Valentine’s Concert Frequently Asked Questions

Ticket Information

How can I purchase tickets?

Online
Customers can purchase tickets via Ticketbooth.

Box Office
Customers who require assistance can visit the City of Joondalup Customer Service Centre during business hours to purchase tickets.

Address: City of Joondalup Administration building (90 Boas Avenue, Joondalup WA 6027).
Opening hours: 8.30am – 4.30pm Monday to Friday.

Third Party Resellers
The City of Joondalup does not guarantee the authenticity of tickets purchased from any third-party reseller (such as other ticketing agencies or individuals). No on-selling of tickets is permitted.

The City of Joondalup recommends that you purchase tickets directly through Ticketbooth’s website or in person at the City of Joondalup Administration Building.

Why are there limits on how many tickets I can purchase?
Valentine’s Concert has a limit of six tickets per day. This in place to limit ticket scalpers. If you wish to purchase more than six tickets, they can be processed across multiple days. All bookings will be reviewed for duplicate accounts, bots, or other means being used to circumvent the six-ticket limit. Fraudulent ticket orders may be cancelled without notice.

I am a City of Joondalup Resident/Rate Payer. Can I bring along friends that are not residents of the City?
Yes, residents can purchase up to six tickets per transaction and attend the concert with family and friends that are non-residents of the City. Non-residents that have accessed tickets from a resident must ensure they arrive together to ensure the resident can verify the purchase.

Will I be charged a booking fee or surcharge for using a credit card?
There is no booking fee or additional transaction fees or credit card surcharge when booking your ticket/s via the Ticketbooth website or in person.

I have a child, do they need a ticket?
Children aged 6 – 17 require a ticket to gain entry into the Valentine’s Concert and must attend with an accompanying adult. Children aged 5 and under are permitted to enter the concert without a ticket but must be accompanied by an adult.

How will I receive my ticket/s?
E-tickets will be emailed to patrons in PDF format once the sale has been processed via Ticketbooth. Please note tickets cannot be mailed to patrons.

How do I purchase tickets if I do not have access to the internet, an email address and/or a smart phone?
Customers who require assistance can visit the City of Joondalup Customer Service Centre (90 Boas Avenue, Joondalup) during business hours to purchase tickets.

Do I need to print my ticket/s, or can they be scanned on my smart phone?
Patrons can present their ticket/s in hard copy or on an electronic device to gain entry to the event. If the patron chooses to present tickets on an electronic device, they must consider the following:

  • Turn the brightness up to high to ensure the scanners can pick up the barcode;
  • Have the e-ticket open with the barcode clearly displayed for scanning by gate staff;
  • Avoid using a device with a badly cracked screen.

What happens if I lose my ticket/s?
Customers are encouraged to check their email for the ticket confirmation (including junk/spam mailbox), then view or print their ticket/s from Ticketbooth. If the tickets cannot be located, customers can contact the City of Joondalup with the booking name, confirmation ID and any other supporting booking information. The support team will organise to have the ticket/s reissued.

Do I need to provide ID to enter the event?
Residents/ratepayers and concession card holders must present valid identification if requested by staff, along with their ticket/s. Accepted forms of identification includes:

  • Valid driver’s license that lists a City of Joondalup address
  • Valid photo identification and proof of residential status (e.g. bill or letter)
  • Current rates notice and valid photo identification
  • Valid concession card with proof of residential status (e.g. bill or letter).

Accepted concession cards include seniors cards, pensioner concession card, student card, carer card, health care card and Department of Veteran’s Affairs cards.

Can I buy tickets at the door?
No, tickets will not be available to purchase at the door. All tickets must be purchased online or in person at the City of Joondalup Administration Building prior to the concert. Online ticket sales will be active until 8.00pm on 10 February 2022, unless sold out prior. The event is likely to sell out, so it is recommended that tickets are purchased far in advance.

Accessibility

Is the event accessible?
Yes, this event is accessible. There are accessibility measures in place for patrons who require mobility, hearing and vision considerations. This event will also be Auslan interpreted. Please note the Valentine’s Concert is held on a golf fairway. Therefore, there are some sloped and uneven areas.

Is there a specific accessible seating area?
Yes. There are two accessible seating areas available at the venue. Area one is reserved for patrons with a hearing/visual impairment. Access to this area is provided to the patron and one guest/carer. Patrons in this area will be located closer to the front of the stage and will be near the Auslan interpreter/vision screen. Area two is reserved for patrons with a mobility impairment. Access to this area is provided to patrons with a valid ACROD permit and one guest/carer. If you are not a valid ACROD permit holder but have difficulty walking, please contact the City to discuss your needs on 9400 4921. Patrons who require access to these areas must register their interest when purchasing tickets. A permit will then be issued to gain access to this reserved area. The accessible viewing areas have a maximum seating capacity to ensure the area remains clear for patrons to access amenities during the event.

Is there accessible parking?
Accessible parking will be available onsite in the golf club car park. Please note this is approximately 240 meters from the accessible seating area via a paved pathway. A valid ACROD permit must be displayed to access the accessible parking area.

Is there an accessible shuttle bus service?
Yes. An accessible shuttle bus service is provided that includes a hydraulic wheelchair lift. Further information will be made available closer to the event date.

Can I book a Companion Card complimentary ticket?
The City honours the Companion Card fair ticketing scheme. Ticket purchases made by a valid Companion Card holder are eligible to receive a second, complimentary ticket to the Concert for a carer or companion (subject to availability). To book a complimentary companion ticket, please email Cultural.Events@joondalup.wa.gov.au for more information.

Event Information

What time does the event start?
Gates open at 5.00pm. The concert commences at 7.30pm.

What is the running time?
Running time is approximately two hours, including intermission.

Where is the event held?
Valentine’s Concert is held at Joondalup Resort (Country Club Boulevard, Connolly WA 6027).

What are the transport options to the event?
Onsite parking is limited. Where possible, customers are encouraged to car-pool or utilise the free shuttle bus service. An allocated drop-off/pick-up point will be available adjacent to the Joondalup Country Club, accessible from Spyglass Grove. A shuttle bus service will be made available to transport patrons from the Joondalup City centre to the Concert site. Further details on transport options will be made available closer to the event date.

Is there reserved seating?
No, seating is not reserved. Patrons are encouraged to bring their own outdoor chairs. High and low back seating is permitted across the entire venue, with allocated areas for high and low back seating. Seating is recommended in 2022 to ensure physical distancing requirements can be maintained. Picnic Rugs will not be permitted for seating in order to maintain physical distancing requirements and allow adequate space between groups. Concert seating is available on a first-come-first-served basis. To maintain physical distancing requirements, there may be maximum capacities set for each zone in the concert seating area. Patrons may be required to relocate if capacities are reached and will be directed by ushers or security staff.
Patrons who sit in areas that are unsafe will be asked to relocate by event staff and/or security staff.

Will food and drink be available for purchase?
Patrons are welcome to bring their own food and beverages.Patrons are permitted to bring their own alcohol to enjoy with a picnic however, all alcohol must be consumed responsibly. Any Patron who appears to be adversely affected by alcohol and is behaving in an offensive manner may be removed from the Venue. Please note wine spikes are not permitted. Joondalup Resort will have an onsite bar to purchase alcohol. A range of food and non-alcoholic beverage options will be available onsite. Details on food vendors will be available on the City’s website closer to the event date.

Can I take photos during the event?
No unauthorised audio, video or photographic recordings of the artists’ performance are permitted.

What happens if the event is cancelled?
The Concert shall proceed “rain or shine”, unless conditions become dangerous. Should the concert be cancelled, rescheduling is not guaranteed. In the event of a rescheduled performance, tickets will remain valid. If the event is cancelled or rescheduled, all Patrons are eligible for a refund and details of the refund process will be communicated via Ticketbooth and the City’s website and social media platforms.

What am I allowed to bring?
Patrons are permitted to BYO their own food and beverages. Items brought to the event are to be in Cabin-sized esky or cooler bags (up to 26L in size) and small backpacks/bags only. Low and high outdoor chairs permitted in the allocated seating areas.

Is there anything I am not allowed to bring?
The following items are not permitted into the venue and will be confiscated:

  • Picnic Blankets (for seating)
  • Tables
  • Umbrellas
  • Wine spikes
  • Banana lounges
  • Tents and sun shelters
  • Animals (except for assistance animals)
  • Dangerous items (e.g. weapons, fireworks, laser pointers)
  • Professional audio and video recording devices

COVID Safe Event

How will the event be COVID Safe?
Patrons will be required to check in via the SafeWA Check In app, or manual contact register. Hand sanitiser will be available at the event and physical distancing is encouraged. Being COVID safe is a shared responsibility, ways you can help include the following:

  • Download the SafeWA app prior to arriving at the venue for a quick and easy scan in on entry to the venue. The SafeWA app can be downloaded through the Apple App Store or the Google Play Store. If you don’t have a mobile phone, you will be able to register your details manually.
  • Practice physical distancing and place chairs at least 1.5 meters away from other parties/groups.
  • Listen out for COVID Safe information at the event and follow the directions of signage, COVID Marshals and event staff.
  • Practice good personal hygiene by washing your hands when using facilities and the hand sanitiser provided throughout the site and covering coughs or sneezes with a tissue or your elbow.
  • If you are experiencing COVID-19 symptoms, it is important that you do not attend the event.

The City will take direction from the State and Federal Government on any restrictions that may be in effect at the time of the Valentine’s Concert.

What if I have a question that hasn’t been answered here?

If you have any further questions, please do not hesitate to contact the City.