Music in the Park Ticketing Information
Frequently Asked Questions
Why are there limits on how many tickets I can register for?
Music in the Park has a limit of eight tickets per transaction. This in place to limit ticket scalpers. If you wish to register more than eight tickets, they can be processed across multiple transactions. All bookings will be reviewed for duplicate accounts, bots, or other means being used to circumvent the eight-ticket limit. Fraudulent ticket orders may be cancelled without notice.
I have a child, do they need a ticket?
Children aged two years and above require a ticket to gain entry into Music in the Park. Children aged two years and under are permitted to enter the concert without a ticket. Children under 16 years must be accompanied by an adult.
How will I receive my ticket/s?
E-tickets will be emailed to patrons in PDF format once the transaction has been processed via Ticketbooth. Please note tickets cannot be mailed to patrons.
How do I register for tickets if I do not have access to the internet, an email address and/or a smart phone?
Customers who require assistance can visit the City of Joondalup Customer Service Centre (90 Boas Avenue, Joondalup) during business hours to register for tickets.
Do I need to print my ticket/s, or can they be scanned on my smart phone?
Patrons can present their ticket/s in hard copy or on an electronic device to gain entry to the event. If the patron chooses to present tickets on an electronic device, they must consider the following:
- Turn the brightness up to high to ensure the scanners can pick up the barcode;
- Have the e-ticket open with the barcode clearly displayed for scanning by gate staff;
- Avoid using a device with a badly cracked screen.
What happens if I lose my ticket/s?
Customers are encouraged to check their email for the ticket confirmation (including junk/spam mailbox), then view or print their ticket/s from Ticketbooth. If the tickets cannot be located, customers can contact the City of Joondalup with the booking name, confirmation ID and any other supporting booking information. The support team will organise to have the ticket/s reissued.
What happens if I can no longer attend?
Customers are encouraged to contact the City if they can no longer attend, so the tickets can be reissued to other patrons. To do so, please email Cultural.Events@joondalup.wa.gov.au.
Can I register for tickets at the door?
It is recommended patrons reserve tickets prior to the concert. If you have not registered upon arrival, patrons will be required to register prior to entering.
What am I allowed to bring?
Patrons are permitted to BYO their own food and beverages. Items brought to the event may be inspected by security guards upon entry. Low and high outdoor chairs permitted in the allocated seating areas.
Am I allowed to bring a dog to the event?
Unfortunately no dogs (or other pets) are permitted at the City’s Cultural Events. Patrons are welcome to attend with an assistance animal and an Assistant Animal Relief Area will be available at the event.
How will the event be COVID Safe?
Patrons will be required to check in via the SafeWA Check In app, or manual contact register. Hand sanitiser will be available at the event and physical distancing is encouraged. Being COVID safe is a shared responsibility, ways you can help include the following:
- Download the SafeWA app prior to arriving at the venue for a quick and easy scan in on entry to the venue. The SafeWA app can be downloaded through the Apple App Store or the Google Play Store. If you don’t have a mobile phone, you will be able to register your details manually.
- Practice physical distancing and place chairs at least 1.5 meters away from other parties/groups.
- Listen out for COVID Safe information at the event and follow the directions of signage, COVID Marshals and event staff.
- Practice good personal hygiene by washing your hands when using facilities and the hand sanitiser provided throughout the site and covering coughs or sneezes with a tissue or your elbow.
- If you are experiencing COVID-19 symptoms, it is important that you do not attend the event.
The City will take direction from the State Government on any restrictions that may be in effect at the time.
What if I have a question that hasn’t been answered here?
If you have any further questions, please do not hesitate to contact the City.
Terms and Conditions
Music in the Park (“Event”) is presented by the City of Joondalup (ABN 64 245 472 416) of 90 Boas Avenue, Joondalup WA 6027 (“City”).
These Terms and Conditions apply to all tickets whether registered online from Ticketbooth or registered from the City’s Customer Service Centre and cover both registration and entry to the Venue. The City may vary these Terms and Conditions at any time. By registering for tickets after the Terms and Conditions have been varied, you agree to the variation.
Terms and Conditions of tickets registered from Ticketbooth are available on their website.
By registering for tickets, Patrons accept and agree to the following conditions:
- Ticket Registering
1.1. General public can access tickets from 9.00am Wednesday 1 December 2021 and must be aged 18 years and over to access tickets.
1.2. Customers who require assistance can visit the City of Joondalup Customer Service Centre during business hours to register tickets. The City’s Customer Service Centre is located at the Joondalup Administration Building, 90 Boas Avenue, Joondalup – Opening hours: 8.30am – 4.30pm Monday to Friday.
1.3. There is a limit of eight tickets per person per transaction.
1.4. Children aged two years and under are permitted to the event without a ticket but must be accompanied by an adult with a valid ticket. Children aged two years and over require a ticket.
1.5. The City can only assist with tickets registered through Ticketbooth or in person/over the phone through the City’s Customer Service Centre. Where tickets have been register through an alternative ticketing agency, all contact should be directed to that agency.
- Ticket Resales
2.1. Tickets should only be registered through Ticketbooth or the City’s Customer Service Centre. The City will not be held liable in the event an unofficial ticket is registered through an unauthorised ticketing outlet. The City has the right to refuse entry into the event and to cancel any tickets that have been re-issued or unofficially distributed at their discretion without notification.
2.3. If the tickets registered are passed on, the recipient is bound by Ticketbooth’s and the City’s Terms and Conditions.
- Ticket Confirmation
3.1. When registering your tickets, you are required to supply a working email address so an order confirmation and e-ticket for entry into the event can be emailed to you, following the completion of your transaction. If this email is not received, you should check your junk/spam folder or contact Ticketbooth.
3.2. Lost tickets can be re-issued by contacting Ticketbooth.
4.1. All persons attending the Event must comply with any Public Health Directions which have been published by the WA Government which apply to the Event, including requirements to show proof of vaccination.
4.2. Patrons who do not comply with the relevant Public Health Directions will not be able to attend the Event.
4.3. If a ticket holder tests positive to COVID-19 prior to the Event and is not able to attend the Event as a result of the positive test, that person will be entitled to request the tickets are void, by emailing Cultural.Events@joondalup.wa.gov.au with the booking reference.
- Acceptance of Terms and Conditions
5.1. By purchasing a ticket, you acknowledge and accept Ticketbooth’s and the City’s Terms and Conditions in your personal capacity, the capacity of any person in which tickets are intended for and on behalf of any accompanying minor.
Updated Wednesday 29 December 2021