2021 Valentine’s Concert – event frequently asked questions

Do I need to provide ID on the day of the event?

Residents/ratepayers and concession card holders must present valid identification if requested by gate attendants, along with their tickets

Accepted forms of identification includes:

  • Valid driver’s license that lists a City of Joondalup address
  • Valid photo identification and proof of residential status (eg. bill or letter)
  • Current rates notice and valid photo identification
  • Valid concession card with proof of residential status (eg. bill or letter)

Accepted concession cards include seniors cards, pensioner concession card, student card, carer card, health care card and Department of Veteran’s Affairs cards.

How long is the show?

The show consists of two 45 minute sets with a 30 minute interval. Approximate finish time is 10.00pm.

Carpark opens at 4.30pm and gates open at 5.00pm.

Is there reserved seating?

No, seating is not reserved. Patrons are required to bring their own seating and high outdoor chairs are permitted across the entire venue and are recommended in 2021 to ensure physical distancing requirements can be maintained.

Picnic Blankets will not be permitted in the first half of the site to allow more access (but retain physical distancing) closer to the stage area.

Concert seating area is available on a first come first served basis, in order to maintain physical distancing requirements there will be maximum capacities set for each zone in the concert seating area, patrons will be required to move onto the following zones if capacities are reached as directed by ushers or security staff.

Patrons who sit in areas that are unsafe will be asked to relocate.

See the following question for accessible viewing area information.

Is the event accessible?

Yes, accessible parking will be available onsite in the golf club car park. Please note this is approximately 240 meters from the accessible seating area via a paved pathway. A valid ACROD pass must be displayed to access this parking.

An accessible shuttle bus service is also provided that includes a hydraulic wheelchair lift. Further information will be made available closer to the event date.

Please note the Valentine’s Concert is held on a golf fairway. Therefore, there are some sloped and uneven areas.

There is an accessible viewing area provided at the venue, this area is provided to patrons with a valid ACROD permit and one guest. Patrons who require seating in this area must register their interest when purchasing tickets, a permit will then be issued to gain access to this area.

The accessible viewing area has a maximum seating capacity to ensure the area remains clear for patrons to access amenities during the event.

If you do not have an ACROD pass but have difficulty walking please contact the City to discuss your needs on 9400 4921.

Will food and drink be available for purchase?

Patrons are welcome to bring a picnic however please note to ensure adequate space is available for physical distancing picnic blankets will not be permitted.

Patrons are permitted to bring their own alcohol to enjoy with a picnic however all alcohol must be consumed responsibly. Any Patron who appears to be adversely affected by alcohol and is behaving in an offensive manner may be removed from the Venue. Please note wine spikes are not permitted.

A range of food and beverage options will be available onsite. Details on food vendors will be available on the City’s website closer to the event date.

Can I take photos during the event?

No unauthorised audio, video or photographic recordings of the artists’ performance are permitted.

What are the transport options to the venue?

Onsite parking is limited, where possible customers are encouraged to car-pool or utilise the free shuttle bus service from the Joondalup Train Station. An allocated drop-off/pick-up point will be available adjacent to the Joondalup Country Club, accessible from Spyglass Grove. Further details on transport options will be made available closer to the event date.

What COVID safe measures are in place for the event?

The City will continue to monitor all relevant directions relating to COVID-19 and will follow the appropriate State Government advice.

A COVID Event Plan is in development for the event, a range of measures will be implemented to ensure a safe event experience for all. Further details will be provided on the City’s website and will be communicated to ticketholders prior to the event.

What happens if the event is cancelled?

The Concert shall proceed “rain or shine” unless conditions become dangerous. Should the concert be cancelled, rescheduling is not guaranteed. In the event of a rescheduled performance, tickets will remain valid. If the event is cancelled all Patrons are eligible for a refund and details of the refund process will be communicated via Ticketbooth and the City’s website and social media platforms.