaches
Accessible Beach Equipment Accessible beach equipment, including all-terrain walkers and beach wheelchairs, are available and free to [...]
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Margaret Cockman
Margaret Jane Cockman OAM CSTJ was born in 1931 and has lived in the Wanneroo area her whole life. Margaret’s family were among the [...]
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Snakes
Western Australia is home to some of the most poisonous snakes in the world. City of Joondalup Officers are not authorised to manage [...]
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Magpies – Swooping
Magpies are protected under the Wildlife Conservation Act and it is illegal to harm them. The City has no jurisdiction in the care, [...]
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Groups and activities for seniors
Groups and activities for seniors Getting involved is a great way to make new connections, try something different, stay active and [...]
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Request to Close Pedestrian Accessways
Pedestrian accessways (PAW) provide access to essential services and provide pedestrian and cycle access both within neighbourhoods and [...]
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Dividing fences: liaising with your neighbour
Neighbour agreement may be required prior to making any changes to a dividing fence. Refer to Dividing fence matters – overview [...]
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Local business advice and support
Business Station Business Station manage the ECU Business and Innovation Centre (ECUBIC) in Joondalup. If you are starting a new [...]
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Waste Services Guide and Tipping Vouchers FAQ
Where can I download the Waste Guide and my greens vouchers? Waste Guide: click here. Greens tipping vouchers: click here. Vouchers [...]
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Building services fees and charges
Effective from Monday 3 July 2023. Building Construction Industry Training Fund (BCITF) and Building
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Public services and assistance
There are a wide range of services in the community that aim to help people experiencing disadvantage, or assist families in need. [...]
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Community information
Community information database We have a free online database of community groups, services and activities called the Community [...]
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Revaluation 2023/24 and what it means to my 2023/24 rates
Frequently Asked Questions Under the Valuation of Land Act 1978, the Valuer General is required to maintain valuation rolls for all [...]
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Walk of Fame
Walk of Fame Inductees Salvatore ‘Sam’ Castiglione Weightlifter Salvatore ‘Sam’ Castiglione competed for Australia at the Edmonton 1978 [...]
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Useful links for suppliers
There are other ways the City can obtain goods and services that may provide opportunities to suppliers to engage with the City and [...]
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Unauthorised parking on private property
The City can provide a parking enforcement service to private property owners that experience [...]
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Joondalup Learning Precinct
The Joondalup Learning Precinct (JLP) uses its collective influence and leadership to attract and participate in activity for mutual [...]
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Assistance with waste bins
The City may be able to assist residents with mobility needs with a waste bin ferrying service [...]
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Homelessness
If you are experiencing or at risk of homelessness, there are a range of services that can help. City of Joondalup Libraries provide [...]
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Bill Marwick OAM
William (Bill) Harold Marwick OAM was born in York in 1939. Bill has had a profound influence on the Cities of Wanneroo and Joondalup. [...]
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Rates FAQs
Have you recently purchased a property in the City of Joondalup? Here is some information about the settlement process in relation to [...]
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Pensioners and Seniors FAQs
If you have a valid concession card you could qualify for a rebate or a deferment on paying your rates. To qualify, ratepayers must [...]
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Rates payment methods
For your convenience Rates Notices can be paid using any of the following payment methods: Credit card Phone 1300 764 144 [...]
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Notice of Discontinuance
If a Minor Case Claim/General Procedure Claim is lodged at the Magistrates Court, it becomes a public record and is likely to be placed [...]
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Credit card payment surcharge
Credit cards are a convenient way for ratepayers to pay Rates and Charges, but the City incurs a substantial cost from card transaction [...]
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Tennis Courts
The City has many free use tennis courts. The tennis courts listed below are available for individuals to utilise free of charge and do [...]
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City of Joondalup opening hours
Follow the links below for detailed opening hours of our centres. Please note: the City observe all national Australian and Western [...]
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Reporting a fault or damage to other service providers
To report any damage or graffiti issues to agencies such as Western Power, Water Corporation or Main Roads, it is recommended you [...]
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Social Needs Analysis
The City has undertaken a social needs analysis to gather a suite of technically robust, objective social needs data to assist the City [...]
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Community activities
Getting involved in the community is beneficial for your mind, body and overall wellbeing. Participating in a group or an event within [...]
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Groups and activities for children
The City’s Community Directory has a great deal of useful information for parents. Search the Community Directory for: Local [...]
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Accessible Tourism
Accessible tourism is the ongoing endeavour to ensure tourist destinations, products, and services are accessible to people of all ages [...]
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New Food Safety Standard for Food Businesses
On Friday 8 December 2023, a new food safety standard called Standard 3.2.2A – Food Safety Management Tools will take effect in [...]
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Library borrowing
Borrowing All members of your family can have their own library card and borrow up to 15 items each. You can borrow library items for [...]
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A Walk in the Park
The City of Joondalup maintains over 300 parks and reserves. Visiting one of them is a great way to get out and about, connect with [...]
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eRates FAQs
eRates Registration What if I don’t have a current Rates Notice to register? Call Rating Services on 9400 4000 and once your identity [...]
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Basketball Courts
The City has many free to use basketball hoops. The locations below are available for individuals to utilise free of charge and do not [...]
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