Coronavirus (COVID-19) update

City’s response to COVID-19

As at: Thursday 23 December 2020

The City of Joondalup’s first priority is the health and safety of its community, customers and staff.

The City will continue to be guided by the Federal Government and Department of Health WA (DoH) in relation to appropriate responses relating to the COVID-19 Coronavirus issue.

The City are monitoring developments in relation to COVID-19 very closely, and proactively working on a range of matters that relate to business operations, the impact and how the City can continue to function.

To stay up to date and for the latest information about COVID-19, the Department of Health WA have a designated hotline, call 132 68 43 (13-COVID) seven days a week from 7.00am – 10.00pm or visit

What is the City doing to reduce risk?

The City continues to monitor and follow state government COVID-19 safe guidelines at City facilities and events.

The City is looking at ways to help combat the many challenges COVID-19 has created, and will continue to create, on the community in the months to come.

Measures implemented so far have included:

  • Emerge Stronger initiative which was recently launched to connect people online with resources, ideas and opportunities in relation to volunteering, support services and digital help.
  • Penalty interest has ceased on all existing outstanding amounts from 1 March 2020 to 30 April 2020. This effectively allows people to put any outstanding amount on hold until 30 April. This will be considered again in April for the remainder of the financial year and for 2020/2021.
  • Designated takeaway bays have been established at locations within Joondalup CBD, allowing 15 minute free parking zones for visitors to access takeaway items at cafes, restaurants and food outlets.

Economic Development

The City will provide support to local businesses and information on stimulus packages being offered by the State and Federal Governments to support those affected by COVID-19. The City’s Economic Development team are offering complimentary access to tailored business support and advice to help business prepare for disruptions.

An economic package is also being developed to support City businesses affected by COVID-19 and longer-term building of the economy. This includes working with businesses to look at opportunities to innovate and reinvent their business models.

Business Ready

Thirty local businesses were recently selected to take part in the City’s Business Ready pilot program where industry experts will help them boost their capabilities in destination marketing, digital transformation and global market access. With businesses facing unprecedented challenges, these programs also present a timely and valuable opportunity for participants to look critically at their operations, service delivery and product offerings.

Business Engagement

The City offers the free Business Engagement Program where members of the City’s Economic Development team can provide one-on-one support to Joondalup businesses impacted by COVID-19. To register, contact 9400 4253.


The City has partnered with TourismWA in delivering the TakeawayForWA campaign and encourages local residents to support our local businesses.

There is an increasing number of people in the community who need to self-isolate and several local accommodation providers – Joondalup Resort, Quest Joondalup and Quality Resort-Sorrento Beach – have implemented a range of precautionary measures that allow people to do so within Joondalup. There has been an increase in occupancy rates with staff helping guests feel safe, connected and healthy through contactless and virtual means. Examples include ‘no contact’ food and beverage delivery options and deep cleaning of surfaces

Further resources and information for businesses relating to the COVID-19 has been provided below.

Support from State and Federal Government

Business Support

View the Business Support pages. For further information contact the Economic Development team, call 9400 4253 or email.

Customer Service Centre

The City’s Customer Service Centre, located in the Administration Building at 90 Boas Avenue, Joondalup remains open during normal office hours of 8.30am – 4.30pm, Monday to Friday. The City’s priority is the health and safety of its community, customers and employees. The City continues to monitor State Government COVID-19 safe guidelines and community members are encouraged to contact the City via email, or by calling 9400 4000 or using the City’s online services.

If a visit to the Customer Service Centre is necessary, please exercise social distancing practises and utilise the SafeWa app or complete the paper based cntract tracing register. The paper based register is kept for 28 days and destroyed after this time.

A sanitisation station and social distancing parameters have been put in place.

If you have recently returned from travel in the past 14 days, feel unwell, or have been in contact with a person with COVID-19, please do not enter the City’s facilities.

Health and safety first

The City will take all appropriate action in assessment of public safety in line with its normal planning process.

All residents are encouraged to practise good hand and sneeze/cough hygiene and keeping your distance from others when you are sick. Residents should:

  • Wash their hands frequently with soap and water, before and after eating, and after going to the toilet.
  • Cover their cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser.
  • If unwell, avoid contact with others (stay more than 1.5 metres from people).
  • Utilise the SafeWA app or contract tracing register upon entering City facilities.

The City is working to ensure the safety of its community members and staff and has advised employees not to attend work if they have cold or flu symptoms, or fit any of the self-isolation criteria outlined by the DoH.

The Federal Government advises that social distancing measures are best introduced at the earliest stages of community transmission and the City encourages all residents to exercise personal responsibility for these precautionary measures.

Anyone requesting updates on the coronavirus, in the first instance, is urged to visit the Department of Health WA website or

What is social distancing?

Social distancing is one way to help slow the spread of viruses such as COVID-19.

Social distancing includes staying at home when you are unwell, avoiding large public gatherings, keeping a distance of 1.5 metres between you and other people whenever possible and minimising physical contact especially with people at higher risk of developing serious symptoms, such as older people and people with existing health conditions.

These social distancing precautions can help protect the people in our community who are most at risk.

Useful health resources