Coronavirus (COVID-19) update

City’s response to COVID-19

As at: Friday 27 March 2020

The City of Joondalup’s first priority is the health and safety of its community, customers and staff.

The City will continue to be guided by the Federal Government and Department of Health WA (DoH) in relation to appropriate responses relating to the COVID-19/Coronavirus issue.

The City are monitoring developments in relation to COVID-19 very closely, and proactively working on a range of matters that relate to business operations, the impact and how the City can continue to function.

What is the City doing to reduce risk?

The City has taken the following steps to manage the potential spread of COVID-19:

All non-essential events have been cancelled; this includes:

  • Joondalup Festival, Friday 3 April to Sunday 5 April 2020
  • Urban Couture, Monday 13 April to Sunday 10 May 2020
  • First two Sunday Serenades concerts, Sunday 25 May and Sunday 21 June
  • ANZAC Day Dawn Service, Saturday 25 April 2020
  • All Community workshops and events including the Live and Learn showcase, Communities in Focus workshops and Advanced Planning Workshops

Many City enquiries and payments can be made by phone or online, and everyone is encouraged to use these options wherever possible.

At this stage, the Administration building remains open.

City of Joondalup Leisure Centre – Craigie and Duncraig

Following the most recent government advice, City of Joondalup Leisure Centre – Craigie and Duncraig, will be closed from 12noon today (Monday March 23, 2020) until further notice.

All memberships have been put on an automatic suspension. No fees and no direct debits will be run during the period of the closure.

An email has been sent to all members to notify them of the closures and detailed FAQs are available on the Craigie Leisure Centre website.

Updates will also be provided on the City of Joondalup and Craigie Leisure Centre social media channels.

Anyone with questions about their membership should email.

Frequently Asked Questions


Given the advice from Premier Mark McGowan the City’s four libraries in Duncraig, Joondalup, Whitford and Woodvale have been closed from 12noon today (Monday 23 March 2020)

In addition, the City of Joondalup has suspended all Library programs and events. The Books on Wheels service is committed to continuing service to the City’s most vulnerable community members. Library members can access online eBooks, audiobooks, magazines and streaming services for free.

A newsletter has been sent to subscribing members to notify them of the closures and detailed FAQs are available on the Library’s website.

Frequently Asked Questions

Economic Development

The City will provide support to local businesses and information on stimulus packages being offered by the State and Federal Governments to support those affected by COVID-19.  The City’s Economic Development team are offering complimentary access to tailored business support and advice to help business prepare for disruptions.

Further resources and information for businesses relating to the COVID-19 has been provided below:

Support from State and Federal Government

  • WA State Government relief package
  • Small Business Development Corporation – Business assistance centre, call 133 140 or visit their website
  • Federal Government economic stimulus – find out if this applies to your business or speak with your accountant
  • Australian Tax Office are assisting business experiencing financial difficulty – find out if this applies to your business
  • Advice for export trade found here
  • Further information for Export Finance Australia members found here

Business Support

For further information contact the Economic Development team, call 9400 4253 or email.

Customer Service Centre

The City’s Customer Service Centre, located in the Administration Building at 90 Boas Avenue, Joondalup remains open during normal office hours of 8.30am – 4.30pm, Monday to Friday. The City’s priority is the health and safety of its community, customers and employees. In support of government guidelines advising social distancing, where possible, community members are encouraged to contact the City via email, or by calling 9400 4000 or using the online services available on the City’s website.

If a visit to the Customer Service Centre is necessary, please exercise social distancing practises. A sanitisation station and social distancing parameters have been put in place.

If you have recently returned from travel in the past 14 days, feel unwell, or have been in contact with a person with COVID-19, please do not enter the City’s facilities.

Community Facilities

The following community facilities will be closed from midnight Wednesday 25 March 2020 until further notice:

  • Admiral Park Clubrooms, Heathridge
  • Beaumaris Community Centre, Ocean Reef
  • Bramston Park Community Sporting Facility, Burns Beach
  • Calectasia Hall, Greenwood
  • Chichester Park Clubrooms, Woodvale
  • Connolly Community Centre
  • Currambine Community Centre
  • Dorchester Hall, Warwick
  • Duncraig Community Hall
  • Ellersdale Park Clubrooms, Warwick
  • Emerald Park Community Facility, Edgewater
  • Fleur Freame Pavilion, Padbury
  • Flinders Park Community Hall, Hillarys
  • Forrest Park Community Sporting Facility, Padbury
  • Gibson Park Community Centre, Padbury
  • Greenwood Scout Hall
  • Greenwood Warwick Community Care Centre
  • Guy Daniel Clubrooms, Heathridge
  • Heathridge Community Centre
  • Heathridge Park Clubrooms
  • Kingsley Memorial Clubrooms
  • MacNaughton Park Clubrooms, Kinross
  • Mildenhall, Duncraig
  • Padbury Hall
  • Penistone Park Community Sporting Facility, Greenwood
  • Percy Doyle Football and Teeball Clubrooms, Duncraig
  • Rob Baddock Community Hall, Kallaroo
  • Seacrest Sporting Facility, Sorrento
  • Sorrento Community Hall
  • Timberlane Park Hall, Woodvale
  • Warrandyte Park Clubrooms/Changerooms, Craigie
  • Warwick Community Hall
  • Whitfords Senior Citizens Centre, Hillary

User groups have been notified of these closures. Public toilets across the City will remain open.

Community Development

The City has cancelled upcoming community development events including the Live and Learn Showcase, Communities in Focus workshops and Advanced Care Planning Workshop.

Please note, the Community Transport program has been suspended until further notice.

Youth Services

Youth Services y-Lounge Website

Youth Services has suspended various services and events effective Monday 23 March – Monday 27 April 2020.

These include:

  • EDGE Youth Centre
  • Music EDGE
  • Freestyle EDGE
  • Dungeons and Dragons
  • Music Therapy
  • Anchors Youth Centre
  • My Life
  • Friday Night Drop-in
  • April School Holiday Program
  • Youth Truck
  • School visits
  • Attendance at community events
  • Attendance at Shepherds Bush, Mirror Park Skate Park, Beldon Park, Juniper Park and Kinross Skate Park
  • Defeat the Beat event

Skate Park Closure

Following direction from the State Emergency Coordinator, the City has closed the skate parks at Mirror Park in Ocean Reef and MacNaughton Park in Kinross, as well as the BMX and Pump and Jump Track at Shepherd’s Bush Park in Kingsley, effective immediately. This has been done to ensure compliance with social distancing requirements to help prevent the spread of COVID-19.

Waste collection

There have been no changes to waste collection in the City. Household waste will be collected as usual on your designated day.

Health and safety first

The City will take all appropriate action in assessment of public safety in line with its normal planning process.

All residents are encouraged to practise good hand and sneeze/cough hygiene and keeping your distance from others when you are sick. Residents should:

  • Wash their hands frequently with soap and water, before and after eating, and after going to the toilet.
  • Cover their cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser.
  • If unwell, avoid contact with others (stay more than 1.5 metres from people).

The City is working to ensure the safety of its community members and staff and has advised employees not to attend work if they have cold or flu symptoms, or fit any of the self-isolation criteria outlined by the DoH.

The Federal Government advises that social distancing measures are best introduced at the earliest stages of community transmission and the City encourages all residents to exercise personal responsibility for these precautionary measures.

Anyone requesting updates on the coronavirus, in the first instance, is urged to visit the Department of Health WA website.

What is social distancing?

Social distancing is one way to help slow the spread of viruses such as COVID-19.

Social distancing includes staying at home when you are unwell, avoiding large public gatherings, keeping a distance of 1.5 metres between you and other people whenever possible and minimising physical contact especially with people at higher risk of developing serious symptoms, such as older people and people with existing health conditions.

These social distancing precautions can help protect the people in our community who are most at risk.

Useful health resources

  • World Health Organisation website
  • Department of Health website
  • State Government Coronavirus webpage – this site contains the WA Government Pandemic Plan
  • COVID-19 (Coronavirus) Multilingual Resource Library website
  • Coronavirus information hotline – 1800 020 080
  • The Commonwealth Department of Health have a number of resources translated into different languages, should you need these resources visit their website.