EasyPark

EasyPark will soon be rolled out, making paid parking smarter, faster, and more flexible in the City of Joondalup. Registration for the EasyPark App is quick and easy via easypark.com.au or download via your App store.

• Pay for parking while sitting in your car – no need to walk to a machine.
• Avoid infringements by setting reminders in the app and managing your parking session directly from your phone.
• Need more time? Extend your parking using the app.
• Need less time? Stop your parking & only pay for the time you use.

How to use EasyPark

• Download from the App Store or Google Play Store.
• Register your details and vehicles.
• Once parked, open the App, confirm your location, choose the correct vehicle registration, and start your parking session!
• Extend your parking at any time from the app, up to the maximum parking time allowed.
• When returning to your car, open the App and end your session to ensure you only pay for the time you have used.

Frequently asked questions

When can I start paying with the EasyPark App?

Register now at easypark.com.au and be ready to go.

Where can I use EasyPark?

EasyPark can be used in all fee-payable parking areas within Joondalup City Centre, excluding the Reid Promenade Multistorey car park, as well as Ocean Reef Marina.

If the parking signage states ‘fee payable’ and/or to display a ticket you can use the EasyPark App instead of using the ticket machine.  The EasyPark App gives you a ‘virtual’ ticket rather than a physical ticket.

Can I still pay for parking with cash or card?

The City ticket machines will still be available to pay for parking.

Do I have to use the App?

No, drivers who want to use the ticket machines can do so. The EasyPark App is an additional convenience for drivers who want it.

Is there minimum time or payment amount when I use EasyPark?

No, there is no minimum payment or time with EasyPark. Start your parking session when you park, and end your parking session when you leave to only pay for the time you use.

Does parking cost more if I use the App?

EasyPark charges a service fee for users. This additional cost goes to the App provider, not the City.

Are there charges for EasyPark SMS reminders?

Yes, EasyPark charge for SMS reminders, you can opt out of this service at any time via the App.

In App push-notifications reminders are free of charge.

Who do I contact if I need assistance using the App?

Customer support is provided by EasyPark on 1300 734 070.

Do I still have to display a ticket when parking?

If you use a ticket machine you do need to display the parking ticket on your vehicle dash.

To report a ticket machine fault contact

• Email – info@joondalup.wa.gov.au
• Phone – 08 9400 4000

Please note, if a machine isn’t accepting credit card payments or the coin payment slot isn’t working, payment can be made using the EasyPark App.

How will City Field Officers know I’ve paid using EasyPark if I don’t get a ticket?

If you have registered your vehicle within the App, our Field Officers will be able to use the licence plate to confirm you have paid for parking.

Do I have to move my vehicle in on-street time-restricted bays once I’ve parked for the full allowed length of time?

(what do I do once I’ve parked for 2-hours in a 2-hour space?)

Yes, once you have parked for the maximum time allowed in a bay according to the signed restrictions, you must move your vehicle to a different section of road and not return to the same section of road within 2-hour.

I received a parking infringement, and I purchased parking through EasyPark, how do I appeal my infringement?

To submit an appeal, follow the instructions on the back of the infringement notice. Appeals must be submitted in writing and can be done so online, via post or in person at the City of Joondalup Administration building, 90 Boas Avenue, Joondalup.

Can I reserve parking through the App?

No, this function on the EasyPark App is not available in City of Joondalup.

Can I apply for a permit through the App?

No, this function on the EasyPark App is not currently available in the City of Joondalup.

How does EasyPark treat my personal data?

For further information about how EasyPark processes personal data, please see the EasyPark privacy policy.

What security measures has EasyPark implemented in order to protect personal data?

EasyPark has implemented an information security management system (ISMS) in accordance with ISO 27001. Furthermore, EasyPark has recruited a Head of Information and IT Security and established internal control as part of the ISMS.

For more information and to register your vehicle, visit easypark.com.au or call 1300 734 070 today.