Customer service feedback

The City strives to deliver better customer service and encourages you to provide feedback. Whether you have a request for action, a compliment or a complaint, the City would like to hear from you.

The City has a formal procedure for following up on customer feedback, requests for action, compliments and complaints. This includes responding to you within given timeframes, as stated in the Customer Service Charter, entering the information into the tracking system, keeping you informed of the progress and ensuring an outcome is reached.

In the Customer Service Charter, the City of Joondalup makes a commitment to giving the customer the best possible service.
The City welcomes your suggestions, enquiries and feedback on service, whether positive or negative.
What type of feedback are you providing? * Required
- Compliment
- Complaint (Dissatisfaction in the standard of service, actions or lack of action by the City)
- Comment
Would you like a response from the City? * Required
- Yes
- No
Your Details * Required
Title Given Name Surname
Postal Address
Street Address Address Line 2 Suburb State Postcode Country
Contact Phone
Email * Required
Please provide your feedback * Required
Supporting documents
Accepted file types: jpg, jpeg, png, webp, gif, pdf, Max. file size: 10 MB.
Maximum file size - 10 mega bytes.

Customer service feedback

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