Rates – Direct Debit Request (in full, instalments or special arrangement)

Rates – Direct Debit Request (in full, instalments or special arrangement)

Use this online form to authorise the City of Joondalup to arrange for funds to be debited from your bank account for payment of your rates account.

Please note Direct Debit via Credit Card is only for the Full Payment and Instalment Options.

To complete this form, you will need your Property Number from your rates notice and the BSB and account number of your nominated bank account from which money will be debited.

If you do not wish to complete the online form, please download and complete PDF form and return this to the City.

Rates – Direct Debit Request online form

Customer service feedback

Customer service feedback

The City strives to deliver better customer service and encourages you to provide feedback. Whether you have a request for action, a compliment or a complaint, the City would like to hear from you.

The City has a formal procedure for following up on customer feedback, requests for action, compliments and complaints. This includes responding to you within given timeframes, as stated in the Customer Service Charter, entering the information into the tracking system, keeping you informed of the progress and ensuring an outcome is reached.

  • In the Customer Service Charter, the City of Joondalup makes a commitment to giving the customer the best possible service.
    The City welcomes your suggestions, enquiries and feedback on service, whether positive or negative.
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