Coronavirus (COVID-19) update

City’s response to COVID-19

As at: Thursday 9 April 2020

The City of Joondalup’s first priority is the health and safety of its community, customers and staff.

The City will continue to be guided by the Federal Government and Department of Health WA (DoH) in relation to appropriate responses relating to the COVID-19/Coronavirus issue.

The City are monitoring developments in relation to COVID-19 very closely, and proactively working on a range of matters that relate to business operations, the impact and how the City can continue to function.

To stay up to date and for the latest information about COVID-19, the Department of Health WA have a designated hotline, call 132 68 43 (13-COVID) seven days a week from 7.00am – 10.00pm.

What is the City doing to reduce risk?

The City has taken the following steps to manage the potential spread of COVID-19:

All non-essential events have been cancelled; this includes:

  • Joondalup Festival, Friday 3 April to Sunday 5 April 2020
  • Urban Couture, Monday 13 April to Sunday 10 May 2020
  • First two Sunday Serenades concerts, Sunday 25 May and Sunday 21 June
  • ANZAC Day Dawn Service, Saturday 25 April 2020
  • All Community workshops and events including the Live and Learn showcase, Communities in Focus workshops and Advanced Planning Workshops.

Many City enquiries and payments can be made by phone or online, and everyone is encouraged to use these options wherever possible.

At this stage, the Administration building remains open.

2020/21 Budget

The City’s 2020/21 budget will be recast to assist the community in dealing with the impacts of COVID-19. Matters to be considered as part of the budgetary adoption process will include a proposal for no increase to rates or charges for the 2020/21 financial year.

During the 2020/21 budget adoption process, the Council will also consider:

  • New rate payment regimes for ratepayers to take into account current economic impacts;
  • Creation of additional business support services for our commercial and retail sector;
  • Reduction of discretionary expenditure to accommodate the no rates and charges increase;
  • Opportunity to accelerate capital expenditure programs as a business stimulus initiative;
  • An express approvals program to assist small business, reduction of City creditor payment timelines and;
  • A delay in issuing debtor accounts for the hire of City facilities.

In the interim, the City is looking at ways to help combat the many challenges COVID-19 has created, and will continue to create, on the community in the weeks and months to come.

Measures implemented so far have included:

  • Emerge Stronger initiative which was recently launched to connect people online with resources, ideas and opportunities in relation to volunteering, support services and digital help.
  • Penalty interest has ceased on all existing outstanding amounts from 1 March 2020 to 30 April 2020. This effectively allows people to put any outstanding amount on hold until 30 April. This will be considered again in April for the remainder of the financial year and for 2020/2021.
  • Designated takeaway bays have been established at locations within Joondalup CBD, allowing 15-minute free parking zones for visitors to access takeaway items at cafes, restaurants and food outlets.

City of Joondalup Leisure Centre – Craigie and Duncraig

Following the most recent government advice, City of Joondalup Leisure Centre – Craigie and Duncraig, will be closed from 12.00noon on Monday March 23, 2020 until further notice.

All memberships have been put on an automatic suspension. No fees and no direct debits will be run during the period of the closure.

An email has been sent to all members to notify them of the closures and detailed FAQs are available on the Craigie Leisure Centre website.

Updates will also be provided on the City of Joondalup and Craigie Leisure Centre social media channels.

Anyone with questions about their membership should email.

Frequently Asked Questions


Given the advice from Premier Mark McGowan the City’s four libraries in Duncraig, Joondalup, Whitford and Woodvale have been closed from 12.00noon on Monday 23 March 2020.

In addition, the City of Joondalup has suspended all Library programs and events. The Books on Wheels service is committed to continuing service to the City’s most vulnerable community members. Library members can access online eBooks, audiobooks, magazines and streaming services for free.

A newsletter has been sent to subscribing members to notify them of the closures and detailed FAQs are available on the Library’s website.

Frequently Asked Questions

Economic Development

The City will provide support to local businesses and information on stimulus packages being offered by the State and Federal Governments to support those affected by COVID-19. The City’s Economic Development team are offering complimentary access to tailored business support and advice to help business prepare for disruptions.

An economic package is also being developed to support City businesses affected by the COVID-19 virus and longer-term building of the economy. This includes working with businesses to look at opportunities to innovate and reinvent their business models.

Business Ready

Thirty local businesses were recently selected to take part in the City’s Business Ready pilot program where industry experts will help them boost their capabilities in destination marketing, digital transformation and global market access. With businesses facing unprecedented challenges, these programs also present a timely and valuable opportunity for participants to look critically at their operations, service delivery and product offerings.

Business Engagement

The City offers the free Business Engagement Program where members of the City’s Economic Development team can provide one-on-one support to Joondalup businesses impacted by COVID-19. To register, contact 9400 4253.


The City has partnered with TourismWA in delivering the TakeawayForWA campaign and encourages local residents to support our local businesses.

There is an increasing number of people in the community who need to self-isolate and several local accommodation providers – Joondalup Resort, Quest Joondalup and Quality Resort-Sorrento Beach – have implemented a range of precautionary measures that allow people to do so within Joondalup. There has been an increase in occupancy rates with staff helping guests feel safe, connected and healthy through contactless and virtual means. Examples include ‘no contact’ food and beverage delivery options and deep cleaning of surfaces

Further resources and information for businesses relating to the COVID-19 has been provided below:

Support from State and Federal Government

  • WA State Government relief package
  • Small Business Development Corporation – Business assistance centre, call 133 140 or visit their website
  • Federal Government economic stimulus – find out if this applies to your business or speak with your accountant
  • Australian Tax Office are assisting business experiencing financial difficulty – find out if this applies to your business
  • Advice for export trade found here
  • Further information for Export Finance Australia members found here

Business Support

For further information contact the Economic Development team, call 9400 4253 or email.

Customer Service Centre

The City’s Customer Service Centre, located in the Administration Building at 90 Boas Avenue, Joondalup remains open during normal office hours of 8.30am – 4.30pm, Monday to Friday. The City’s priority is the health and safety of its community, customers and employees. In support of government guidelines advising social distancing, where possible, community members are encouraged to contact the City via email, or by calling 9400 4000 or using the online services available on the City’s website.

If a visit to the Customer Service Centre is necessary, please exercise social distancing practises. A sanitisation station and social distancing parameters have been put in place.

If you have recently returned from travel in the past 14 days, feel unwell, or have been in contact with a person with COVID-19, please do not enter the City’s facilities.

Community Facilities

The following community facilities will be closed from midnight Wednesday 25 March 2020 until further notice:

  • Admiral Park Clubrooms, Heathridge
  • Beaumaris Community Centre, Ocean Reef
  • Bramston Park Community Sporting Facility, Burns Beach
  • Calectasia Hall, Greenwood
  • Chichester Park Clubrooms, Woodvale
  • Connolly Community Centre
  • Currambine Community Centre
  • Dorchester Hall, Warwick
  • Duncraig Community Hall
  • Ellersdale Park Clubrooms, Warwick
  • Emerald Park Community Facility, Edgewater
  • Fleur Freame Pavilion, Padbury
  • Flinders Park Community Hall, Hillarys
  • Forrest Park Community Sporting Facility, Padbury
  • Gibson Park Community Centre, Padbury
  • Greenwood Scout Hall
  • Greenwood Warwick Community Care Centre
  • Guy Daniel Clubrooms, Heathridge
  • Heathridge Community Centre
  • Heathridge Park Clubrooms
  • Kingsley Memorial Clubrooms
  • MacNaughton Park Clubrooms, Kinross
  • Mildenhall, Duncraig
  • Padbury Hall
  • Penistone Park Community Sporting Facility, Greenwood
  • Percy Doyle Football and Teeball Clubrooms, Duncraig
  • Rob Baddock Community Hall, Kallaroo
  • Seacrest Sporting Facility, Sorrento
  • Sorrento Community Hall
  • Timberlane Park Hall, Woodvale
  • Warrandyte Park Clubrooms/Changerooms, Craigie
  • Warwick Community Hall
  • Whitfords Senior Citizens Centre, Hillary

User groups have been notified of these closures. Public toilets across the City will remain open.

Community Development

The City has cancelled upcoming community development events including the Live and Learn Showcase, Communities in Focus workshops and Advanced Care Planning Workshop.

Please note, the Community Transport program has been suspended until further notice.

Youth Services

Youth Services y-Lounge Website

Youth Services has suspended various services and events effective Monday 23 March – Monday 27 April 2020.

These include:

  • EDGE Youth Centre
  • Music EDGE
  • Freestyle EDGE
  • Dungeons and Dragons
  • Music Therapy
  • Anchors Youth Centre
  • My Life
  • Friday Night Drop-in
  • April School Holiday Program
  • Youth Truck
  • School visits
  • Attendance at community events
  • Attendance at Shepherds Bush, Mirror Park Skate Park, Beldon Park, Juniper Park and Kinross Skate Park
  • Defeat the Beat event

Skate Park Closure

Following direction from the State Emergency Coordinator, the City has closed the skate parks at Mirror Park in Ocean Reef and MacNaughton Park in Kinross, as well as the BMX and Pump and Jump Track at Shepherd’s Bush Park in Kingsley, effective immediately. This has been done to ensure compliance with social distancing requirements to help prevent the spread of COVID-19.

Parks/play spaces

The City has now installed PLAYGROUND CLOSED and FACILITY CLOSED (outdoor exercise equipment) until further notice signs at parks across the City. While this is unfortunate, the closures are in accordance with advice from the Department of Health and Federal Government.

Waste collection

There have been no changes to waste collection in the City. Household waste will be collected as usual on your designated day.

Emerge Stronger

The City has created the Emerge Stronger initiatives as a community resource. These include a digital helpline, support services and information about volunteering in the community. During this period of isolation and as this situation changes, these initiatives will be updated as collectively work is done toward achieving positive outcomes for the community. For further information visit the Emerge Stronger webpage.

Council meetings

Upcoming Council meetings will be held electronically, as per advice from the Minister for Local Government.

Health and safety first

The City will take all appropriate action in assessment of public safety in line with its normal planning process.

All residents are encouraged to practise good hand and sneeze/cough hygiene and keeping your distance from others when you are sick. Residents should:

  • Wash their hands frequently with soap and water, before and after eating, and after going to the toilet.
  • Cover their cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser.
  • If unwell, avoid contact with others (stay more than 1.5 metres from people).

The City is working to ensure the safety of its community members and staff and has advised employees not to attend work if they have cold or flu symptoms, or fit any of the self-isolation criteria outlined by the DoH.

The Federal Government advises that social distancing measures are best introduced at the earliest stages of community transmission and the City encourages all residents to exercise personal responsibility for these precautionary measures.

Anyone requesting updates on the coronavirus, in the first instance, is urged to visit the Department of Health WA website.

What is social distancing?

Social distancing is one way to help slow the spread of viruses such as COVID-19.

Social distancing includes staying at home when you are unwell, avoiding large public gatherings, keeping a distance of 1.5 metres between you and other people whenever possible and minimising physical contact especially with people at higher risk of developing serious symptoms, such as older people and people with existing health conditions.

These social distancing precautions can help protect the people in our community who are most at risk.

Useful health resources

  • World Health Organisation website
  • Department of Health website
  • State Government Coronavirus webpage – this site contains the WA Government Pandemic Plan
  • COVID-19 (Coronavirus) Multilingual Resource Library website
  • Coronavirus information hotline – 1800 020 080
  • The Commonwealth Department of Health have a number of resources translated into different languages, should you need these resources visit their website.