Customer service feedback
The City strives to deliver better customer service and encourages you to provide feedback. Whether you have a request for action, a compliment or a complaint, the City would like to hear from you.
The City has a formal procedure for following up on customer feedback, requests for action, compliments and complaints. This includes responding to you within given timeframes, as stated in the Customer Service Charter, entering the information into the tracking system, keeping you informed of the progress and ensuring an outcome is reached.
If you would like to provide feedback about the service you have received, or a decision made by the City, you can contact the City below:
Online
Other options
- Complete a Customer Feedback Form at the City’s Customer Care Centre or any of the City’s leisure centres or libraries
- Contact the Customer Relations Advocate on 9400 4942.
- Write to the Customer Relations Advocate at:
City of Joondalup
PO Box 21
Joondalup WA 6919 - or email the City.