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/ Protected: Building and planning customer service survey
Building and planning customer service survey
BUILDING AND PLANNING CUSTOMER SERVICE SURVEY
You are being contacted as you have recently received a decision on a building permit application you submitted to the City. We are keen to hear about your experiences both before, and throughout this process. Please take the time to complete this brief survey and tell us what we did well, and what we could do better. We do take feedback seriously, and where possible, will utilise your feedback to improve service to our customers. Where you are asked to rate the City's services, 1 star is the lowest rating available, and 10 stars is the highest. Thank you.
Please select the description that best fits you
*
Required
The owner
Building Company
Building surveyor
Draftsperson
Architect
Planning Consultant
In the last month which decision did you receive:
*
Required
Both a development (planning) application and a building permit decision
Development (planning) application decision only
Building permit decision only
PRE-LODGEMENT
Did you contact the City (by phone, email, or in person) prior to submitting your application to discuss any aspects of your proposal?
*
Required
Yes
No
Development (planning) pre-lodgement
How satisfied were you with the explanation of the processes involved and the actions required for your development (planning) application?
*
Required
0-Very dissatisfied; 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
How satisfied were you with the willingness of staff to understand your enquiry and proactively assist in addressing the enquiry or any other problems relating to your development (planning) application?
*
Required
0-Very dissatisfied; 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
How satisfied were you with the availability of staff when you needed them in relation to your development (planning) application?
*
Required
0-Very dissatisfied; 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
How satisfied were you with the time it took for the City to respond to your query in relation to your development (planning) application?
*
Required
0-Very dissatisfied; 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
How satisfied were you with the overall outcome of your enquiry in relation to your development (planning) application?
*
Required
0-Very dissatisfied; 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
Did you look at the City's website for information such as forms, checklists, fees and policies before lodging your development (planning) application?
*
Required
Yes
No
How easy was it to find the information on the website?
*
Required
0-Very difficult; 10-Very easy
10
9
8
7
6
5
4
3
2
1
How easy was it to understand this information?
*
Required
0-Very difficult; 10-Very easy
10
9
8
7
6
5
4
3
2
1
Building permit pre-lodgement
How satisfied were you with the explanation of the processes involved and the actions required for your building permit application?
*
Required
0-Very dissatisfied; 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
How satisfied were you with the willingness of staff to understand your enquiry and proactively assist in addressing the enquiry or any other problems relating to your building permit application?
*
Required
0-Very dissatisfied; 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
How satisfied were you with the availability of staff when you needed them in relation to your building permit application?
*
Required
0-Very dissatisfied; 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
How satisfied were you with the time it took for the City to respond to your query in relation to your building permit application?
*
Required
0-Very dissatisfied; 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
How satisfied were you with the overall outcome of your enquiry in relation to your building permit application?
*
Required
0-Very dissatisfied; 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
Did you look at the City's website for information such as forms, checklists, fees and policies before lodging your building permit application?
*
Required
Yes
No
How easy was it to find the information on the website?
*
Required
0-Very difficult; 10-Very easy
10
9
8
7
6
5
4
3
2
1
How easy was it to understand this information?
*
Required
0-Very difficult; 10-Very easy
10
9
8
7
6
5
4
3
2
1
Please provide any additional comments regarding the pre-lodgement process.
LODGEMENT
Development (planning) lodgement
How did you lodge your development (planning) application?
*
Required
By mail
In person
Online
Was your development (planning) application returned for any reason?
*
Required
Yes
No
How well did the City explain the reason(s) your development (planning) application was being returned?
*
Required
0-Very dissatisfied; 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
Following your development (planning) application being accepted for assessment, you should have received an acknowledgement letter or email. How satisfied were you with how this explained the application process and what you could expect?
*
Required
0-Very dissatisfied; 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
How satisfied were you with the explanation of the processes involved and actions required?
*
Required
0-Very Dissatisfied; 10-Very Satisfied
10
9
8
7
6
5
4
3
2
1
How satisfied were you with the willingness of staff to help with any enquiries or problems?
*
Required
0-Very Dissatisfied; 10-Very Satisfied
10
9
8
7
6
5
4
3
2
1
How satisfied were you with the availability of staff when you needed them?
*
Required
0-Very Dissatisfied; 10-Very Satisfied
10
9
8
7
6
5
4
3
2
1
Following your development (planning) application being accepted for assessment, you should have received an acknowledgement letter or email. How satisfied were you with how this explained the application process and what you could expect?
*
Required
0-Very dissatisfied; 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
How easy was it to lodge online?
*
Required
0-Very difficult; 10-Very easy
10
9
8
7
6
5
4
3
2
1
Was your development (planning) application returned for any reason ?
*
Required
Yes
No
How well did the City explain the reason(s) your development (planning) application was being returned?
*
Required
0-Very dissatisfied; 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
Following your development (planning) application being accepted for assessment, you should have received an acknowledgement email. How satisfied were you with how this explained the application process and what you could expect?
*
Required
0-Very dissatisfied; 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
Please provide any additional comments regarding the development (planning) application lodgement process.
Building permit lodgement
How did you lodge your building permit application?
*
Required
By mail
In person
Online
Was your building permit application returned for any reason?
*
Required
Yes
No
How well did the City explain the reason(s) your building permit application was being returned?
*
Required
0-Very dissatisfied; 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
Following your building permit application being accepted for assessment, you should have received an acknowledgement letter or email. How satisfied were you with how this explained the application process and what you could expect?
*
Required
0-Very dissatisfied; 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
How satisfied were you with the explanation of the processes involved and action required?
*
Required
0-Very dissatisfied; 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
How satisfied were you with the willingness of staff to help with any enquiries and problems?
*
Required
0-Very dissatisfied; 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
How satisfied were you with the availability of staff when you needed them?
*
Required
0-Very dissatisfied; 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
Following your building permit application being accepted for assessment, you should have received an acknowledgement letter or email. How satisfied were you with how this explained the application process and what you could expect?
*
Required
0-Very Dissatisfied; 10-Very Satisfied
10
9
8
7
6
5
4
3
2
1
How easy was it to lodge online?
*
Required
0-Very difficult; 10-Very easy
10
9
8
7
6
5
4
3
2
1
Was your building permit application returned for any reason ?
*
Required
Yes
No
How well did the City explain the reason(s) your building permit application was being returned?
*
Required
0-Very dissatisfied; 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
Following your building permit application being accepted for assessment, you should have received an acknowledgement email. How satisfied were you with how this explained the application process and what you could expect?
*
Required
0-Very dissatisfied; 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
Please provide any additional comments regarding the building permit application lodgement process.
ASSESSMENT
Did you liaise with the City during the assessment of your application?
*
Required
Yes - both building and development (planning) applications
Yes - development application only
Yes - building permit only
No
Development (planning) assessment
How satisfied were you with the information you received during the development (planning) assessment process?
*
Required
0-Very dissatisfied; 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
How satisfied were you with the willingness of staff to help with any enquiries or problems relating to the development (planning) assessment?
*
Required
0-Very dissatisfied, 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
How satisfied were you with the explanation of the processes involved and actions required relating to the development (planning) assessment process?
*
Required
0-Very dissatisfied, 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
How satisfied were you with the availability of the staff when you needed them in relation to the development (planning) assessment process?
*
Required
0-Very dissatisfied, 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
How clear and easy to understand was the decision letter you received and any information provided with it in regards to the development (planning) application?
*
Required
0-Very difficult, 10-Easy
10
9
8
7
6
5
4
3
2
1
Building permit assessment
How satisfied were you with the information you received during the building permit assessment process?
*
Required
0-Very dissatisfied, 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
How satisfied were you with the willingness of staff to help with any enquiries or problems relating to the building permit assessment?
*
Required
0-Very dissatisfied, 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
How satisfied were you with the explanation of the processes involved and actions required relating to the building permit assessment process?
*
Required
0-Very dissatisfied, 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
How satisfied were you with the availability of the staff when you needed them in relation to the building permit assessment process?
*
Required
0-Very dissatisfied, 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
How clear and easy to understand was the decision letter you received and any information provided with it in regards to the building permit application?
*
Required
0 - Very difficult; 10 - Very easy
10
9
8
7
6
5
4
3
2
1
Please provide any additional comments regarding the assessment process.
OVERALL
How satisfied were you with the time it took for the overall development (planning) process?
*
Required
0-Very dissatisfied, 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
How satisfied were you with the time it took for the overall building permit process?
*
Required
0-Very dissatisfied, 10-Very satisfied
10
9
8
7
6
5
4
3
2
1
Please provide any additional comments about your overall experience.
FOLLOW UP
Would you like someone from the City to call you to discuss the responses to this survey?
*
Required
Yes
No
What is the best number to call you on during business hours ?
*
Required
CAPTCHA
Related Online Services
Lodge a building, planning or environmental health application online
Search decisions on building and planning applications
Related Topics
online-service
Building Services - Building Permits
9400 4961
info@joondalup.wa.gov.au
Planning Services
9400 4100
info@joondalup.wa.gov.au