Community Facility Contact Tracing FAQ

Hirers must ensure they have read and understood the State Government’s declared State of Emergency and related directions as it relates to them (available at and the State Government’s COVID-19 Safety Guidelines (available at

What is required?

From Saturday 5 December 2020, the City of Joondalup and all hirers have been required to maintain and make available to the Department of Health on request, contact tracing registers for all patrons entering the City’s community facilities. This will include City staff, contractors and visitors of the City of Joondalup, and hirer’s including members, attendees, participants, volunteers and staff.

Contact tracing registration may occur using the ServiceWA app, SafeWA app or through alternative (manual) contact tracing registers.

This is mandatory for all community facilities (of which you hire from the City of Joondalup) and penalties will apply for anyone (individuals and organisations) not meeting the requirements.

What has the City of Joondalup done to prepare for the re-introduction of contact tracing?

The City of Joondalup has registered all of its community facilities on the SafeWA app. SafeWA posters have been placed in all facilities which provides the unique SafeWA QR code for that facility.

What are hirers responsibilities?

All hirers are responsible for ensuring their patrons associated with their activity or event (including members, participants, guests, volunteers and staff) either “check-in” via the ServiceWA app, SafeWA app or enter their details into an alternative contact tracing register.

What is an alternative contact tracing register?

This may be an electronic or paper-based method of registering attendee details.

The contact register must record the name, contact telephone number, venue, date and arrival time of patrons.

Further information and templates are available online.

What should hirers do with the alternative contact tracing register?

Hirers must keep the completed attendance register in accordance with privacy obligations, and for a sufficient period as to make it available on request by appropriate health officials or the City.

Hirers must provide notification to the City immediately if advised by government health advice or reasonable suspicion of a positive or suspected COVID-19 patient visiting a City Community Facility.

Hirers may be penalised for using contact details for purposes other than contact tracing, unless otherwise permitted by law.

Booking officer contact details:

  • Sport and recreation clubs and groups – 9400 4252
  • Annual and casual hirers – 9400 4268