2020 Valentine’s Concert – Frequently asked questions: event

Do I need to provide ID on the day of the event?

Residents/ratepayers and concession card holders must present valid identification to gain entry to the Venue, along with their tickets.

Accepted forms of identification includes:

  • Valid driver’s license that lists a City of Joondalup address; or
  • Valid photo identification and proof of residential status (e.g. bill or letter)
  • Current rates notice and valid photo identification.
  • Valid concession card with proof of residential status (e.g. bill or letter)

Accepted concession cards include seniors cards, pensioner concession card, student card, carer card, health care card and Department of Veteran’s Affairs cards.

Residents/ratepayers who have purchased tickets for non-residents must arrive with their guests in order to verify the purchase.

The City reserves the right to refuse entry to any patrons who cannot produce the appropriate identification to access the event.

How long is the show?

The show consists of two 50-minute sets with a 30-minute interval. Approximate finish time is 10.00pm.

Carpark opens at 4.30pm and Gates open at 5.00pm. 

Is there reserved seating?

No, seating is not reserved. Seating is available on a first come first served basis and patrons who sit in areas that are unsafe will be asked to relocate.

Accessible viewing is provided at the venue. The area is offered to patrons with a disability and a guest, on a first come first served basis.

Is the event accessible?

Yes, accessible parking will be available onsite in the golf club car park. Please note this is approximately 240 meters from the accessible seating area via a paved pathway. A valid ACROD pass must be displayed to access this parking.

An accessible shuttle bus service is also provided that includes a hydraulic wheelchair lift.

Please note the Valentine’s Concert is held on a golf fairway. Therefore, there are some sloped and uneven areas.

An accessible viewing area is provided at the venue. The area is offered to patrons with a disability and an accompanying guest with a companion card, on a first come first served basis.

A limited allocation of additional accessible parking bays will be available in the golf club car park for patrons who do not have an ACROD pass but may have difficulty walking. Patrons must call 9400 4921 to register for this parking and a permit will be posted out, registration for this parking closes on Wednesday 5 February. Once this allocation has been exhausted no additional bays can be made available and patrons will have to park in general event parking areas.

Will food and drink be available for purchase?

Picnics are welcome: however, no wine spikes are permitted on the greens. Patrons are permitted to bring their own alcohol to enjoy with a picnic however all alcohol must be consumed responsibly. Any Patron who appears to be adversely affected by alcohol and is behaving in an offensive manner may be removed from the Venue.

A range of food and beverage options will be available onsite. Details on food vendors will be available on the City’s website closer to the event date.

Can I take photos during the event?

No unauthorised audio, video or photographic recordings of the artists’ performance are permitted.

What are the transport options to the venue?

Onsite parking is limited, where possible customers are encouraged to car pool or utilise the free shuttle bus service from the Joondalup Train Station. An allocated drop-off/pick-up point will be available adjacent to the Joondalup Country Club, accessible from Spyglass Grove. Further details on transport options will be made available closer to the event date.

What items can I bring to the event?

Permitted items:

  • Cabin-sized esky or cooler bags (up to 26L in size) are permitted
  • Small backpacks and bags only
  • Picnic rugs
  • Low chairs (seat no more than 15cm from the ground) are permitted toward the front of the seating area
  • Higher chairs and prams (unless fully disassembled) are only permitted toward the rear of the seating area. Patrons with high seating will be asked to move by security if obstructing the view of others in low seating areas.

The following items are not permitted into the venue and will be confiscated:

  • Tables
  • Umbrellas
  • Wine spikes
  • Banana lounges
  • Tents and sun shelters
  • Animals (except for assistance animals)
  • Dangerous items (e.g. weapons, fireworks, laser pointers)
  • Professional audio and video recording devices

Are pass outs available?

Pass outs are available to access the Country Club only, patrons must see a member of staff to receive a pass out prior to exiting the venue.

What happens if the event is cancelled?

The Concert shall proceed “rain or shine” unless conditions become dangerous. Should the concert be cancelled, rescheduling is not guaranteed. In the event of a rescheduled performance, tickets will remain valid. If the event is cancelled all Patrons are eligible for a refund and details of the refund process will be communicated via Ticketbooth and the City’s website and social media platforms.