Waste Collections during COVID-19 Frequently Asked Questions

Waste collection is considered an essential service and so will continue throughout the period of COVID-19. The City is working closely with service providers to ensure waste collections continue in a safe and efficient manner.

Maintaining good waste and recycling habits is critical to avoid disruptions to waste management systems.

 

Will my bins be collected as usual?

Waste services are continuing to operate as normal. Your general waste, recycling and green waste bin collection dates will not change. The bulk green waste verge collection schedule will continue as normal

Your dates and other general information about the City’s waste services can be found here.

 

Is it safe to touch my bin?

The City encourages you to place the bins out for collection as you normally do, whilst taking care to maintain good personal hygiene. Wash your hands before and after taking the bin out as washing your hands remains the best action against transferring the virus.

Bins are picked up using the automatic lift arms and are designed to minimise any human contact.

 

Are bins at City facilities, parks and other public places still being emptied?

Whilst the City has closed all hireable community facilities, the decision did not affect other outdoor venues such as parks, tennis courts, beaches etc.  Bins in parks, public places and City facilities are being emptied as normal at this stage.

Collections in parks and reserves will be handled by operators with the appropriate personal protective equipment.

If you see our operators in parks and reserves remember to maintain a safe social distance of at least 1.5 metres. A friendly wave is still welcome!

 

Will there be changes to the time my bin is emptied?

All collections are continuing as normal, collection services operate from 6.00am to 6.00pm, please ensure all bins are presented on the kerb by 6.00am on the day of collection.

 

Will there be weekly recycling and green waste collections as more people are staying at home ?

Fortnightly collections will continue as the added cost and limited availability of suitable collection vehicles prevent the change of fortnightly to weekly collections.

Conservative cost estimates indicate an increase in operating expenditure of up to $2 million per year to provide weekly recycling collections alone. This equates to approximately $167k additional cost for every month that Covid-19 restrictions continue.

The added cost comes at a time when the City is looking at every way possible to minimise the financial impact of Covid-19 to households. While convenient for some, it would not be prudent to implement additional collections at this time.

 

My recycling bin is full now I am at home. What can I do ?

The City would suggest if your recycling bin is full:

  • Request a free larger 360ltr recycling bin here if you have not already done so.
  • Keeping the required social distance from your neighbour, speak to them to see if they have room in their recycling bin for your extra items during this short period.
  • Flatten boxes and cartons to assist in gaining extra space in the bin.
  • Transport excess cardboard, paper, aluminium and glass to one of the local drop-off facilities still open at Tamala Park and Recycling Centre Balcatta.
  • Keep dry recyclables in a box in the garage until the next collection. Ensure only good clean recyclable items are placed in the bin.
  • Non-recyclable items make up about 15% of the average recycle bin.

 

I have been unwell and did not put my bin out for collection, what can I do?

Call the City’s waste contractor on 9350 7196 and request the bin to be emptied.

If you have been suffering from COVID19 symptoms, please double bag your waste tissues etc and place them in your general waste bin.

 

Are bulk green waste verge collections changing?

There are no changes to this service. The bulk green waste verge collection will continue as per schedule.

You can check your collection date here.

 

What can I put out for bulk green waste collection?

All greens waste must be place loose on the verge with no use of boxes, bags or containers.

Acceptable items are:

  • Garden prunings
  • Tree loppings (less than 1.5m in length)
  • Palm leaves
  • Tree limbs, branches, small logs (1.5m in length).Note: Branches more than 150mm in diameter must be cut into 300mm lengths.
  • Ensure your bulk green waste is not placed on your verge until 10 days prior to your collection date.
  • For further information click here.

Can I still drop off green waste?

Yes, the Wangara Greens Recycling Facility is still open on weekends and public holidays. Ensure you have your valid green waste tipping voucher with you when attending the site otherwise fees will apply.

Garden services and tree loppers will need to pay a tipping fee when using this facility.

 

Can I still get free mulch?

Yes, you can pick up your free mulch, using your mulch vouchers (found in your waste guide), from Wangara Greens Recycling Facility. Mulch can be collected in trailers or utes, which must be covered by tarpaulins and secured with rope.

Please ensure you have your valid mulch voucher with you when attending the site otherwise fees will apply.

Additional mulch can be purchased from the facility.

 

Can I still book a skip bin or lounge suite collection?

Yes, skips can still be booked on an on-request basis. Residents can request one 3 cubic metre skip OR lounge suite collection per financial year.

Due to increasing demand, additional weeklong skips have been added to the service, you can choose from a

  • Weekday skip which will remain on site for two nights and one day. Tuesday deliveries will be collected Thursday and Wednesday deliveries will be collected Friday.
  • Weekend skips remain on site for five nights and four days; Thursday deliveries will be collected Tuesday; Friday deliveries will be collected Wednesday.
  • Weeklong skips will be delivered on Monday and collected the following Monday.

To ensure you receive your bulk hard waste allocation in the 2019/20 financial year bookings must be made by Tuesday 30 June 2020 and services used by 31 July 2020. Services booked in July 2020 will come out of the 2020/21 bulk hard waste allowances.

An additional skip bin is available for a reduced rate.

You can book this service on the City’s website or calling 9449 3363.

 

Can I still get whitegoods collected?

Yes, the on demand whitegoods collection service is available. Residents can request one white good collection of up to 4 items.

All white goods must be out on the verge by 7.00am on the day of collection. The collection day coincides with waste collection days.

Please note the white goods must be picked up in one collection. Once a collection has been made from a property the quota for that financial year is used.

You can book a whitegoods collection on the City’s website or calling 9449 3363.

 

Can I still get a mattress collected?

Yes, the on demand mattress collection service is available. Residents can request one mattress collection of up to 6 items

All mattresses must be out on the verge by 7.00am on the day of collection. The collection day coincides with waste collection days.

Please note the mattress/es must be picked up in one collection. Once a collection has been made from the property the quota for that financial year is used.

You can book a mattress collection on the City’s website or  by calling 9449 3363.

 

Where can I recycle batteries now that the libraries are closed?

Batteries can be recycled at Bunnings Joondalup, Warwick Shopping Centre and the City’s Administration Building. Tamala Park is still accepting Household Hazardous Waste including batteries, paints, solvents, herbicides, pesticides and other household hazardous waste.

 

Is Tamala Park still open?

Whilst the Reuse Shop is closed until further notice, the rest of Tamala Park remains open and is accepting household hazardous waste, metal for recycling, cardboard, polystyrene and e-waste.

Tamala Park is unable to accept household goods for free through the drop off area (for example furniture, bric-a-brac, kitchenware, sporting goods, toys, etc).

Household goods may go over the weighbridge for a fee. If the items are in reasonable condition and you are unable to find a new home for them, rather than dispose of them, we suggest you hold on to them until such time they can be accepted or find an alternative method of disposal, for example payitforwardaustralia.net

For further information for Tamala see the Mindarie Regional Councils website here.

  

My bin is broken how can I get it fixed?

For damaged, lost or stolen bins visit the City’s website or call 9400 4255.

 

Where can I take Household Hazardous Waste?

Tamala Park is still currently receiving Household Hazardous Waste.

 

Where can I drop off unwanted clothing and textiles?

The City’s Charity partners have had to vary their services during this pandemic.

  • Anglicare
    • Stores are currently open but are not taking donations
    • Home Collections have been suspended
    • Charity bins are still being emptied
  • Salvo’s
    • Stores are closed
    • All collections have been suspended
  • Vinnies
    • Stores are closed
    • Home Collections have been suspended
    • Charity bins are still being emptied

At this stage the City is planning a Charity Drop off event in January 2021.

 

Where can I drop off e-waste?

Tamala Park is still currently receiving e-waste.

 

When does the container deposit scheme commence?

The launch of Western Australia’s container deposit scheme, Containers for Change has been deferred due to the unprecedented impact of COVID-19 and its expected disruption to refund points.

The State government will review the situation in August 2020 to determine whether the scheme’s new start date will be November 2020 or June 2021, the City will update the website as soon as more information is received.