Emerge Stronger – Digital Helpline

Helping you navigate access to online services

Many businesses, organisations and services that are normally accessed in person have changed the way they interact with you, their customer. The City of Joondalup understands some residents will be new to using technology, searching the internet and doing things online like shopping or communicating with family. To assist our residents, the City of Joondalup has established a team of people ready to help with your questions about how to get online.

What is the digital helpline?

If you are a novice and need general help, give the City a call or email for assistance. The Digital Helpline is manned between 9.00am – 5.00pm Monday to Friday. Call 9400 4183 or email.

City of Joondalup staff can help you with:

Signing up to Libraries

 Instant messaging

  • How to send a Text Message/SMS on Apple or Android phones
  • How to send and receive an email
  • How to use WhatsApp
  • How to use Messenger

Social Media

  • Facebook
  • Instagram
  • Snapchat

Face to Face Video links

  • FaceTime
  • Skype
  • Zoom
  • Getting setup for video calling NOTE: please call 9400 4183 for a booking.

Online Shopping

  • Woolworths
  • IGA priority shop

Register with specialist agencies

  • MyGov
  • Centrelink
  • Healthdirect

Online banking

The City can talk you through the general process and how to set this up with your financial institution.

  • Banking

Are you ready to connect?

  • Do you have an internet connection or Wifi?
  • Do you have a device, such as mobile phone, iPad, laptop, home computer?