Customer service feedback

The City strives to deliver better customer service and encourages you to provide feedback. Whether you have a request for action, a compliment or a complaint, the City would like to hear from you.

The City has a formal procedure for following up on customer feedback, requests for action, compliments and complaints. This includes responding to you within given timeframes, as stated in the Customer Service Charter, entering the information into the tracking system, keeping you informed of the progress and ensuring an outcome is reached.

  • In the Customer Service Charter, the City of Joondalup makes a commitment to giving the customer the best possible service.
    The City welcomes your suggestions, enquiries and feedback on service, whether positive or negative.
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