Rates – AdvancePay Direct Debit request

Rates – AdvancePay Direct Debit request

Please note: By filling out this form you are agreeing to pay your rates for the next financial year in advance.

AdvancePAY allows you to get ahead on your rates, helping to reduce the stress of paying bills in full as they arrive. Once your current year’s rates are paid, if your budget allows, you can choose to get a head start on the following year’s rates by paying weekly, fortnightly or monthly payments over a 12 month period.

This is how AdvancePAY works:

  • The City will calculate equal amounts payable based on the first payment date, the frequency of the direct debit and the estimated amount of the 2022/23 rates and charges
  • Your AdvancePay direct debit will continue unless you wish to cancel the arrangement
  • In the event of a rates increase, the City will notify you of the new payment amount required
  • There are two AdvancePay options:
    • Option One – AdvancePay August – If your 2021/22 rates are paid in full by the due date in August 2021, you can commence paying your 2022/23 rates from September 2021 over a period of 12 months, with the final payment to be completed by the due date in August 2022, without any interest or charges applying
    • Option Two – AdvancePay March – If your 2022/23 rates are paid by the four instalment option or by special payment arrangement, and your payments are completed by March 2022, you can then commence paying your 2022/23 rates from April 2022. You are able to pay your rates over a period of 12 months with the final payment to be completed by March 2023. Interest and administration charges will apply to the balance that is outstanding after the due date in August 2022 (excluding fully entitled pensioner/seniors)

If you do not wish to complete the online form below, please download and complete the PDF form at the bottom of the screen and return to the City.

For AdvancePAY Direct Debits, complete the form on this page.

For general direct debits complete the Direct Debit Request form.

Rates – AdvancePAY Direct Debit Request online form

Rates payment dates

Rates payment dates

The 2021/22 rates will be issued this year on Friday 23 July 2021. Payment dates are as follows:

Full payment Friday 27 August 2021
Two instalments Friday 27 August 2021
Friday 29 October 2021
Four instalments Friday 27 August 2021
Friday 29 October 2021
Friday 31 December 2021
Friday 4 March 2022

Rates – online payment

Rates – online payment

Only Visa or Mastercard can be used for online rate payments. A surcharge of 0.5% will be applied.

 

Rates FAQs

Rates FAQs

Have you recently purchased a property in the City of Joondalup?

Here is some information about the settlement process in relation to your rates:

  • The owner or settlement agent must advise the City in writing of the sale of the property within 21 days of it selling
  • Under normal circumstances, the settlement agent for the purchaser will have already forwarded a “Change of Ownership” form to Rating Services, which advises the City the property has been sold. This form lists the vendor’s name, purchaser’s name and address and the change of ownership date
  • The City sends a rates statement to both settlement agents advising of the rates raised and any outstanding balance
  • Settlement agents usually deal with all financial transactions, which include the payment of Local Government rates, water rates, land tax etc
  • Funds from both the vendor and purchaser are usually held at settlement for payment of these accounts
  • The settlement agent will calculate, prior to settlement (on a daily basis), the portion of rates owed by both the vendor and the purchaser.

How are my rates calculated?

  • Rates are calculated by multiplying the Gross Rental Value (GRV) or Unimproved Value (UV) by the rate in the dollar
  • For improved properties the GRV is an annual rental value determined by the Valuer General
  • For vacant land, where no rental value can be determined, the GRV is calculated on the basis of 3% of its capital (or resale value), for residential properties and 5% for commercial and industrial properties.

What is a GRV?

  • The Gross Rental Value (GRV) is an annual rental value determined by the Valuer General
  • It is calculated by analysing actual rental information assembled from statistics obtained from property managers, owners and other sources. This means that properties are rated on their income earning potential rather than their resale value
  • Every three years the Valuer General is required to reassess the Gross Rental Values (GRV’s) within the metropolitan area. The 2020/21 year was a revaluation year.

What factors affect my GRV?

  • Many variables affect the GRV of a property such as location, the number of bedrooms and bathrooms a property has, if the property has a pool and the age of the house.

What can I do if I disagree with the GRV for my property?

  • A property owner may lodge an objection against the valuation of a property within 60 days of the date of issue of a rates notice.
  • For information on how your values are calculated and how to lodge an objection, please visit Landgate’s website landgate.wa.gov.au/valuations, or alternatively call Landgate Customer Service on 9273 7373.

Rates assessments are required to be paid by the due date, irrespective of whether an objection has been lodged. Any reduction in rates as a result of a successful objection will be allocated to any balance outstanding or refunded.

What is a minimum payment?

  • If the calculation of GRV x rate in dollar is less than the minimum payment, then the minimum payment will be applied which is set in recognition that every property receives some minimum level of benefit from works, services and facilities provided
  • A local government is able to set a minimum amount payable for properties in its district, and most local governments apply a minimum payment
  • The minimum payment for 2021/22 is $850.00 for Residential Improved properties and $929.00 for Residential Vacant, Commercial and Industrial properties

How is the instalment charge calculated?

  • The City offers payments by instalments, which attracts a fee called an instalment charge (or cost of option)
  • The instalment charge is based on an administration charge of $12.00 for each instalment notice issued

Under what authority does the City charge late payment interest?

  • The City charges penalty interest of 3% per annum for rates and charges, and 7% per annum for the Emergency Services Levy on outstanding rates not being paid in instalments or on amounts which remain unpaid after the due date of the instalment until the instalment is paid.
  • The Local Government (Financial Management) Regulations 1996 allows the City to charge penalty interest.

What if I cannot pay my rates either in full or according to the instalment program offered?

  • The City offers special payment arrangements (by direct debit from a bank account) for those customers who are unable to pay in full or according to the instalment plan
  • An administration fee of $34.00 is charged on each special payment arrangement, and penalty interest of 3% per annum for rates and charges, and 7% per annum for the Emergency Services Levy will also apply on the outstanding balance until the account is cleared
  • If you are unable to make a special arrangement via Direct Debit, a manual arrangement can be requested by completing the manual payment arrangement form. However, if the conditions of the arrangement are not adhered to, the arrangement will be cancelled and the full amount will become due and payable including any accrued penalty interest

What is a Refuse charge and why do I pay it?

  • The annual refuse charge funds the weekly emptying of the 140L green bin, the fortnightly recycling bin service and the bulk verge collection at your property. The refuse charge for 2021/22 is $360.00. The administration fee for a new rubbish bin is $110.00. For further information please call 9400 4255.

What is a Specified Area Rate (SAR) and who pays it?

  • Specified Area Rates apply in designated areas within the City
  • Owners in Iluka, Woodvale Waters Woodvale, new Burns Beach and Harbour Rise Estate Hillarys pay a special rate to cover the costs of additional landscaping services
  • This is charged at a separate rate in the dollar and is listed as an additional item on the rate notice
  • The same GRV used for calculating rates is applied to this rate in the dollar to calculate the specified area rate payable
  • The City is required to use the money from specified area rates for the purpose for which the rate is imposed and in the financial year in which it is imposed

Rates in the dollar for specified area rates for the 2021/22 year are:

  • Burns Beach – 0.36047c
  • Iluka – 0.71939c
  • Harbour Rise – 0.71836c
  • Woodvale Waters – 0.44365c

What happens to my rates if I build a new house, an addition or a pool?

When there are changes to your property that affect its valuation, the City receives advice of the new valuation and an effective date for that valuation from the Valuer General. It then issues an amended rate notice, called an interim rate notice.

Examples of where your valuation would be amended include:

  • A new building has been built
  • A pool has been installed
  • A new room has been added
  • A property has been demolished.

The City usually receives the interim valuations from the Valuer General within three to five months of the completion of the addition.

How do I change my address details?

Property owners have an obligation to ensure the City has the correct address for the service of notices.

This can be done by any of the methods shown below:

Rates at a glance

Rates at a glance

How your Rates are calculated?

Your Rates  =  Rate¹  x  Valuation²  +  Yearly fees

1: cents in the dollar set by the City
2: set by the Valuer General

Gross Rental Value  No of Properties Cents in the $ Min. Payment
Residential Improved 60,783 6.0206 850
Residential Vacant 1,357 11.2778 929
Commercial Improved 1,004 6.7042 929
Commercial Vacant 20 11.2778 929
Industrial Improved 391 6.0970 929
Industrial Vacant 2 11.2778 929
Residential – Unimproved Value 1 1.0442 909
Rural – Unimproved Value 2 1.0393 909
Specified Area Rate
Harbour Rise 518 0.71836 N/A
Iluka 1,932 0.71939 N/A
Woodvale Waters 138 0.44365 N/A
New Burns Beach 1,315 0.36047 N/A

Rate

Different rate levels are charged for residential, commercial, industrial and rural properties. Rates are calculated to provide the income needed to fund the 2021/22 Budget, after taking into account all other sources of revenue for the City.

What do the different rate levels mean to me?

As a resident

The rate level for residential categories has been set to ensure that the proportion of rate revenue derived is consistent with previous years.

As a business owner

The rate level for commercial and industrial categories has been set to ensure that the proportion of rate revenue derived is consistent with previous years and to recognise the higher demand on City infrastructure and services from commercial and industrial properties.

As an owner of vacant land

The rate level for vacant residential, commercial and industrial land is higher than occupied land in an effort to promote development and thereby stimulate growth in the community. The rate level for residential vacant land is equal to that of commercial and industrial vacant land so all vacant land is treated in the same way.

As an owner of rural land

There are some properties in the City that fall into a rural category. The rate level for this category has been set to ensure that the proportion of rate revenue derived is consistent with previous years.

Minimum payment

Minimum payments are set in recognition that every property receives some minimum level of benefit from works, services and facilities provided by the City. The minimum payment for residential improved properties is $850.00 while the minimum payment for residential vacant, commercial or industrial properties is $929.00. The minimum payment for residential vacant land is equal to the commercial and industrial minimum rate.

Yearly fees

Yearly fees are clearly outlined on your Rate Notice and may include:

Refuse charge

To cover the collection of bins (household and recycling), bulk waste and to provide green waste tip passes. The refuse charge per annum is $360.00. For further information regarding Waste Management contact the City on 9400 4255.

Pool fence inspection fee

City Pool Inspectors visit all properties with pools once every four years. They carry identification and will leave a report after each inspection. The charge for the program is $40.60 per annum. Property owners must advise the City if a pool has been removed from a property. For further information on the inspection program contact the City on 9400 4262.

Emergency Services Levy

This levy is charged to all property owners in Western Australia to fund fire and emergency services in the region. The City is required to collect this levy on behalf of the State Government Department of Fire and Emergency Services (DFES) in order to fund Western Australia’s (WA) fire and emergency services. Further information about this charge can be found on the DFES website.

Specified Area Rate

Property owners in Harbour Rise, Iluka, Woodvale Waters and new Burns Beach are subject to an area specific landscaping rate which is used to provide additional landscaping and park services.

Pensioners and Seniors FAQs

Pensioners and Seniors FAQs

If you have a valid concession card you could qualify for a rebate or a deferment on paying your rates. To qualify, ratepayers must meet all the following criteria:

  • You must be the owner and occupier of the property at Thursday 1 July 2021 and
  • You must hold a valid Pensioner Concession Card, State Concession Card, WA Seniors Card, or both a WA Seniors Card and Commonwealth Seniors Health Card.

Ratepayers meeting the above criteria must pay their portion of the general rates (including Specified Area Rate), Emergency Services Levy, all arrears and service charges by Thursday 30 June 2022. It is not possible to get an extension to pay the rebate amount after Thursday 30 June 2022.

How do I apply for a pensioner/ senior rebate?

  • Complete an application online and the Water Corporation will then forward a copy of your completed application to the City
  • Contact the Water Corporation on 1300 659 951 to complete a phone application. The Water Corporation will then forward a copy of your completed application to the City.

The concession will apply from the date your application is received by the Water Corporation.

What happens if I receive a Seniors Card or a Pensioner Concession Card during the financial year?

Partial concessions are available to pensioners and seniors who become eligible during the financial year. The partial concession will apply from the date your application is received by the Water Corporation.

Do I get a pensioner/senior rebate on the Emergency Services Levy?

Seniors and pensioners who qualify for a rebate for their general rates will receive the same percentage rebate on the Emergency Services Levy. Pensioners who are eligible to defer their general rates may also defer their Emergency Services Levy.

Is there a maximum rebate amount for pensioners/seniors?

Pensioners who meet the eligibility criteria are entitled to claim a rebate of up to 50% of the current year’s general rates (including Specified Area Rate), capped to a maximum amount which is reviewed annually by the State Government. The maximum amount for the 2021/22 financial year is $750.00. There is no maximum capped amount for the pensioners rebate for the Emergency Services Levy.

Seniors who meet the eligibility criteria are entitled to claim a rebate of up to 25% of the current years general rates (including Specified Area Rate), capped to a maximum amount of $100.00 for the 2021/22 financial year. There is no maximum or capped amount for the seniors rebate for the Emergency Services Levy.

What are my payment options?

1. Claim your rebate

You will need to pay your portion of the general rates, Specified Area Rate (if any), Emergency Services Levy, all arrears and service charges in full by Thursday 30 June 2022, in order to receive your rebate which the City will claim from the State Government on your behalf.

There is no pensioner rebate on the Refuse Charge (including any fee for Additional 240L Refuse Bin) and Pool Inspection Fee and they must be paid on or before 27 August 2021.

2. Defer the general rates and Emergency Services Levy on your property

  • The Refuse Charge (including any fee for Additional 240L Refuse Bin) and Pool Inspection Fee must be paid on or before Friday 27 August 2021 and cannot be deferred
  • The deferral option is not available for life tenants, seniors or pensioners entitled to a rebate of less than 50%
  • If you are eligible and choose to defer your rates, the full rates amount and Emergency Services Levy will be deferred and remain as a charge on your property until it is sold, or you move from the property. No interest will apply to the deferred amount

What happens if my circumstances change or I no longer receive a pension?

If any of your circumstances change, such as your concession card type, your pension type, you change address, or you are no longer eligible, you must notify the City immediately on 9400 4574.

Who determines the rulings for pensioners and seniors?

The Office of State Revenue determines all rules in relation to the rebates and deferments for pensioners and seniors. The City administers the rules regarding pensioner/seniors rebates and deferment of rates.

For further information on Pensioner and Senior Concessions contact the City on 9400 4574.

 

Rates payment options

Rates payment options

How rates can be paid

  • In full within 35 days
  • By instalment
  • By special payment arrangement.

Paying in full within 35 days

You can opt to pay your rates within 35 days of issue of your Rate Notice. The due date is listed on your Rate Notice.

Instalment options

Paying by instalment enables you to break your rates bill up into two or four smaller payments over a longer period of time. Please note that fees apply for paying your rates by instalment.

The instalment options and conditions are on your Rate Notice.

If an instalment amount is overpaid or accidentally paid more than once, the overpaid amount can simply be credited towards your next instalment. If you wish the amount to be refunded to you, an administration fee of $11.00 (inc GST) will be charged, which will be taken off the refunded amount.

You can choose to change from instalments at any time during the financial year to either:

  • Pay the balance in full. The ‘cost of option’ (as shown on your Rate Notice) must also be paid or
  • Pay by special payment arrangement (refer to option three).

In addition, if you have paid the first instalment by the due date and been locked into an instalment plan, a subsequent failure to pay two consecutive instalments by their respective due dates may result in the City revoking the right to pay the balance of your rates by instalments and the full balance owing will then be due.  Any amounts outstanding after the due date may be recovered by legal action if necessary.

Special payment arrangement

If you are unable to pay your rates in full or according to the instalment plans offered by the City, a special payment arrangement can be set up to take weekly, fortnightly or monthly payments (via direct debit only) from your bank account.

A special arrangement direct debit form is included with your Rate Notice. An administration fee of $34.00 applies for each special payment arrangement. Late payment interest of 3% per annum for rates and charges, and 7% per annum for the Emergency Services Levy will apply on any outstanding balances until the account is cleared (excluding fully entitled pensioners/seniors).

If you wish to make a special arrangement without a Direct Debit Authority, a manual payment arrangement can be requested. However, if the conditions of the arrangement are not adhered to, the arrangement will be cancelled and the full amount will become due and payable including any accrued penalty interest.

Experiencing financial difficulty?

The City has an established process to assist ratepayers in financial difficulty, as outlined in the Rates Hardship Policy. For further information call Rating Services on 9400 4574.

 

 

Rates payment methods

Rates payment methods

For your convenience Rates Notices can be paid using any of the following payment methods:

Credit card

  • Phone 1300 764 144
  • Pay online – Mastercard and Visa only Credit card minimum payment is $5.00. A surcharge of 0.5% will apply to credit card payments

BPAY

Contact your bank or financial institution to make this payment from your cheque, savings, debit, credit card or transaction account. further information about bPay can be found on their website. Please quote Biller Code 18143 and your Reference Number.

Direct debit

Pay your Rates account automatically from a nominated bank account. Please complete the direct debit online form or for further information call Rating Services on 9400 4574.

Mail (using the re-usable envelope)

Make cheques payable to City of Joondalup and insert the cheque and the payment slip in to the re-usable envelope provided. The top portion of the notice should be retained as your record. No receipt will be issued.

Australia Post

Payment can be made at any Australia Post office by presenting your rates notice intact (excludes credit cards).

The City’s Customer Service Centre

Payment can be made by cash, cheque, EFTPOS or credit card (minimum payment is $5.00; a surcharge of 0.5% will apply to credit card payments by Visa or Mastercard) at the following location:

Please note payments close 30 minutes prior to the close of business.

  • Joondalup Customer Service Centre

Administration Building
90 Boas Avenue, Joondalup
8.30am –  5.00pm Monday To Friday

The City accepts no responsibility for correspondence not being received, being received late due to postal delays, or being illegible.

Notice of Discontinuance

Notice of Discontinuance

If a Minor Case Claim/General Procedure Claim is lodged at the Magistrates Court, it becomes a public record and is likely to be placed on your credit file for a period of five years. If an Admission of Claim form has been submitted to the Magistrates Court or a Property Sale and Seizure Order issued by the City against the claim number, the City cannot issue a Notice of Discontinuance. In these instances, a Memorandum of Consent Order must be issued by the City. Please contact Rating Services on 9400 4574 for further information in regards to this application.

The process to have a Minor Case Claim/General Procedure Claim closed at the Magistrates Court is as follows:

  • Arrange to pay the claim in full with the City
  • Once the claim is paid in full, complete a Notice of Discontinuance Request Form, which is available to download on the City’s website or at the City’s Customer Service Centres, and provide your credit card details to cover the required $44.00 (inc GST) fee
  • Alternatively, arrange to pay the $44.00 (inc GST) fee at one of the City’s Customer Service Centres or by mailing a cheque to the City with your request form
  • Any Minor Case Claim/General Procedure Claim issued by the City during the last five years will be listed on your credit file. If you require more than one claim to be discontinued, a $44.00 (inc GST) fee will be payable for each Notice of Discontinuance you request, provided each related claim has been paid in full with the City
  • Notices of Discontinuance are lodged by the City at the Magistrates Court every Thursday and the court places a copy of the Notice in the Minor Case Claim/General Procedure Claim file to indicate that the claim has been closed
  • Once the Notice of Discontinuance has been lodged at the Magistrates Court, the court will send confirmation to Equifax requesting that the status of the Minor Case Claim/General Procedure Claim on your credit file be updated to “Discontinued”. This means that the Summons will still appear on your credit file, however, it will indicate the debt has been paid and the claim discontinued. The Summons will automatically drop off your credit file after five years from the date of lodgement.
  • A copy of the Notice of Discontinuance and a confirmation letter will be mailed to the requesting person(s) on the day of lodgement.

To apply for a Notice of Discontinuance please download and complete the PDF form below and return to the City.

eRates – registration

eRates – registration

You can register to receive your rate notices and instalment reminders via email.

View the eRates FAQs

Step 1 of 2

  • To receive your 2022/23 Rates Notices by email, registration for eRates must be completed by 12 noon (WST) 12 July 2022 to allow for processing prior to the printing of notices. If your registration is received after this date your 2022/23 Rates Notice will be issued by your current delivery method.
  • Important:

    • You will need a previous annual rate notice to register
    • You must be the owner of the property and only 1 owner can apply
    • The owner must be an individual not a company
    • The property must not be under the management of a property agent
    • Ensure the City has your current postal address on file. Note: Only the Rates and Instalment notices will be sent by email, all other communications will be posted.
  • Please enter your email address to continue.

Credit card payment surcharge

Credit card payment surcharge

Credit cards are a convenient way for ratepayers to pay Rates and Charges, but the City incurs a substantial cost from card transaction fees passed on by the banks. As there are many ratepayers who choose not to pay by credit card, the City applies a 0.5% card payment surcharge for all rate, refuse (including any fee for Additional 240L Refuse Bin), ESL and swimming pool inspection payments made by credit card. This ensures that only those customers who pay using credit card facilities bear the cost of these charges. Please note that the other payment options available to ratepayers that do not incur a surcharge include cash, cheque, EFTPOS and BPay.

Frequently Asked Questions

Why does the City charge a credit card surcharge?

Whenever a ratepayer uses their credit card to pay their rates (and associated charges), the City is charged a merchant service fee by the banks. The City incurs substantial costs in respect of these transaction fees. A credit card surcharge is applied so that only those ratepayers who choose to pay by credit card bear the cost of these merchant fees.

I have a Visa/Mastercard Debit card, do I get charged the surcharge if I use this to pay my rates?

If you select credit when using your Visa Debit card you will be charged the surcharge, however, if you choose savings the surcharge will not be applied.

If I use Paypass or Paywave to pay my rates, do I get charged the surcharge?

When using Paypass or Paywave or another similar contactless card payment method, the payment is processed via the credit processing mechanism and, therefore, will attract the surcharge.

Why is the surcharge being charged on Rates payments only?

The City currently limits the credit card surcharge to rates payments (and associated charges) since these result in the largest credit card transaction fees, in comparison to other City fees and charges.

If I do not wish to pay the credit card surcharge how else can I pay my rates?

The City provides other payment options which are listed on the back of your Rate Notice. These include BPay, over the counter payment at one of the City’s Customer Service Centres, via Australia Post or through an arranged Direct Debit from your bank account.

In 2019/20 the City introduced a new payment method which allows you to pay BPay using your credit card. This payment method will not incur a credit card surcharge, however, you may wish to check with your bank as to whether rewards points will be awarded for your transaction. To pay your account by BPay using your credit card, log into your internet banking, choose your credit card as the account to pay from and then pay the account using the Biller Code and Reference Number from your rate notice.

 

Change of address form

Change of address form

Please complete this online form to notify the City of Joondalup of changes to your mailing address.

If your change of address applies to your City of Joondalup Leisure Centres membership, please contact the Leisure Centres.

Change of address detail