Rates Transfer & Refund Fees

The City introduced the following fees in the 2018/19 year, due to a large increase in the number of requests to transfer or refund monies that had been paid incorrectly. Please made sure you use the correct Reference Number and check the amount when making your payment to ensure no additional fees are incurred to transfer monies.

If a payment is made incorrectly, the following fees apply:

  1. If a payment is made using an incorrect Reference Number, a $13.00 fee (including GST) will apply to transfer the payment to the correct account. Please note, proof of payment will be requested
  2. If payments are made in excess of the amount due and a refund is then required, a fee of $13.00 (including GST) will apply. Please note, proof of payment will be requested

Should you have any queries regarding these fees, please contact Rating Services on 9400 4574.