Online Safety
During the development of the City’s Community Safety and Crime Prevention Plan 2014 – 2018, the issue of cyber or online [...]
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Searching articles for: customer service
101 articles found
CCTV
The City’s public areas CCTV service has CCTV systems in a variety of public spaces throughout [...]
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Graffiti Management
The City removes reported graffiti from City controlled property and can also arrange for the removal of graffiti from private [...]
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Library borrowing
Borrowing All members of your family can have their own library card and borrow up to 15 items each. You can borrow library items for [...]
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Joondalup Business Catalogue
Looking for a way to promote your businesses to the local community? Join the Joondalup Business Catalogue now. The catalogue provides [...]
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Emerge Stronger – Support for Local Business
Business Engagement Program During the current uncertainty, the City’s Economic Development Team are still available to provide support [...]
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Cyber security resources for businesses
CERT Australia is the national computer emergency response team. Established in 2010, CERT is the primary government contact point for [...]
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City of Joondalup Art Collection Indigenous Artworks
The City of Joondalup currently holds 25 artworks by Indigenous artists. This catalogue features research and words by guest Curator, [...]
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Little Feet Festival
Thanks for coming to Little Feet Festival 2023! Thank you to everyone who came down to Little Feet Festival on Sunday 29 October 2023! [...]
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Sorrento Surf Life Saving Club Facility – redevelopment project
Project Summary The Sorrento Surf Life Saving Club redevelopment project will see the redevelopment of the existing clubroom facility, [...]
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Reconciliation Action Plan (RAP) Community Reference Group
The role of the Reconciliation Action Plan Community Reference Group (RAPCRG) is to: Guide the development, implementation and review [...]
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Have yourself a sustainable little Christmas
It’s beginning to look a lot like Christmas, and we have lots of eco-friendly tips to help with your Christmas preparations so you can [...]
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Anchors
What is it? Anchors Youth Centre offers a range of recreational and skill-based programs and activities for young people with access to [...]
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Property Management Framework
The City’s Property Management Framework helps to strategically guide the assessment of suitable uses and occupation arrangements on [...]
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Mobile Phone Donations – Hello Initiative
The City have joined forces with a great not-for-profit organisation, Hello Initiative (HI). Hello Initiative’s biggest and most [...]
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Spring has Sprung – Take action on weeds
As spring arrives and the weather warms up, the City is calling on the local community to help protect, preserve and enhance the urban [...]
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Dogs of Joondalup
Dog poo is litter and therefore, leaving it/not picking it up is littering and could result in a fine. It is also a cause of [...]
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Removal of Moolanda Footbridge
Frequently Asked Questions Why was the footbridge over Moolanda Boulevard removed? Each year the City is required to undertake routine [...]
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Stay
Looking to take a break Uptown and escape the hustle and bustle of the Perth CBD but still stay somewhere close enough to all of [...]
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Abandoned shopping trolleys
Shopping trolleys taken outside of shopping areas can be hazardous and unsightly. Abandoned trolleys often: Obstruct the road or [...]
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New residents welcome pack
Welcome to the City of Joondalup A planned commercial and residential centre, residents within the City of Joondalup have the best of [...]
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Smart Cities
Smart Joondalup What does SMART mean? A SMART city uses technology and sensors to collect data, with these insights guiding an [...]
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Rates Transfer & Refund Fees
The City first introduced the following fees due to a large increase in the number of requests to transfer or refund monies that had [...]
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Stormwater litter trap – Joondalup CBD
Rainfall Data from Joondalup CBD The City has it’s own rain gauge situated centrally in the Joondalup Central Business District. [...]
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Brian Cooper OAM
Brian Anthony Cooper OAM, a long-term Woodvale resident, has been there for many of the big moments in the 21 year-history of the City [...]
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Annual Report 2018 – 2019
It was another big financial year for the City across 2018/19. Take a look back at some of the highlights, including the many services, [...]
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Reconciliation Action Plan (RAP)
The City of Joondalup is developing its inaugural level Reconciliation Action Plan (RAP) as a framework for the City to realise [...]
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Pesticide use
The majority of the City’s pesticide use consists of applying herbicide for weed control and applying insecticides to manage certain [...]
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Significant trees
The City values the shade, habitat and amenity provided by trees on land owned or managed by the City and commends practices which seek [...]
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Verge treatments
Verge treatments are regulated by the City’s Local Government and Public Property Local Law 2014. Residents are able to undertake [...]
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Street tree maintenance
Pruning Pruning is generally only undertaken to further the health and vitality of a tree. If there are concerns that the tree is a [...]
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Specified Area Rates (SAR)
A Specified Area Rate (SAR) is an additional rate charge that is applied separately to designated areas within the City. This covers [...]
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Lighting – parks and sporting grounds
The City maintains all lighting in parks, associated car parks and sporting grounds. Generally, sports lighting in parks is only [...]
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Stormwater
The City operates a stormwater drainage network that is designed to capture stormwater from the road network and convey this to [...]
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Bulk collections for properties with no verge
If you have no or little verge you will still have access to the bulk hard waste and green waste verge collection services. [...]
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Household Hazardous Waste (HHW) disposal
Household Hazardous Waste (HHW) refers to the products used in and around the home that are flammable, toxic, explosive or corrosive [...]
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Road safety strategy
The federal government is in the process of developing the National Road Safety Strategy 2020-2031 which will inform Western [...]
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Liveable Communities Award 2011
The City won the World’s Most Liveable City Award of 2011 at the UN-backed annual International Awards for Liveable Communities [...]
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Youth Event Series
The City of Joondalup provides programs and services for young people during both the school term and school holidays. Autumn Youth [...]
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School crossings
Children and school crossings provide safer crossing locations for students and their parents during peak periods where traffic volumes [...]
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Shared paths and footpaths
There are three types of footpaths within the City with these being: Footpaths Shared paths Principal shared paths. Footpaths These [...]
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School road safety
Teaching children how to be safe crossing the road, riding their bicycle and moving around during busy times at school is just as [...]
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Speed limits
Main Roads WA are responsible for approving speed zones and installing speed signs throughout the state. All residential roads are [...]
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Street speeding
The WA Police enforce speed limits on the road network. Residents can discuss concerns regarding speeding on roads at their local [...]
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Rates at a glance
How your Rates are calculated? Your Rates = Rate¹ x Valuation² + Yearly fees 1: cents in the dollar set by the City 2: set by [...]
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New footpath requests
Requests for new footpaths are scored against a list of criteria to help the City prioritise footpath projects. Once the projects are [...]
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Cycling
The City’s Bike Plan 2016-2021 aims to encourage cycling within the City of Joondalup. The Plan guides how the City promotes and [...]
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Commercial and industrial crossovers
Crossovers in commercial or industrial areas must meet the City’s standards. For more details on the City’s crossover [...]
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Feral animals
The City is responsible for the management of over 500 hectares of bushland. Feral animals such as cats, rabbits and foxes impact on [...]
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Road resurfacing and road maintenance
The City has an annual program of works to resurface roads, being the Road Preservation and Rehabilitation (RPR) Program. With over [...]
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