Rates payment methods

For your convenience Rates Notices can be paid using any of the following payment methods:

Credit card

  • Phone 1300 764 144
  • Pay online – Mastercard and Visa only Credit card minimum payment is $5.00. A surcharge of 0.5% will apply to credit card payments


Contact your bank or financial institution to make this payment from your cheque,savings,debit,credit card or transaction account. More info: www.bpay.com.au. Please quote Biller Code 18143 and your Reference Number.

Direct debit

Pay your Rates account automatically from a nominated bank account. Please complete the direct debit online form or for further information call Rating Services on 9400 4574.

Mail (using the re-usable envelope)

Make cheques payable to City of Joondalup and insert the cheque and the payment slip in to the re-usable envelope provided. The top portion of the notice should be retained as your record. No receipt will be issued.

Australia Post

Payment can be made at any Australia Post office by presenting your rates notice intact (excludes credit cards).

Customer service centres

Payment can be made by cash, cheque, EFTPOS or credit card (minimum payment is $5.00; a surcharge of 0.5% will apply to credit card payments by Visa or Mastercard) at the City’s Customer Services Centres.

Please note payments at all Customer Service Centres close 30 minutes prior to close of business.

Location Opening Hours
Administration Centre Boas Avenue, Joondalup Monday – Friday, 9.30am – 5.00pm
Whitford Customer Service Centre 15 Banks Avenue, Hillarys-

This centre will close from Monday 2 September 2019
(the same building as the Whitford Library/Senior Citizens Centre)


Monday – Friday, 9.30am – 5.30pm

Saturday, 9.30am – 1.00pm

The City accepts no responsibility for correspondence not being received, being received late due to postal delays, or being illegible.