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Audience: Business
Bill Marwick OAM
William (Bill) Harold Marwick OAM was born in York in 1939. Bill has had a profound influence on the Cities of Wanneroo and Joondalup. He and his wife, Bernice, started up the region’s first local newspapers and they have played a major role in keeping the community interested and involved in what was happening in their neighbourhood.
In the mid-1960s, Bill lived in Sorrento where he produced and published a small newsletter called Northern Beaches Community News. Milkmen delivered the paper fortnightly to homes in Sorrento, Marmion, North Beach, Waterman and Trigg. Local community groups submitted notes and copy and business advertising funded the fledgling paper. In 1973, Bill and Bernice moved to Wanneroo and in August 1974 they started Wanneroo’s first newspaper, the Wanneroo Community News, with another couple Dale and Gladys Anderson. It quickly became a forum for local community groups and the Shire of Wanneroo to advise residents and ratepayers of council services and activities.
They closed the paper down in April 1975 when Dale died suddenly from a heart attack. The Marwicks started another paper soon after when they realised how many people and businesses had come to rely on it. They called it the Wanneroo Districts Times and it was soon referred to affectionately by locals as the Wanneroo Times. Bill wrote the stories and Bernice typeset them and their whole operation was run from the family home – using the carport as a darkroom for producing photographs. The circulation kept growing with most homes in the Wanneroo local government area receiving copies – including the now City of Joondalup.
By the time the Marwicks sold their Community Newspapers in 1984, circulation was more than 130,000.
Bill became a Wanneroo Councillor from 1988 -1994, which included a term as Mayor. He was on many committees and groups during that time including the Wanneroo Lions Club, Warwick Scout Group, Wanneroo Chamber of Commerce and the Wanneroo Rotary Club. He founded the Wanneroo and Districts Historical Society in 1989 and was President for 16 years. In 1991, he was appointed to the Joondalup Development Taskforce as a Council delegate and helped shape the direction of the Joondalup City Centre. His greatest passion has been researching and writing about Wanneroo and Joondalup’s unique history. He has written books including Stories of Old Wanneroo and The Times of Wanneroo.
In 2004, Bill was named an Exemplary Citizen by Lions Clubs International for community service and that same year was made a Freeman of the City of Wanneroo for community involvement and recording the region’s long history. Becoming an inaugural Freeman of the City of Joondalup is a distinction Bill deserves for his long and dedicated service to the local community.
Awards received by the City of Joondalup
The City of Joondalup undertakes a variety of services, programs and projects for and with the community.
Many of these have received recognition for their innovation and benefits to the community. The City has been recognised for a number of awards over the years and these awards are listed below with a brief description.
Awards
2022 Environmental Leadership and Sustainability Award
The City received an Environmental Leadership and Sustainability Award from Local Government Professionals WA for achieving outstanding sustainable water management outcomes through the Smart Control Irrigation System project.
2022 Platinum Waterwise Council Award
The City was recognised as a Platinum Waterwise Council for demonstrating extraordinary waterwise leadership as part of the Water Corporation and Department of Water and Environmental Regulation’s Waterwise Council Program.
2021 Water Sensitive Cities Award
The City received a Water Sensitive Cities Award from the Cooperative Research Centre for Water Sensitive Cities for its water sensitive practices and work to address water efficiency and water quality for a number of years.
2021 Australasian Reporting Awards
The City received a Gold Award in the Australasian Reporting Awards in 2021 for its 2019/20 Annual Report. The City has continued to achieve outstanding results over the last five years, receiving a Bronze, Silver and three consecutive Gold Awards for the past three years.
2021 Parks and Leisure Australia Awards of Excellence
The City received highly commended for the Whitfords Nodes Health and Wellbeing Hub in 2021.
2021 Australian Event Awards
Luminight was a National finalist for the category Coates Hire Best Community Event in 2021.
Waterwise Council accreditation
The Waterwise Council program re-endorsed the City as a Gold Waterwise Council in 2020 and recognised the City for the significant progress made towards best practice water efficiency within City operations and throughout the local community. The City first obtained Waterwise Council accreditation in 2010 and has implemented many projects to retain endorsement and receive Gold Waterwise Council recognition for several years.
Craigie Leisure Centre was re-endorsed as a Gold Waterwise Aquatic Centre in 2020.
2019 Australian Event Awards
The City’s Kaleidoscope Festival held in 2018 was a National finalist and State Winner for the Tourism WA Best Tourism Event.
2018 ANZAC Day Awards
The City was the winner of the ANZAC Day Awards in 2018.
2018 Local Government Honours Program
Councillor Russel Fishwick JP was awarded the local government honours award for Eminent Service as part of the 2018 WA Local Government Convention.
2017 Australian Events Awards
The City’s Kaleidoscope Festival was named WA’s Best New Event and Best Cultural, Arts or Music Event at the 2017 Australian Events Awards.
2017 Western Australian Coastal Awards for Excellence
The City’s Coastal Adaptation Planning and Implementation project (CAPI) won the Local Government category at the 2017 Western Australian Coastal Awards for Excellence.
2017 Regional Award of Excellence
The Shepherds Bush Park Playspace in Kingsley won the PLA (WA) 2017 Regional Award of Excellence in the category of playspaces under $500,000.
2017 Bike Week Bikeley Awards
The City’s Bike Doctor event won two categories at the Bike Week 2017 Bikeley Awards.
2017 Australian Organisational Excellence Award
The City received a Bronze Australian Organisational Excellence Award from the Australian Organisational Excellence Foundation.
2011 WA Heritage Awards
Winner of the Outstanding Interpretation Project That Enhances a Place Category
The City’s Yellagonga Interpretive Signage Project at Neil Hawkins Park was recognised at the 2011 WA Heritage Awards. The Awards recognise outstanding commitment and contribution to heritage conservation and interpretation in Western Australia. The Awards honour individuals and organisations whose work has resulted in significant achievements in the promotion and conservation of cultural heritage.
The Yellagonga Interpretive Signage Project aims to raise awareness in the community of the environmental, cultural and heritage values of the Yellagonga Regional Park, which is one of the City’s most beautiful natural areas and a popular tourist attraction. The City received funding through the Department of Environment and Conservation’s Community Environment Grants Program to implement the project.
2012 UNAA Environment Day Awards
Winner of the Local Government – Excellence in Overall Environmental Management Category
The City has been recognised nationally for its outstanding and proactive approach to managing, protecting and enhancing its local environment. Winning this award recognises the City’s holistic approach to environmental management and the numerous environmental initiatives undertaken to ensure the sustainable use of natural resources, biodiversity conservation, energy and water efficiency and awareness-raising of environmental issues within the region.
Each year, in support of World Environment Day, the United Nations Association of Australia recognises innovative and outstanding environmental programs and initiatives from across Australia and the important work of Australian environmental leaders through its World Environment Day Awards Program.
2011 Water Award
Winner of the Waterwise Council Category
The City’s innovative and sustainable approach to water resource management was recognised at the 2011 Water Awards where it was named the winner of the Waterwise Council category. The implementation of a wide range of water conservation initiatives has allowed the City to save over one million kilolitres of groundwater each year, while maintaining a high-quality standard of public open space areas for the community. The City has significantly reduced water consumption through the implementation of an extensive water monitoring and reporting program, hydrozoning, irrigation retrofits and a range of programs designed to raise awareness of the need to conserve water.
2011 WALGA Local Government Road Safety Award
Winner Safe Speeds Category for Speed Reduction Project, Duffy Terrace, Woodvale
In 2008, speeding and inappropriate driver behaviour in the form of vehicle racing on Duffy Terrace was highlighted as a major concern by local residents. The recorded 85th percentile traffic speeds on Duffy Terrace were considered high and indicated that a significant proportion of drivers were not complying with the urban speed limit. In 2009, Main Roads WA and the City launched a state-wide anti-hoon speed cushion grant funding initiative on Duffy Terrace. The City also applied for and received 2009/2010 State Black Spot funding for the installation of a median treatment including traffic islands, median trees plus narrow marked traffic lanes to further manage traffic speeds on Duffy Terrace.
2011 World’s Most Liveable City Award
The City of Joondalup was recognised at the UN-backed annual International Awards for Liveable Communities (LivCom) as the World’s Most Liveable City for 2011.
Keep Australia Beautiful Sustainable Cities Award
Winner of the Young Legends Category – Adopt a Coastline Program
The City’s Adopt a Coastline program gives local primary school students the opportunity to participate in an environmental project involving plant identification, dune rejuvenation and protection of our fragile coastline while working with the City’s Natural Areas Officers.
2010 Department of Transport’s Local Government TravelSmart Awards
Winner of the TravelSmart Workplace Category – Green Transport Plan
The City’s TravelSmart Green Transport Plan was developed in 2007 in order to increase walking, cycling, public transport and car pool use by City staff travelling to and from the workplace. The aim of the plan was to raise awareness of sustainable transport options for staff, focusing on the environmental and health benefits of utilising alternative methods of transport.
2010 WALGA’s Local Government Road Safety Awards
Winner of Safe Roads and Roadsides Category – Upgrade of Connolly Drive, Kinross
The aim of this project was to duplicate Connolly Drive between MacNaughton Crescent and Burns Beach Road from two lanes to four lanes in order to reduce the traffic congestion and reduce the risk of car crashes resulting in injuries and death.
Insurance Commission of WA Awards
Finalist of the Safe Road Use Category – Road Safety Program
The City implements various initiatives to engage the community in road safety and create awareness of responsibility on the roads. These initiatives include Road Safety Plan, School Road Safety Program, School Road Safety Art Competition, Community Safe Speed Promise, Child Car Restraint Checking and Fitting, Bin Sticker Program, Speed Alert Mobile, events, displays and other promotions, Partnerships, Fostering Road Safety/Injury Prevention Careers.
About Joondalup
The City of Joondalup is located in the fast-growing northwest corridor of Perth, with its southern boundary just 15 kilometres from the Central Business District of Perth. With a population of 160,995 and a total land area of approximately 99 square kilometres, the City is one of the largest local governments in Western Australia by population.
The City has won numerous awards and was named the World’s Most Liveable City of 2011 in its population category at the UN-endorsed annual International Awards for Liveable Communities. The LivCom Awards are a worldwide competition focusing on International Best Practice regarding the management of the local environment with the further objective of improving the quality of life of citizens through the creation of ‘liveable communities’.
Joondalup City Centre has a relaxed, casual atmosphere with a combination of cultural, civic, commercial and residential properties built on the edge of the stunning Lake Joondalup. Residents and visitors enjoy the cosmopolitan feel and excellent selection of restaurants and cafes. There are many beaches and parks to explore.
The region has always attracted international guests and immigrants with almost 40 per cent of the population born overseas.
Average temperatures
Joondalup enjoys a sunny, Mediterranean climate. Summers are hot and dry with an average temperature of 32 degrees during the day. Winters are mild and wet with an average day time temperature of 18 degrees.
Education
The City has diverse education options including:
- Primary Schools – there are 47 government and private primary schools in the region
- High Schools – there are 16 government and private high schools in the region.
- Higher Education – the Joondalup Learning Precinct in the heart of the City Centre encompasses Edith Cowan University, North Metropolitan Tafe and the Western Australian Police Academy; and
- Joondalup is also home to an Edith Cowan College.
Tourist attractions
With numerous visitor attractions and amenities, such as Hillarys Boat Harbour and AQWA, the region is a must for international and interstate holiday-makers, business visitors, day trippers and Western Australian families.
Transportation
The Joondalup City Centre is located 25 minutes north of Perth along the Mitchell Freeway.
There are a range of public transport options available to access the City Centre and surrounding suburbs.
Gifts Register for Elected Members and Chief Executive Officer
The Gifts Register contains those disclosures of gifts that have been made by Elected Members and the Chief Executive Officer in their official capacity which are valued over $300 or are two or more gifts with a cumulative value over $300 (where the gifts are received from the same donor in a 12 month period).
The Local Government Act 1995 requires the Chief Executive Officer to publish an up to date version of the Gifts Register on the City’s website. To protect the privacy of individuals, the version of the register published on the website does not include the address disclosed by an individual donor and will instead include the town or suburb mentioned in the address.
Social media
We’re social
Engage with your local community by connecting to the City of Joondalup on social media.
You’ll find the City on Facebook, Twitter, YouTube, LinkedIn and Instagram, so connect with the City and join in the conversation.
City of Joondalup on social media
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Social media guidelines
The City of Joondalup encourages open discussion but to ensure everyone has an opportunity to engage with the City, a few guidelines have been developed. Members of the local community who want to request works or maintenance should still contact the City on 9400 4255 or via email.
The City of Joondalup does not accept responsibility for external comments on its pages. These are not representative of the opinions or views of the City of Joondalup, nor does the City make any warranty to their accuracy.
When posting on these pages, the City requests that you:
- Exercise courtesy
- Do not post your personal address or phone number
- Acknowledge that the City cannot check the accuracy of every post and does not take any responsibility for reliance on posts on this page
- Adhere to Facebook Guidelines.
Posts may be deleted at the City of Joondalup’s discretion if they contain:
- Violent, obscene, profane, hateful, derogatory, racist or sexist language links or images
- Information that may compromise the safety or security of the public
- Comments that threaten or defame any person or organisation
- Solicitations, advertisements, endorsements or spam
- Encouragement or glamorisation of the use of alcohol, tobacco, or illegal drugs
- Multiple successive off-topic posts by a single user
- Repetitive posts copied and pasted or duplicated by single or multiple users
- Any other inappropriate content or comments as determined in City of Joondalup.
By “liking” or “following” the City’s pages you acknowledge the terms outlined in the Guidelines for Visitors and Users. Users who do not comply with these guidelines will be blocked from the pages at the discretion of the City of Joondalup.
Community demographics
The City of Joondalup offers a set of four interactive demographic tools for community groups, investors, businesses, students and the general public. They provide essential information for decision-making presented in a simple format, with clear tables, charts, maps and concise factual commentary.
| Community Profile | Presents population data from the Australian Bureau of Statistics Census. |
| Social Atlas | Provides socio-demographic characteristics as interactive maps. |
| Population Forecast | Presents population projections for each year up to 2041. |
| Economic Profile | Provides detailed economic data for the City. |
| Housing Monitor | Provides data on housing supply and demand, housing diversity, affordability and availability. |
Obstructions on the verge
Obstructions on a verge, footpath or thoroughfare may cause a hazard to pedestrians and road users. There are two types of obstruction.
Physical
Some examples of verge obstructions include:
- Bollards
- Bricks
- Rocks
- Stakes
- Roped off areas.
Vegetation
Plants and shrubs on verges can become overgrown and create a sight obstruction to traffic and a hazard to pedestrians. Overgrown sharp or thorny plants can also create a hazard to pedestrians.
Plants along a verge need to be trimmed back and maintained to prevent them from encroaching over onto the footpath or from creating a barrier that prevents drivers having a clear view to oncoming traffic.
Electronic and variable message boards (VMBs)
Variable message boards (VMBs) can only be used as directional signs for traffic and cannot be used for advertising of businesses. VMBs that are placed on any thoroughfare, footpath or other public place as advertising may lead to impounding of the VMB and infringement.
Community temporary signs application
Temporary sign applications are available to not-for-profit charitable, cultural, educational, recreational or community organisations.
Applications are required for community information temporary signs and must be submitted no less than 14 days prior to the event.
Each event is to be lodged as a separate application and includes a non-refundable fee of $30.00 for each application.
“Temporary Advertising Sign” stickers will be supplied by the City once the application is approved.
Organisations that do not receive approval from the City and proceed to erect signs will have their signs removed, and an infringement may be issued.
Portable signs
Portable signage placed in public areas or on footpaths can become a hazard to the public and are generally not permitted where:
- The sign is likely to obstruct line of sight along a thoroughfare
- It may create a hazard to any person using the thoroughfare.
Portable signage can include:
- Home open signs
- Visual message boards (VMBs)
- Advertising signs*.
*Advertising signs are not permitted on footpaths, thoroughfares or any location within the City as they can create a hazard to the public.
Home open signs
Home open signs are considered by the City to be directional signage, used on the day of a home open, directing people to the listed premises.
Home open signs are:
- Permitted from 9.00am on the day the property is open for inspection until one hour after the close of inspection time for this property
- To include the address of the home open
- To include the day and time of the home open.
Any longer period than this is considered advertising, not directional and may result in impounding of signs and infringements issued.
The portable direction sign must not be erected or placed:
(a) On a footpath; or
(b) In any location where, in the opinion of the local government, the sign is likely to obstruct a line of sight along a thoroughfare or create a hazard for any person using the thoroughfare.
An authorised person may remove or impound an advertising sign or portable direction sign that is in a thoroughfare or verge in contravention of this local law.
Libraries feedback
All library users are encouraged to provide feedback. The City values and encourages all feedback.
If you would like to provide feedback you can:
- speak to a librarian at your local library
- fill in the online Customer Feedback Form
- fill in a Customer Feedback Form at your library
- contact the City’s Customer Relations Advocate
- Email the Joondalup libraries.
Surveys
Joondalup libraries conduct regular surveys to encourage users to give feedback on library services, programs and initiatives. The results of these surveys assist with future planning and service enhancements.
Library meeting rooms
Parking
Parking at Joondalup Library has time limits in place. Dedicated one-hour parking in front of the Library and two-hour time limits in the Library under croft.
Parking is available adjacent to Whitford Library.
Transport and parking options. Please share them with your colleagues and guests.
Technology
All rooms have an overhead data projector included in your hire. HDMI and VGA connection available. Libraries have free Wi-Fi, but it is recommended you rely on your own data source.
Accessibility
Check services and facilities at each location: Joondalup Library and Whitford Library.
| Whitford | Joondalup room 1 or 2 |
Joondalup room 1 & 2 combined |
Joondalup ground floor Weekends only |
|
| Size | 4.8m x 8.2m | 6.3m x 6m | 12.6m x 6m | 12.8m x 8m |
| Seating capacity (theatre) | 30 people | 23 people | 46 people | 50 people |
| Seating capacity (tables) | 24 people | 16 people | 32 people | 35 people |
| Standing capacity | 45 people | 35 people | 70 people | 50 people |
| Furniture | Specify requirements on booking | 5 tables and 23 chairs | 10 tables and 46 chairs | 5 tables and 35 chairs |
| Kitchen facilities* | No | Yes | Yes | No |
*Refreshments such as tea/coffee/milk are not provided.
Costs
| User | Rate per hour |
| Category A an organisation, group or individual hiring a venue as part of a business, for business purposes, and/or for financial benefit. |
$28.40 |
| Category B a charity, an incorporated association or a community group, government department / agency or educational provider with an annual gross revenue of less than $10 million and more than $3 million, occupying the premises for non-commercial purposes. |
$5.70 |
| Category C a charity, an incorporated association or a community group with annual revenue of less than $3 million, or an individual hiring a venue for non-commercial purposes. |
$1.40 |
All prices include GST. Terms and conditions apply.
Virtual tour of meeting rooms
Go on a virtual tour of the meeting rooms at Joondalup. Use the Joondalup Library tour map to navigate to Level 1 meeting rooms and Library or take the stairs from the foyer up to Level 1.
Noisy parties
If a party occurring nearby is noisy or starting to get out of control, residents are encouraged to call the Police on 131 444.
If a neighbour is regularly having parties that cause a disturbance it is also recommended to contact the City’s Health and Environmental Services during business hours or by lodging a complaint using the online form Noise – make a noise complaint.
The City will then write to your neighbour advising of what is reasonably expected from parties. If this advice is not heeded, the City may then consider taking enforcement action.
Reporting a fault or damage to other service providers
To report any damage or graffiti issues to agencies such as Western Power, Water Corporation or Main Roads, it is recommended you contact the relevant agency directly on their website or contact number.
For any damage or faults seen please report to:
- Western Power streetlights out, damaged power box, street pole down
- Water Corporation burst water main
- Main Roads damaged street signs
- Transperth damaged concrete bus shelters
- Telstra damage to Telstra towers or pillars
- Damaged glass bus shelters, report it to Adshel. Contact number: 1800 501 402
Citizenship and ceremonies
For all enquiries regarding your ceremony date or for further updates on the progress of your citizenship email the Department of Home Affairs or call 13 18 80.
When and where are citizenship ceremonies held?
The City holds regular citizenship ceremonies, usually on Wednesday evenings, in the Joondalup Council Chamber.
When will my citizenship ceremony be held?
The City is unable to provide you with a ceremony date until the City receives notification from the Department of Home Affairs that you have been approved for citizenship. Once the City receives this notification, you will be booked into the next available ceremony and you will receive an email advising your ceremony date.
What is the waiting time for a ceremony?
The waiting time varies between three and six months after you have received your letter of approval from the Minister for Home Affairs. Note that the waiting time starts from the date of approval, not the interview date.
When will I receive the details confirming my ceremony?
The City endeavours to give you as much notice as possible of your ceremony date. You will receive an email invitation at least four weeks prior to the ceremony.
How many guests can I bring to the ceremony?
The City will advise how many guests are permitted for each ceremony depending on the capacity of the venue.
Do children need to attend citizenship ceremonies?
Children aged 16 years and over are legally required to attend their citizenship ceremony and take the citizenship pledge in order to become an Australian citizen. Children under the age of 16 are not legally required to take the citizenship pledge, however are welcome to attend the ceremony and are encouraged to take the citizenship pledge where possible.
I have lost my citizenship certificate, what should I do?
If you have lost your citizenship certificate you must contact the Department of Home Affairs to arrange for a replacement.
Citizenship eligibility
For information on eligibility and how to apply for Australian citizenship, please contact the Department of Home Affairs.
Further enquiries: If you have any additional enquiries please email citizenship@joondalup.wa.gov.au
Joondalup Visual Arts Groups
There are a number of visual arts groups operating within the City.
Through membership they offer local artists support, workshops and exhibitions.
All members of the listed visual arts groups may enter the City’s Community Art Exhibition held annually.
- Joondalup Community Arts Association
- Wanneroo Joondalup Art Society
- North Coast Art Club
- Pastel Society of WA
- Joondalup Library Camera Club
- Northern Exposure Photography Group.
Traffic management for roads and events
Any party undertaking work within the City’s road reserve or responsible for organising an event that involves a change to the existing traffic environment should prepare a Traffic Management Plan (TMP) and submit it to the City in advance of the work/event to allow for adequate time to undertake an assessment and authorisation.
Assessment duration
The minimum TMP assessment leads times are as follows:
- Basic TMP Template – 10 business days
- Non-Complex/Complex Template – 20 business days
- Event TMP – 30 business days.
Fees
The following prescribed fees are to be paid at the time of lodgement:
- Basic TMP Template – $340.00
- Non-Complex/Complex – $745.00
- Event TMP – $680.00
- Acceleration Fee – $295.00*
- Community Event (not for profit) – No charge.
All fees listed are GST inclusive.
*Acceleration fee applies to TMP applications not lodged within the prescribed assessment timeframe. Where applicable, the acceleration fee is applied on top of the fee for the selected TMP application type.
Submission requirements
All submissions must contain the following:
- A TMP designed by a person holding a current Advanced Worksite Traffic Management (AWTM) accreditation from Main Roads WA and reviewed by a secondary person also holding a current AWTM accreditation
- Any TMP involving complex traffic arrangements shall be reviewed and endorsed by a person holding a current Roadworks Traffic Manager (RTM) accreditation from Main Roads WA
The application is to be lodged online.
Complete online application form
School crossings
Children and school crossings provide safer crossing locations for students and their parents during peak periods where traffic volumes are high.
During school terms, wardens manage the crossings before and after school.
School Principals can apply for a warden crossing from the WA Police Children’s Crossing Committee.
It is a requirement that schools meet with the City to discuss the installation of new or existing crossings prior to an application being submitted. It should be noted that City funding is limited and is subject to the City’s budgeting process.
Traffic Wardens are employed by the WA Police and receive appropriate training. Contact the WA Police if you are interested in being a Crossing Warden.
Shared paths and footpaths
There are three types of footpaths within the City with these being:
- Footpaths
- Shared paths
- Principal shared paths.
Footpaths
These types of paths tend to be narrower than the other paths and are installed by the City in residential streets. To report any issues contact the City.
Shared paths
These types of paths are wider and cater for higher volumes of pedestrians and cyclists and generally connect to train stations and major City infrastructure. To report any issues contact the City.
Principal shared paths (PSP)
The path system that runs along the Mitchell Freeway from Hester Avenue, Clarkson to the Perth CBD is managed by Main Roads WA. To report any hazards or concerns on this pathway network, contact Main Roads WA.
Pathway etiquette
Cyclists and pedestrians are permitted on footpaths and shared paths and both users have a responsibility to be considerate to other path users. The following etiquette should apply when using paths in the City of Joondalup:
- Cyclists need to lower their speed on busy pathways.
- Pedestrians need to be aware of their surroundings and if listening to music, not have it too loud so they can’t hear a cyclist’s bell.
- Cyclists to ride in single file on a shared path or footpath.
- Pedestrians – keep your dog on a short lead so they don’t stray into a cyclists path.
- Cyclists are required by law to have a bell on their bike.
- Pedestrians to move into single file to allow for cyclists to get past safely and easily.
These are just a few things to consider. The Department of Transport provides some useful information on walking and cycling.
School road safety
Teaching children how to be safe crossing the road, riding their bicycle and moving around during busy times at school is just as important as their school education.
One of the most common issues affecting schools and general pedestrian safety, can be vehicle congestion and illegal parking.
The City will meet with Principals and Parent and Citizens Committee members to discuss road safety concerns affecting the school.
Schools can also form a School Road Safety Committee to discuss or resolve issues with guidance from the WALGA Roadwise Program.
The City encourages schools to use the materials produced by the School Drug Education and Road Aware Program (SDERA).
To get a ‘real life’ experience of road safety in a safe environment, the Constable Care Child Safety Foundation opened their Safety School aimed at 4-11 year olds. It has a realistic layout of Perth’s streets and can provide a real time experience to learn vital pedestrian, bike and public transport safety skills. It also uses augmented reality as part of this experience.
Schools can take advantage of this experience and bookings can be made online at the Constable Care website.
Sustainable transport
The City encourages the use of sustainable transport for getting around. When you are out and about consider whether you can walk, ride a bike or catch public transport rather than drive.
The City’s Map Your Move and TravelSmart Guides include information on footpaths, bike paths and public transport routes to help you find your way around the City.
- Map Your Move Joondalup (North)
- Map Your Move Joondalup (South)
- Yellagonga Regional Park Travelsmart Guide
Bike riding
The City has developed a Bike Plan 2016 – 2021 which aims to make bike riding a part of everyday life in the City of Joondalup. The Plan guides how the City promotes, celebrates and supports bike riding so the City can achieve its vision of a bike friendly city.
For further information on bike riding including rules, etiquette and maps visit the Department of Transport website.
Walking
The City developed a Walkability Plan 2013-2018 to encourage and enable safe and accessible environments within the City of Joondalup for all users. The Plan identified walkability opportunities and developed a planned and consistent approach to improve walkability within the City.
For information on walking and walking safety visit the Department of Transport website.
Public transport
The Joondalup CAT (Central Area Transit) Bus is a free service and runs in two directions between the Joondalup Train Station, the Joondalup Health campus, the City Centre (including the Joondalup Civic Centre) and the Learning Precinct; incorporating Edith Cowan University, West Coast TAFE and the Police Academy.
For further information view the Joondalup CAT map and timetable.
For further information on other public transport routes and timetables visit the Transperth website.
Residential crossover requirements
A crossover is an extension of a driveway from the edge of the property boundary and provides access for vehicles across the verge to the road.
There are different requirements for residential crossovers based on a single property, grouped and multiple dwellings and whether a property is located in a Housing Opportunity Area.
For further details on the specifications on crossovers, dimensions, permitted materials and existing infrastructure such as footpaths or kerb ramps, are described in the Crossover Guidelines.
Documents that are of assistance are the technical specifications and standard drawings for residential and commercial crossovers.
Residential crossover subsidy
Residents can obtain a subsidy payment from the City for a standard crossover if it is the first crossover or the crossover has been replaced. Please complete the application form/statutory declaration to obtain the subsidy, and submit it along with the Application for Electronic Funds Transfer form to the City. Conditions apply.
Street speeding
The WA Police enforce speed limits on the road network. Residents can discuss concerns regarding speeding on roads at their local Police Station.
The City monitors its road network and passes on speed data to the Police if the majority of motorists are speeding 10km/h or more over the speed limit.
The Police will use speed enforcement resources such as a speed camera on that road should the location be suitable.
Please contact your local WA Police Station or the City for more information.
Rates – online payment
Only Visa or Mastercard can be used for online rate payments. A surcharge of 0.5% will be applied.
Rates FAQs
Have you recently purchased a property in the City of Joondalup?
Here is some information about the settlement process in relation to your rates:
- The owner or settlement agent must advise the City in writing of the sale of the property within 21 days of it selling
- Under normal circumstances, the settlement agent for the purchaser will have already forwarded a “Change of Ownership” form to Rating Services, which advises the City the property has been sold. This form lists the vendor’s name, purchaser’s name and address and the change of ownership date
- The City sends a rates statement to both settlement agents advising of the rates raised and any outstanding balance
- Settlement agents usually deal with all financial transactions, which include the payment of Local Government rates, water rates, land tax etc
- Funds from both the vendor and purchaser are usually held at settlement for payment of these accounts
- The settlement agent will calculate, prior to settlement (on a daily basis), the portion of rates owed by both the vendor and the purchaser.
How are my rates calculated?
- Rates are calculated by multiplying the Gross Rental Value (GRV) or Unimproved Value (UV) by the rate in the dollar
- For improved properties the GRV is an annual rental value determined by the Valuer General
- For vacant land, where no rental value can be determined, the GRV is calculated on the basis of 3% of its capital (or resale value), for residential properties and 5% for commercial and industrial properties.
What is a GRV?
- The Gross Rental Value (GRV) is an annual rental value determined by the Valuer General
- It is calculated by analysing actual rental information assembled from statistics obtained from property managers, owners and other sources. This means that properties are rated on their income earning potential rather than their resale value
- Every three years the Valuer General is required to reassess the Gross Rental Values (GRV’s) within the metropolitan area.
- The 2023/24 year is a revaluation year and therefore the 2023/24 rates will be based on the new Gross Rental Value (GRV)
What factors affect my GRV?
- Many variables affect the GRV of a property such as location, the number of bedrooms and bathrooms a property has, if the property has a pool and the age of the house.
What can I do if I disagree with the GRV for my property?
- A property owner may lodge an objection against the valuation of a property within 60 days of the date of issue of a rates notice.
- For information on how your values are calculated and how to lodge an objection, please visit Landgate’s website landgate.wa.gov.au/valuations, or alternatively call Landgate Customer Service on 9273 7373.
Rates assessments are required to be paid by the due date, irrespective of whether an objection has been lodged. Any reduction in rates as a result of a successful objection will be allocated to any balance outstanding or refunded.
What is a minimum payment?
- If the calculation of GRV x rate in dollar is less than the minimum payment, then the minimum payment will be applied which is set in recognition that every property receives some minimum level of benefit from works, services and facilities provided
- A local government is able to set a minimum amount payable for properties in its district, and most local governments apply a minimum payment
- The minimum payment for 2023/24 is $873.00 for Residential Improved properties and $954.00 for Residential Vacant, Commercial and Industrial properties
How is the instalment charge calculated?
- The City offers payments by instalments, which attracts a fee called an instalment charge (or cost of option)
- The instalment charge is based on an administration charge of $12.00 for each instalment notice issued
Under what authority does the City charge late payment interest?
- The City charges penalty interest of 3% per annum for rates and charges, and 11% per annum for the Emergency Services Levy on outstanding rates not being paid in instalments or on amounts which remain unpaid after the due date of the instalment until the instalment is paid.
- The Local Government (Financial Management) Regulations 1996 allows the City to charge penalty interest.
What if I cannot pay my rates either in full or according to the instalment program offered?
- The City offers special payment arrangements (by direct debit from a bank account) for those customers who are unable to pay in full or according to the instalment plan
- An administration fee of $34.00 is charged on each special payment arrangement, and penalty interest of 3% per annum for rates and charges, and 11% per annum for the Emergency Services Levy will also apply on the outstanding balance until the account is cleared
- If you are unable to make a special arrangement via Direct Debit, a manual arrangement can be requested by completing the manual payment arrangement form. However, if the conditions of the arrangement are not adhered to, the arrangement will be cancelled and the full amount will become due and payable including any accrued penalty interest
What is a Refuse charge and why do I pay it?
- The annual refuse charge funds the weekly emptying of the 140L red bin, the emptying of the fortnightly green waste and recycling bin and the bulk verge collection at your property. The refuse charge for 2023/24 is $360.00. The administration fee for a new rubbish bin is $164.00. For further information please call 9400 4000.
What is a Specified Area Rate (SAR) and who pays it?
- Specified Area Rates apply in designated areas within the City
- Owners in Iluka, Woodvale Waters Woodvale, new Burns Beach and Harbour Rise Estate Hillarys pay a special rate to cover the costs of additional landscaping services
- This is charged at a separate rate in the dollar and is listed as an additional item on the rate notice
- The same GRV used for calculating rates is applied to this rate in the dollar to calculate the specified area rate payable
- The City is required to use the money from specified area rates for the purpose for which the rate is imposed and in the financial year in which it is imposed
Rates in the dollar for specified area rates for the 2023/24 year are:
- Burns Beach – 0.37921c
- Iluka – 0.59316c
- Harbour Rise – 0.66266c
- Woodvale Waters – 0.65700c
What happens to my rates if I build a new house, an addition or a pool?
When there are changes to your property that affect its valuation, the City receives advice of the new valuation and an effective date for that valuation from the Valuer General. It then issues an amended rate notice, called an interim rate notice.
Examples of where your valuation would be amended include:
- A new building has been built
- A pool has been installed
- A new room has been added
- A property has been demolished.
The City usually receives the interim valuations from the Valuer General within three to five months of the completion of the addition.
How do I change my address details?
Property owners have an obligation to ensure the City has the correct address for the service of notices.
This can be done by any of the methods shown below:
- Online via the Change of Address Form
- Via email
- In writing to PO Box 21 Joondalup WA 6919
Rates payment options
How rates can be paid
- In full within 35 days
- By instalment
- By special payment arrangement.
Paying in full within 35 days
You can opt to pay your rates within 35 days of issue of your Rate Notice. The due date is listed on your Rate Notice.
Instalment options
Paying by instalment enables you to break your rates bill up into two or four smaller payments over a longer period of time. Please note that fees apply for paying your rates by instalment.
The instalment options and conditions are on your Rate Notice.
If an instalment amount is overpaid or accidentally paid more than once, the overpaid amount can simply be credited towards your next instalment. If you wish the amount to be refunded to you, an administration fee of $11.00 (inc GST) will be charged, which will be taken off the refunded amount.
You can choose to change from instalments at any time during the financial year to either:
- Pay the balance in full. The ‘cost of option’ (as shown on your Rate Notice) must also be paid or
- Pay by special payment arrangement (refer to option three).
In addition, if you have paid the first instalment by the due date and been locked into an instalment plan, a subsequent failure to pay two consecutive instalments by their respective due dates may result in the City revoking the right to pay the balance of your rates by instalments and the full balance owing will then be due. Any amounts outstanding after the due date may be recovered by legal action if necessary.
Special payment arrangement
If you are unable to pay your rates in full or according to the instalment plans offered by the City, a special payment arrangement can be set up to take weekly, fortnightly or monthly payments (via direct debit only) from your bank account.
A special arrangement direct debit form is included with your Rate Notice. An administration fee of $34.00 applies for each special payment arrangement. Late payment interest of 3% per annum for rates and charges, and 11% per annum for the Emergency Services Levy will apply on any outstanding balances until the account is cleared (excluding fully entitled pensioners/seniors).
If you wish to make a special arrangement without a Direct Debit Authority, a manual payment arrangement can be requested. However, if the conditions of the arrangement are not adhered to, the arrangement will be cancelled and the full amount will become due and payable including any accrued penalty interest.
Experiencing financial difficulty?
The City has an established process to assist ratepayers in financial difficulty, as outlined in the Rates Hardship Policy. For further information call Rating Services on 9400 4000.
Rates payment methods
For your convenience Rates Notices can be paid using any of the following payment methods:
Credit card
- Phone 1300 764 144
- Pay online – Mastercard and Visa only Credit card minimum payment is $5.00. A surcharge of 0.5% will apply to credit card payments
BPAY
Contact your bank or financial institution to make this payment from your cheque, savings, debit, credit card or transaction account. further information about bPay can be found on their website. Please quote Biller Code 18143 and your Reference Number.
Direct debit
Pay your Rates account automatically from a nominated bank account. Please complete the direct debit online form or for further information call Rating Services on 9400 4000.
Mail (using the re-usable envelope)
Make cheques payable to City of Joondalup and insert the cheque and the payment slip in to the re-usable envelope provided. The top portion of the notice should be retained as your record. No receipt will be issued.
Australia Post
Payment can be made at any Australia Post office by presenting your rates notice intact (excludes credit cards).
The City’s Customer Service Centre
Payment can be made by cash, cheque, EFTPOS or credit card (minimum payment is $5.00; a surcharge of 0.5% will apply to credit card payments by Visa or Mastercard) at the following location:
Please note payments close 30 minutes prior to the close of business.
- Joondalup Customer Service Centre
Administration Building
90 Boas Avenue, Joondalup
8.30am – 5.00pm Monday To Friday
The City accepts no responsibility for correspondence not being received, being received late due to postal delays, or being illegible.
Notice of Discontinuance
If a Minor Case Claim/General Procedure Claim is lodged at the Magistrates Court, it becomes a public record and is likely to be placed on your credit file for a period of five years. If an Admission of Claim form has been submitted to the Magistrates Court or a Property Sale and Seizure Order issued by the City against the claim number, the City cannot issue a Notice of Discontinuance. In these instances, a Memorandum of Consent Order must be issued by the City. Please contact Rating Services on 9400 4000 for further information in regards to this application.
The process to have a Minor Case Claim/General Procedure Claim closed at the Magistrates Court is as follows:
- Arrange to pay the claim in full with the City
- Once the claim is paid in full, complete a Notice of Discontinuance Request Form, which is available to download below or at the City’s Customer Service Centres, and provide your credit card details to cover the required $44.00 (inc GST) fee
- Alternatively, arrange to pay the $44.00 (inc GST) fee at one of the City’s Customer Service Centres or by mailing a cheque to the City with your request form
- Any Minor Case Claim/General Procedure Claim issued by the City during the last five years will be listed on your credit file. If you require more than one claim to be discontinued, a $44.00 (inc GST) fee will be payable for each Notice of Discontinuance you request, provided each related claim has been paid in full with the City
- Notices of Discontinuance are lodged by the City at the Magistrates Court every Thursday and the court places a copy of the Notice in the Minor Case Claim/General Procedure Claim file to indicate that the claim has been closed
- Once the Notice of Discontinuance has been lodged at the Magistrates Court, the court will send confirmation to Equifax requesting that the status of the Minor Case Claim/General Procedure Claim on your credit file be updated to “Discontinued”. This means that the Summons will still appear on your credit file, however, it will indicate the debt has been paid and the claim discontinued. The Summons will automatically drop off your credit file after five years from the date of lodgement.
- A copy of the Notice of Discontinuance and a confirmation letter will be mailed to the requesting person(s) on the day of lodgement.
To apply for a Notice of Discontinuance please download and complete the PDF form and return to the City.
New footpath requests
Requests for new footpaths are scored against a list of criteria to help the City prioritise footpath projects.
Once the projects are prioritised, new footpath projects are listed for consideration in the City’s Five Year Capital Works Program.
Current and future new footpath projects are listed in the City’s Capital Works Program.
To request an investigation into the possibility of a new footpath, contact the City by email.
Native animals on roads
Wildlife such as kangaroos find their way onto the roadway which can potentially be harmful to the animal and road users.
In instances where wildlife is seen on roads please contact the Department of Biodiversity, Conservation and Attractions – (Wildcare) on 9474 9055 or the WA Police on 131 444.
Wildcare is staffed 24 hours a day by volunteers and is a referral agency only. They are unable to collect injured animals but will refer the request to an appropriate organisation for collection of the animal.
Kiss and Drive at schools
The City will support schools in the implementation of a new Kiss and Drive facility if required by using existing parking infrastructure.
The City has developed an animation video to show how Kiss and Drive facilities should operate around schools. This video is available to be uploaded onto school websites to encourage good behaviour and maintain safety and traffic flow during peak periods. Please contact the City via email at info@joondalup.wa.gov.au to request a copy.
Requests for a Kiss and Drive facility must come from the school Principal or Parents and Citizens Committee, and the City will contact the school to arrange a meeting.
Kiss and Drive signs can be purchased from WALGA Roadwise.
The operation of a Kiss and Drive is the responsibility of the school and not the City.
For more information, contact the City.
Impounded vehicle collection
If you believe your vehicle may have been impounded:
- Contact City Officers during business hours
- The City will confirm if your vehicle has been impounded and provide contact details for the City’s contracted impound facility.
Recovering your vehicle
- All impounded vehicles will be located at the City’s contracted impound area.
- Prior to collection, vehicle owners must contact the City’s contracted impound facility to ascertain what costs are applicable for collection and arrange payment.
- Vehicle owners can attend the facility to recover the vehicle after full payment of all applicable costs for removal, impound and daily custody fees.
- Proof of vehicle ownership must be provided before a vehicle will be released. No vehicle will be released without proof of ownership.
Vehicles are unable to be driven from the impound yard and must be towed from the yard by a tow truck. The vehicle owner is responsible for organising a tow truck to remove the vehicle.
If a vehicle remains uncollected more than two months from the date of impound the City may dispose of it by public auction. The City’s contractor conducts regular auctions to dispose of uncollected vehicles.
eRates – registration
You can register to receive your rate notices and instalment reminders via email.
Assistance for people who are unemployed
The City’s Community Directory has information on services to assist people when looking for employment and training. Alternatively, you can call the Community Information phone line for personal assistance.
- Training
- Job placement
- Financial assistance
- Counselling
The local TAFE North Metro Jobs and Skills Centre offers assistance to the unemployed and jobseekers.
Damaged road signs
Report any damaged road signs such as Give Way, Stop, Keep Left and speed signs to Main Roads WA .
Cycling
The City’s Bike Plan 2016-2021 aims to encourage cycling within the City of Joondalup. The Plan guides how the City promotes and supports bike riding so the City can achieve its vision of a bike friendly district.
The City’s Map Your Move and TravelSmart Guides include information on footpaths, bike paths and public transport to help you find your way around the City.
Credit card payment surcharge
Credit cards are a convenient way for ratepayers to pay Rates and Charges, but the City incurs a substantial cost from card transaction fees passed on by the banks. As there are many ratepayers who choose not to pay by credit card, the City applies a 0.5% card payment surcharge for all rate, refuse (including any fee for Additional 240L Refuse Bin), ESL and swimming pool inspection payments made by credit card. This ensures that only those customers who pay using credit card facilities bear the cost of these charges. Please note that the other payment options available to ratepayers that do not incur a surcharge include cash, cheque, EFTPOS and BPay.
Frequently Asked Questions
Why does the City charge a credit card surcharge?
Whenever a ratepayer uses their credit card to pay their rates (and associated charges), the City is charged a merchant service fee by the banks. The City incurs substantial costs in respect of these transaction fees. A credit card surcharge is applied so that only those ratepayers who choose to pay by credit card bear the cost of these merchant fees.
I have a Visa/Mastercard Debit card, do I get charged the surcharge if I use this to pay my rates?
If you select credit when using your Visa Debit card you will be charged the surcharge, however, if you choose savings the surcharge will not be applied.
If I use Paypass or Paywave to pay my rates, do I get charged the surcharge?
When using Paypass or Paywave or another similar contactless card payment method, the payment is processed via the credit processing mechanism and, therefore, will attract the surcharge.
Why is the surcharge being charged on Rates payments only?
The City currently limits the credit card surcharge to rates payments (and associated charges) since these result in the largest credit card transaction fees, in comparison to other City fees and charges.
If I do not wish to pay the credit card surcharge how else can I pay my rates?
The City provides other payment options which are listed on the back of your Rate Notice. These include BPay, over the counter payment at one of the City’s Customer Service Centres, via Australia Post or through an arranged Direct Debit from your bank account.
In 2019/20 the City introduced a new payment method which allows you to pay BPay using your credit card. This payment method will not incur a credit card surcharge, however, you may wish to check with your bank as to whether rewards points will be awarded for your transaction. To pay your account by BPay using your credit card, log into your internet banking, choose your credit card as the account to pay from and then pay the account using the Biller Code and Reference Number from your rate notice.
Community organisations
The City’s Community Directory has information regarding organisations in your community, such as:
- churches and temples of faith
- primary and high schools
- preschools and kindergarten
- aged-care centres.
Add your organisation
If you would like to add your organisation to the Community Directory, please submit your details via the online registration form or call the Community Information Officer.
Support for community groups and organisations
Find out supports available including networking, capacity building programs and volunteer engagement. Learn more.
Change of address form
Please complete this online form to notify the City of Joondalup of changes to your mailing address.
If your change of address applies to your City of Joondalup Leisure Centres membership, please contact the Leisure Centres.
Change of address detail
Capital Works Program
The annual Five Year Capital Works Program (5YCWP) provides detailed information on the City’s Capital Works Projects planned over the next five years. The program areas include:
- Parks Development
- Foreshore and Natural Areas Management
- Parks Equipment
- Streetscape Enhancement
- Local Road Traffic Management
- Blackspot Program
- Parking Facilities
- Road Construction (including Bridges and Underpasses)
- Pathways (New and Replacement)
- Stormwater Drainage
- Lighting (Street and Public Open Space)
- Road Preservation and Rehabilitation
- Building Construction Works
- Major Projects
The 5YCWP has been developed to meet anticipated community infrastructure needs and the future development of the City with the strategic direction for the Program provided by the Strategic Community Plan 2022-2032 and the 20 Year Strategic Financial Plan.
This document contains a five-year financial overview and program summary sheets depicting the scope for each of the 15 Capital Work Programs. Following each summary sheet, the five-year list of projects within that Capital Work Program are detailed including project description, budget amount and funding sources.
Council has approved the budget shown for the projects listed in Year 1 of the Five Year Capital Works Program. All projects detailed in the following subsequent years (Years 2 to 5) are approved for listing in the 5YCWP but are not confirmed until the budget year they are scheduled to commence.
Report street light faults
The City maintains street lights in the following areas:
- Joondalup CBD
- Harbour Rise Estate, Hillarys
- Iluka – indicated by the blue dots below
City owned street light faults and damaged poles can be reported to the City.
All other lighting within the City is maintained by Western Power.
Please note the pole number (where possible) and location when reporting all damaged or faulty lights.
Commercial and industrial crossovers
Crossovers in commercial or industrial areas must meet the City’s standards.
For more details on the City’s crossover specifications such as dimensions and permitted materials, contact the City by email.
Reid Promenade Car Park monthly service – apply online
The Reid Promenade Car Park is located in the Joondalup City Centre and offers different parking options and fees.
Monthly services allow drivers to use the car park without having to pay on each visit. A limited number of monthly services is available, as per the following details:
- Premium – 24-hour access to an allocated bay in the private parking area (via a separate entry/exit gate)
- Reserved – 6.00am – 8.00pm weekday access (except public holidays) to an allocated bay in the main car park
- E-Permit (unreserved) – 6.00am – 8.00pm weekday access (except public holidays) to unreserved bays.
Please ensure you refer to the Parking Fees and Charges and read the terms and conditions before completing the form.
Parking fees and charges can be viewed by clicking the link below.
Vandalism to City property
Whilst on patrol City officers proactively look at City owned property and assets for any:
- Damage
- Vandalism
- Graffiti
The City also receives reports from residents in relation to these types of incidents, which are then issued to the relevant City agency for attention.
Dangerous dogs – commercial security dogs
The owner of a commercial security dog must ensure that:
- The dog wears the specified collar worn by commercial security dogs with information attached to or endorsed on the collar.
- When a commercial security dog is working at any premises, every person responsible for the control of the dog must ensure that the dog is confined to the premises.
- The person who arranges for the dog to guard or protect the premises must ensure the dog is confined to the premises.
- The enclosure where the dog is confined will prevent escape, removal or release from that enclosure.
- Children under seven years of age are prevented from entering or inserting any part of their body into an enclosure.
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Maintenance request for a City building
The City employs dedicated officers to oversee its facilities. The first point of contact during work hours for all building maintenance requests and queries relating to lease agreements should be directed to the City’s Property Officer 9400 4000 or via email.
Anti-social behaviour
The City of Joondalup Anti-Social Behaviour Report form aims to increase safety and a sense of security amongst our community by providing an easy-to-use form to report issues of anti-social behaviour around the City.
The information captured will help the City in identifying trends in problematic behaviours and allow the City to allocate the appropriate resources to deal with these issues.
Any incidents requiring Police attendance should be reported to the Western Australian Police by calling 000 or 131 444 at the time of the incident.
Anti-Social Behaviour Report Form
If you would like to report incidents of graffiti within City of Joondalup, please use the Graffiti Report Form.
After hours alarms on City buildings
To report an alarm activation from a City building or to request a response to an alarm, please call 9400 4000
If the matter is not urgent please email any questions, concerns or issues. A City officer will contact you within seven business days.