City of Joondalup – Fencing Amendment Local Law 2021

Under the powers conferred by the Local Government Act 1995 and under all other powers enabling it, the Council of the City of Joondalup resolved on Tuesday 15 February 2022 to adopt the Fencing Amendment Local Law 2021.

The purpose of this local law is to amend certain provisions within the City of Joondalup Fencing Local Law 2014.

The effect of this local law is to better clarify the sufficient fence provisions and other requirements within City of Joondalup Fencing Local Law 2014 and to ensure information is current with prevailing legislation.

The Fencing Amendment Local Law 2021 was published in the Government Gazette on Tuesday 29 March 2022 and will come into effect on Tuesday 12 April 2022.

Copies of the adopted Fencing Amendment Local Law 2021 can be found on the City’s website and at all City of Joondalup Public Libraries and the Administration Centre.

 

JAMES PEARSON

Chief Executive Officer

 

 

Notice of Special Electors’ Meeting

The City of Joondalup gives public notice of a Special Electors’ Meeting to be held in Council Chambers, Joondalup Civic Centre, Boas Avenue, Joondalup on Thursday 10 March 2022, commencing at 7.00pm.

The City has received a request by more than 100 electors to discuss the effects of mandatory vaccination.

The matters to be discussed at the meeting, as requested by electors, include:

  • The effect of mandatory vaccination on electors, ratepayers, residents and business in the district;
  • The effect of mandatory vaccination on the local government’s affairs and the performance of the local government’s functions; and
  • Motions to be voted on for an advocacy position against mandatory vaccination for the Council to consider adopting to provide leadership and guidance to the community in the district.

This meeting is open to all electors of the City of Joondalup and will be subject to COVID-19 requirements and protocols.

Please Note: Public attendance at all City of Joondalup meetings has been restricted, in order to maintain the required physical distancing between people, the maximum public attendance at meetings is capped at 50% capacity, 106 people (81 in the Chamber and 25 in the adjoining lobby).  Any members of the public wishing to attend the meeting above this limit will unfortunately not be able to attend.

JAMES PEARSON

Chief Executive Officer

Important Information – Attendance at meetings during State of Emergency

On Tuesday 26 April 2022, the Premier announced that COVID public health measures will be eased in Western Australia.

From 12:01am Friday 29 April 2022 the following will apply to the Council Chambers and Civic Centre building:

  • Masks are no longer required however, will be encouraged where physical distancing is not possible.
  • Capacity limits will be removed.
  • Check-in requirements are no longer required.
  • Access doors to the Civic Centre Building will be no longer be locked prior to a public Briefing/Council meeting however, City Staff and Security staff will be present to provide assistance to members of the public and to ensure public safety is maintained.
  • Hand sanitiser will continue to be provided by the City and members of the public are encouraged to use it when required.
  • City staff will continue to clean the public microphone/lectern following each use.
  • Members of the public are encouraged not to attend a meeting should they feel unwell or if they have been in contact with a known Covid-19 case.

Members of the public are able to access audio of the proceedings at https://joondalup.wa.gov.au/kb/resident/live-council-meeting-audio-feed.

Further information can be provided by contacting the Governance Coordinator on 9400 4369.

 

 

Availability of 2020-21 Annual Report and Annual General Meeting of Electors

The City of Joondalup Annual General Meeting of Electors will be held in the Council Chamber, Joondalup Civic Centre, Boas Avenue, Joondalup on Tuesday 8 February 2022 commencing at 5.30pm.

The order of business for the Annual General Meeting is as follows:

The 2020-21 Annual Report will be available for viewing from the City’s website and the City’s Customer Service Centre following its adoption at the Special Meeting of Council held on Tuesday 21 December 2021.

JAMES PEARSON

Chief Executive Officer

 

2022 Public Meetings of Council – Dates and Times

2022 Public Meetings of Council – Dates and Times

On Tuesday 26 April 2022, the Premier announced that COVID public health measures will be eased in Western Australia.

From 12:01am Friday 29 April 2022 the following will apply to the Council Chambers and Civic Centre building:

  • Masks are no longer required however, will be encouraged where physical distancing is not possible.
  • Capacity limits will be removed.
  • Check-in requirements are no longer required.
  • Access doors to the Civic Centre Building will be no longer be locked prior to a public Briefing/Council meeting however, City Staff and Security staff will be present to provide assistance to members of the public and to ensure public safety is maintained.
  • Hand sanitiser will continue to be provided by the City and members of the public are encouraged to use it when required.
  • City staff will continue to clean the public microphone/lectern following each use.
  • Members of the public are encouraged not to attend a meeting should they feel unwell or if they have been in contact with a known Covid-19 case.

Members of the public are able to access audio of the proceedings of Council meetings and Electors’ meetings at https://joondalup.wa.gov.au/kb/resident/live-council-meeting-audio-feed-2.

At its meeting held on 16 November 2021 and 15 February 2022, Council set the Briefing Session and Council Meeting dates for 2022.  Further public meetings are held throughout the year such as Special Council Meetings and Electors’ meetings as determined by Council, the dates for the 2022 public meetings are provided below:

Briefing Session and Council Meeting Dates

2022 Briefing Sessions 2022 Council Meetings
To be held at 6.30pm in the Council Chamber To be held in the Council Chamber
Tuesday 8 February 2022 Tuesday 15 February 2022, 7.00pm
Tuesday 8 March 2022 Tuesday 15 March 2022, 7.00pm
Tuesday 12 April 2022 Tuesday 19 April 2022, 7.00pm
Tuesday 10 May 2022 Tuesday 17 May 2022, 7.00pm
Tuesday 14 June 2022 Tuesday 28 June 2022, 7.00pm
Tuesday 12 July 2022 Tuesday 19 July 2022, 7.00pm
Tuesday 9 August 2022 Tuesday 16 August 2022, 12.00noon
Tuesday 13 September 2022 Tuesday 20 September 2022, 7.00pm
Tuesday 11 October 2022 Tuesday 18 October 2022, 7.00pm
Tuesday 8 November 2022 Tuesday 15 November 2022, 7.00pm
Tuesday 6 December 2022 Tuesday 13 December 2022, 7.00pm

 

Special Council Meeting Dates

Tuesday 29 March 2022, 7.00pm
Tuesday 5 July 2022, 5.45pm

 

Meeting of Electors’ Meeting Dates

Tuesday 8 February 2022, 5.30pm Annual General Meeting of Electors
Thursday 10 March 2022, 7.00pm Special Meeting of Electors

 

To access minutes of meetings that have been held please refer here, for further information relating to Briefing Sessions, public questions, public statements and deputations refer to the below document.

Form 19 – Results of Election – Deputy Mayor

Form 19 – Results of Election

Local Government Act 1995, Section 4.77

RESULTS OF ELECTION FOR CITY OF JOONDALUP

  These are the results of the local government election for Deputy Mayor held on 19 October 2021.
Candidate Number of Votes
Deputy Mayor Christine HAMILTON-PRIME 9
John RAFTIS 4
  Therefore, Councillor Christine Hamilton-Prime is elected Deputy Mayor of the City of Joondalup until the start of the first meeting of Council after the City of Joondalup’s next ordinary elections.   Mayor Hon. Albert Jacob Returning Officer  

Local Government Ordinary Postal Election – Notice of Results

The result of the Ordinary Election conducted as a postal vote on Saturday 16 October 2021 is as follows:
Ward    Position Candidates Votes  Term of Office
DISTRICT    Mayor JACOB, Albert 15,870 4 year term
MURPHY, Ziggi 6,884
POLIWKA, Russell 7,542
Central Ward 1  Councillor VINCIULLO, Phillip 816
MAY, Christopher 2,663 4 year term
GILBERT, Fay 1,353
North Ward 1  Councillor HAND, Claire 2,258
HILL, Adrian 3,925 4 year term
North-Central Ward 1  Councillor TAYLOR, Philippa 2,434
KINGSTON, Daniel 3,540 4 year term
South Ward 1  Councillor FISHWICK, Russ 1,674 4 year term
O’CONNOR, Liam 904
O’BYRNE, Mary 1,496
South-East Ward 1  Councillor WRIGHT, Liam 314
BLAKE, Janine 1,007
CHESTER, John 2,734 4 year term
South-West Ward 1  Councillor EDWARDES, Colin 1,550
RITCHIE, Teresa 1,595
HAMILTON-PRIME, Christine 1,966 4 year term
  Albert Paul JACOB is elected as Mayor for the City of Joondalup and will hold office until 18 October 2025. Christopher MAY is elected as Councillor for the Central Ward and will hold office until 18 October 2025. Adrian HILL is elected as Councillor for the North Ward and will hold office until 18 October 2025. Daniel Jeffery John KINGSTON is elected as Councillor for the North-Central Ward and will hold office until 18 October 2025. Russell FISHWICK is elected as Councillor for the South Ward and will hold office until 18 October 2025. John CHESTER is elected as Councillor for the South-East Ward and will hold office until 18 October 2025. Christine Louise HAMILTON-PRIME is elected as Councillor for the South-West Ward and will hold office until 18 October 2025.   Michaela MILLER RETURNING OFFICER 0437 837 849

Complaint registers

Complaint registers

Register of Minor Breach Findings

An Elected Member commits a minor breach if he or she contravenes the Local Government (Rules of Conduct) Regulations 2007 (prior to 3 February 2021) or Division 4 – Rules of Conduct of the City of Joondalup Code of Conduct for Council Members, Committee Members and Candidates (after 3 February 2021).

In accordance with the Local Government Act 1995, a complaint of an alleged minor breach is submitted to the Local Government Standards Panel for determination.  More information on the Local Government Standards Panel can be found on the Department of Local Government, Sport and Cultural Industries’ website.

The Register of Minor Breach Findings provides details of minor breach complaints which the Local Government Standards Panel has found to have occurred, and which appropriate action is required.

In accordance with section 5.121 of the Local Government Act 1995, the City must publish an up-to-date register on its website which is to include:

(a)  the name of the council member about whom the complaint is made;

(b)  the name of the person who makes the complaint;

(c)  a description of the minor breach that the standards panel finds has occurred; and

(d)  details of the action taken under section 5.110(6) of the Local Government Act 1995.

The City’s Register of Minor Breach Findings can be viewed below.

For more information on the minor breach system, visit the Department of Local Government, Sport and Cultural Industries’ website.

Register of Behavioural Breach Findings

An Elected Member commits a behavioural breach if he or she contravenes Division 3 – Behaviour of the City of Joondalup Code of Conduct for Council Members, Committee Members and Candidates.

The Register of Behavioural Breach Findings provides details of complaints about behavioural breaches which the City of Joondalup Complaints Officer finds have occurred and the actions taken.

Clause 13 of the City’s Complaint Investigation Policy requires the City to publish an up-to-date register of behavioural complaints.

The City’s Register of Behavioural Breach Findings can be viewed below.

Returning Officer and Nomination Appointments

Returning Officer and Nomination Appointments

The City’s Returning Officer is appointed by the Western Australian Electoral Commission and is responsible for the conduct and processes associates with the City of Joondalup local government elections. On nomination, the Returning Officer will provide further information to prospective candidates including guides and forms for candidates and scrutineers. The Returning Officer undertakes appointments with prospective candidates during the nomination period prior to the Local Government election.

 

 

 

Fees, expenses and allowances paid to Elected Members

Fees, expenses and allowances paid to Elected Members

In accordance with Section 5.96A of the Local Government Act 1995 and Regulations 29C(2)(f) and (6) of the Local Government (Administration) Regulations 1996, a report must be prepared annually on any fees, expenses or allowances paid to each council member during a financial year, beginning 1 July 2020.

Below is the register made available for this purpose.

Code of Conduct for Council Members, Committee Members and Election Candidates

Code of Conduct for Council Members, Committee Members and Election Candidates

The Local Government Act 1995 requires the City to adopt a code of conduct for council members (elected members), committee members and local government election candidates.

The City’s Code of Conduct ensures the roles and responsibilities of council members (being the Mayor and Councillors), committee members and local government election candidates are understood and respected. This enables professional relationships to be established and maintained in the interests of providing good governance, overall integrity and good government for the community.

The code sets out principles and standards of behaviour council members, committee members and candidates must observe and is intended to promote accountable and ethical decision-making and conduct.

The City’s Code of Conduct reflects the code of conduct prescribed by the Local Government Act 1995 which includes:

  • General principles to guide behaviour
  • Requirements relating to behaviour
  • Provisions specified to be rules of conduct.

Alleged breaches of minor behavioural matters within the code (Division three) are investigated by City, through the City’s complaint and investigation process detailed in the Code of Conduct and the City’s Complaint Investigation Policy. The complaint form for this purpose is provided below.

Alleged breaches of a rule of conduct within the code (Division four), is deemed a minor breach which is to be investigated by the Local Government Standards Panel. Further information can be found at the Department of Local Government, Sport and Cultural Industries website.

Any alleged breach of the code by a local government election candidate, can be made at anytime but will only be investigated should the candidate be elected as council member.

 

Special Meeting of Electors

Special Meeting of Electors

The Special Meeting of Electors will take place at 7.00pm on Thursday 10 March 2022 for the purpose of discussing the requests raised in the petition of electors regarding:

  • The effect of mandatory vaccination on electors, ratepayers, residents and business in the district;
  • The effect of mandatory vaccination on the local government’s affairs and the performance of the local government’s functions; and
  • Motions to be voted on for an advocacy position against mandatory vaccination for the Council to consider adopting to provide leadership and guidance to the community in the district.

The order of business for the meeting is as follows, with the agenda to be published by close of business, Friday 4 March 2022:

  • Opening and welcome
  • Attendances and apologies
  • General business (including public question time, public statement time and moving of motions).

This meeting is open to all electors of the City of Joondalup and will be subject to COVID-19 requirements and protocols.

Please Note: Public attendance at all City of Joondalup meetings has been restricted, in order to maintain the required physical distancing between people, the maximum public attendance at meetings is capped at 50% capacity, 106 people (81 in the Chamber and 25 in the adjoining lobby). Any members of the public wishing to attend the meeting above this limit will unfortunately not be able to attend.

The Special Meeting of Electors will also be audio live streamed on the City’s website.

Participating at the Special Meeting of Electors

Electors of the City can participate by asking questions, making statements and moving motions. These must relate to the purpose of the meeting.

It is encouraged that written questions be lodged by 9.00am on the day immediately prior to the scheduled meeting, and will be responded to, where possible, at the Special Electors meeting. These questions, and their responses, will be distributed to elected members and made available to the public in written form at the meeting. Written questions should be sent via email to council.questions@joondalup.wa.gov.au.

Any motions to be moved at the Special Meeting of Electors should be received in writing by the City by 9.00am on the day of the meeting. Motions should be sent via email to council.questions@joondalup.wa.gov.au.

In accordance with regulation 18 of the Local Government (Administration) Regulations 1996, the procedures to be followed at electors’ meetings are to be determined by the person presiding over the meeting, being the Mayor.

These procedures have been approved by the Mayor for electors’ meeting (both for the Annual General Meeting of Electors and Special Electors’ Meetings).

 

Primary Returns and Annual Returns

Primary Returns and Annual Returns

The Local Government Act 1995 requires elected members and employees to make decisions in the best interests of the community and decision-making must be transparent, accountable and free from bias or conflicts of interest. In view of this, elected members and employees (with delegated authority) must disclose certain personal information when they commence and every subsequent year while either elected, or employed at the City. These disclosures are called “primary returns” and “annual returns”.

A primary return is a snapshot of personal financial information as it exists upon the start date of an elected member or an employee. An annual return retrospectively discloses any changes to the information previously disclosed, or any new interest information to disclose since completing their last return.

In accordance with the Local Government Act 1995 (the Act) and the Local Government (Administration) Regulations 1996 local governments are required to publish a list of elected members and employees (by position) that lodged a primary return and annual return for each financial year, commencing after 1 July 2020.

Section 5.88 of the Act requires the CEO to keep all primary and annual returns lodged in a Register of Financial Interests.  This is available for public inspection at the City’s Administration Centre during office hours.

Below are the listings that satisfy this requirement which will be updated from time to time.

 

Electoral Gifts Register

Electoral Gifts Register

The City maintains an electoral gifts register that details certain information of electoral gift declarations made by candidates and donors during local government elections.

Following each election, any declarations made by unsuccessful candidates are removed from the register. Any declarations made by candidates that are successful in being elected to Office, are maintained in the register for the term relating to that election.

The City’s register is detailed below.

 

Elected Member Training and Development

Elected Member Training and Development

Both the WA State Parliament and the City of Joondalup recognise the need for elected members (being the City’s Mayor and Councillors) to undertake continual professional development in fulfilling their role of public office. It is imperative that elected members have appropriate skills to perform their role as local government is complex and makes significant decisions that affect the organisation’s sustainability and overall community outcomes.

The Local Government Act 1995 requires Western Australian local governments to prepare a report for each financial year on the training completed by elected members in that financial year and to publish the report on the local government’s website.

The reports detailed below highlight the mandatory training that is required to be undertaken  by elected members under the Local Government Act 1995 as well as any training and development provided under the City’s Elected Members’ Entitlements Policy. 

2021 Council Meeting and Briefing Session dates and times

2021 Council Meeting and Briefing Session dates and times

At its meeting held on Tuesday 17 November 2020, Council set the following meeting dates for 2021.

Meetings will be held at the Joondalup Civic Centre, Boas Avenue, Joondalup.

During the COVID-19 (Coronavirus) pandemic, the City will follow the public health advice from the State Government and the WA Department of Health which may restrict public attendance at the City of Joondalup meetings. In such situations, information will be published in the relevant meeting agenda and advice will be posted on the City’s website. 

2021 Briefing Sessions

To be held at 6.30pm in the

Council Chamber

2021 Council meetings

To be held in the

Council Chamber

Tuesday 9 February 2021 Tuesday 16 February 2021, 7.00pm
Tuesday 9 March 2021 Tuesday 16 March 2021, 7.00pm
Tuesday 13 April 2021 Tuesday 20 April 2021, 7.00pm
Tuesday 11 May 2021 Tuesday 18 May 2021, 7.00pm
Tuesday 8 June 2021 Tuesday 15 June 2021, 7.00pm
Tuesday 13 July 2021 Tuesday 20 July 2021, 7.00pm
Tuesday 10 August 2021 Tuesday 17 August 2021, 12.00noon
Tuesday 14 September 2021 Tuesday 21 September 2021, 7.00pm
Tuesday 5 October 2021 Tuesday 12 October 2021, 7.00pm
Tuesday 9 November 2021 Tuesday 16 November 2021, 7.00pm
Tuesday 7 December 2021 Tuesday 14 December 2021, 7.00pm

 

For further information relating to Briefing Sessions, public questions, public statements and deputations read the below document.

 

Public Statements

Public Statements

The City encourages public participation in its decision-making process, either by asking questions or making statements at Council meetings or Briefing Sessions.

In person public statements to a Briefing Session must relate to a matter listed on the Briefing Session Agenda. In person public statements to a Council meeting can relate to any matter the City has responsibility for.

A maximum of two minutes per public statement is provided to ensure maximum participation at a meeting. Written statements cannot be submitted beforehand.

Those persons wish to make a public statement at a Council or Briefing Session will have their request registered. The Mayor may call persons registered to come forward in an order that allows the maximum opportunity for as many people as possible to address the meeting on the widest range of matters that are listed in the agenda.

Time permitting, opportunity may also be offered to members of the public who have not registered their request and who may be in attendance.

For further information please view the below procedures for Strategy Sessions, Briefing Sessions and Council / Committee Meetings.

Please be advised in relation to COVID public health measures:

On Tuesday 26 April 2022, the Premier announced that COVID public health measures will be eased in Western Australia.

From 12:01am Friday 29 April 2022 the following will apply to the Council Chambers and Civic Centre building:

  • Masks are no longer required however, will be encouraged where physical distancing is not possible.
  • Capacity limits will be removed.
  • Check-in requirements are no longer required.
  • Access doors to the Civic Centre Building will be no longer be locked prior to a public Briefing/Council meeting however, City Staff and Security staff will be present to provide assistance to members of the public and to ensure public safety is maintained.
  • Hand sanitiser will continue to be provided by the City and members of the public are encouraged to use it when required.
  • City staff will continue to clean the public microphone/lectern following each use.
  • Members of the public are encouraged not to attend a meeting should they feel unwell or if they have been in contact with a known Covid-19 case.

Further information can be provided by contacting the Governance Coordinator on 9400 4369.

 

Temporary election signs

Temporary election signs

An election sign is a temporary sign which encourages persons to vote for a candidate, political party, referenda or matter relating to any federal, state or local government election.

Election signs in road reserves

An application is required to place temporary election signs within thoroughfares throughout the City and signs cannot be installed more than 30 days prior to the election or referenda the sign relates to.

A separate application is to be lodged for signs to be installed in thoroughfares for each election, and on submitting an application the applicant is consenting to the conditions when placing election signs within thoroughfares.

Any person or candidate that does not submit an application to the City and proceeds to erect signs, will have their signs removed and an infringement may be issued.

Applications can be made using the online application form, or by using the hardcopy form supplied below.

Election signs on private property

The following is a guide in respect to the placement of election signs on private property:

  • An election sign may be erected on private property, with the approval of the owner prior to the erection of the sign.
  • An election sign, no larger than 0.75 square metres in area per property, may be erected on private property with the exception of a corner property which may display one sign facing each thoroughfare of the corner.

Further information can be obtained in the Fact Sheet below.

  • Election details

  • MM slash DD slash YYYY
  • Please also refer to the City’s “Election Signs” fact sheet for further information relating to the placement of election signs in thoroughfares throughout the City.

Financial Interests Register

Financial Interests Register

The Financial Interest Register contains those disclosures of interests that have been made by Elected Members and employees at City of Joondalup Council Meetings, Committee Meetings and Briefing Sessions. Interests that need to be declared include financial interests, proximity interests and interests that may affect impartiality.

The Local Government Act 1995 requires the Chief Executive Officer to publish an up-to-date version of the City’s Financial Interests Register on the City’s website.

The City’s register contains disclosures made since 1 January 2018 and will be updated on a monthly basis. Any disclosures made prior to the 1 January 2018 are contained in hard copy Interests Registers that are available for public inspection during the City’s standard opening hours.

Details of disclosures are also recorded in the minutes of the various Council and Committee meetings, which are available on the City’s website.

Proposed local laws

Proposed local laws

Local laws made by local governments are a form of delegated legislation and as such are subject to Parliamentary scrutiny and must therefore follow a creation process.

The process for making or amending a local law is provided for under the Local Government Act 1995. This includes Council firstly making a decision to advertise a proposed local law for a six week period for the purposes of obtaining public comment. Following that period Council will consider the submissions made and the decide whether to make the local law or not.

Following Council’s decision to make a local law the Joint Standing Committee on Delegated Legislation (a specialist Parliamentary Committee comprised of Government and Opposition Members) examines the local law on behalf of the Parliament. This Committee can approve local laws or make recommendations to Parliament that a local law be disallowed.

Proposed local laws being advertised for comment

There is currently no local laws being advertised for public comment

 

 

Establishing a ratepayer / resident / community association

Establishing a ratepayer / resident / community association

Residents are encouraged to check if there is an existing ratepayer / resident / community association within their area from the City’s Community Directory.

If no such group exists and you would like to establish an association, or see benefits in establishing one, it is recommended you first liaise with the office bearers of an existing group to discuss how they started and to understand some of the benefits and challenges in establishing a group.

Should establishing a group be beneficial, it is suggested that support is obtained from other community members through either calling a public meeting or direct contact by mail.

If there is sufficient support it is suggested that a working group be formed comprising a core group of interested people to work through the formal processes of establishing an association. To create an associated body, it is necessary to develop a constitution, become incorporated, have a bank account and establish appropriate insurances.

Constitution

A constitution is a basic set of rules that govern how your association/group will operate. It should outline the association/group’s purpose, list the rules of operations and set out the member’s rights and responsibilities.

There are a number of reasons why your association/group should adopt a constitution:

  • It is a requirement before your association/group can become incorporated.
  • It provides information to your members about the purpose of the association/group and guidelines of its daily operations.
  • It can be used to resolve internal conflicts and disputes.

It is recommended that your constitution is reviewed every three to five years and updated as necessary. If you decide to make changes to your constitution, they will need to be adopted by your members and resubmitted to the Department of Commerce.

The Department of Commerce provides a model set of rules for an association or incorporated body. Visit the Department of Commerce to obtain the necessary information.

Incorporation

Incorporation provides a group with its own legal identity, separate from its members. Although there is no legal requirement for a group to be incorporated, incorporation provides a number of benefits:

  • Protects members from being sued, or being individually liable, for the action of the group.
  • Increases the group’s eligibility for grants to undertake projects.
  • Allows the group to enter into leases, open bank accounts and borrow money in its own name.
  • Enables the group’s name to be registered, ensuring no one else can use it.

The Department of Commerce provides a comprehensive overview of the requirements and key points to be undertaken to become an incorporated body. Visit the Department of Commerce to obtain the necessary information.

Once your association is established, it is recommended you advise the City by contacting the Community Information Line on 9400 4705. This will enable your association’s name and contact details to be added to the City’s list of ratepayer / resident / community associations and ensure your group is afforded opportunity to be consulted on matters of interest within your area.

Community mediation service

Community mediation service

Disputes between neighbours can often lead to disharmony, frustration and/or anger. While it is better to resolve issues between the parties openly and respectfully to find common ground or a solution to the problem, sometimes communication can break down or a matter cannot be resolved. In these situations mediation can assist.

Mediation is a dispute resolution method where parties in dispute can meet with an independent and neutral mediator to help resolve disputes and negotiate a fair and workable outcome.

The first point of contact for mediation will be the City’s Customer Relations Advocate, and the process will be coordinated and conducted by the Citizens Advice Bureau (CAB). The mediation process is guided by two experienced and professionally qualified mediators.

Types of issues

Examples of issues that can be mediated include:

Dividing fences

  • Erecting a new fence
  • Claiming part payment for a fence erected
  • Damage and repair of dividing fences.

Encroaching roots and branches

  • Overhanging branches into another property
  • Roots that encroach into another property
  • Cutting/trimming of branches and roots
  • Disputes related to damage caused by trees and other plants.

Please refer to the City’s Community Mediation Brochure for further information.

Customer service standards

Customer service standards

The Customer Service Charter outlines the City’s commitment to provide you with quality services and standards. It also provides employees with clear standards to strive for in service excellence and to achieve the City’s vision and outcomes.

Helping the City to help you

You can help the City meet its commitment by:

  • Being courteous, polite and respectful of employees
  • Providing courtesy and respecting the rights of other customers
  • Being open, honest  and accurate when providing the City with details
  • Letting the City know when your situation changes, for example, your address or personal details change or your dog or cat registration detail change
  • Contacting the City to make an appointment if you have a complex or technical enquiry, or need to meet with a specific employee
  • Contacting the employee referred on any correspondence sent to you and quoting the reference number (if applicable)
  • Using appropriate channels for customer requests, complaints and compliments while using online social media channels for general dialogue
  • Working with the City to help solve problems
  • Informing the City where service has fallen short in order improve services
  • Recognising employees by informing the City when you have received excellent customer service.

Please find the Customer Service Charter attached to this page.

Providing feedback

For general feedback and compliments and complaints, please complete the City’s Customer Feedback Form:

Customer Feedback Form.

If you wish to review the City’s complaint handling process and make a complaint, please refer to the City’s Customer complaints article for further information.

 

Customer complaints

Customer complaints

The City has a complaint resolution process based on best practice principles in complaint management.

The City’s Customer Relations Advocate oversees the City’s complaint process ensuring your concerns are handled in accordance with the City’s protocols and standards; this includes registration in our systems, follow up by the appropriate officer and area and an outcome provided to you.

When lodging a complaint, you can expect a response within seven days. However, if the matter cannot be resolved within seven days, the City will provide you an interim response with the name and contact details of the officer and area who is dealing with the matter. You will be kept informed of your complaint progress.

Please be assured that all information provided by you is treated with the utmost confidentiality.

If you would like to provide feedback about the service you have received, or a decision made by the City, you can contact the City below:

Online

Customer service feedback

Other options

  • Complete a Customer Feedback Form at the City’s Customer Service Centre or any of the City’s leisure centres or libraries
  • Contact the Customer Relations Advocate on 9400 4942.
  • Write to the Customer Relations Advocate at:
    City of Joondalup
    PO Box 21
    Joondalup WA 6919
  • or email the City.

Chief Executive Officer Recruitment and Performance Review Committee

Chief Executive Officer Recruitment and Performance Review Committee

Role of Committee

The role of the Chief Executive Officer Performance Review Committee is to:

  • Recommend to Council the selection and appointment process of a Chief Executive Officer
  • Recommend to Council the preferred consultant to assist with the recruitment process for a Chief Executive Officer
  • Undertake the interview of preferred applicant(s) on the advice of the appointment consultant’s shortlisted applicants for the position of Chief Executive Officer
  • Recommend to Council the appointment of a preferred applicant as Chief Executive Officer under the terms and conditions of an agreed Chief Executive Officer Employment Contract
  • Review the Chief Executive Officer’s performance in accordance with the appropriate provisions contained within the Chief Executive Officer’s employment contract
  • Prepare and table the concluded report, in accordance with the appropriate provisions within the Chief Executive Officer’s Employment Contract to the Council
  • Review the Chief Executive Officer’s performance on an on-going basis as and when deemed necessary in accordance with the appropriate provisions contained within the Chief Executive Officer’s employment contract
  • Review the key performance indicators to be met by the Chief Executive Officer
  • Review the Chief Executive Officer’s remuneration package, in accordance with the appropriate provisions within the Chief Executive Officer’s employment contract
  • Review the Chief Executive Officer’s employment contract and make recommendations to Council in relation to varying the contract as and when necessary

Membership

Committee Members

Deputies

Quorum

Four