Parking for people with disabilities

Disability or accessible parking is available throughout the City of Joondalup. If an easy access bay is not available, disability parking permit holders can park in a standard parking bay and still receive the concessions provided by the City.

Disability parking permits

The following permits are recognised by the City:

  • Western Australian disability parking permits, which consist of two separate parts – the Australian Disability Parking Permit and the ACROD Parking Program Card (both parts must be displayed).
  • Interstate and overseas permits.

The following conditions apply for a permit to be valid:

  • The permit must be current.
  • The expiry date and permit number must be clearly visible from outside the front of the vehicle.
  • The permit holder is present in the vehicle at the time of parking.

Fee-payable areas

  • Parking tickets must be purchased in paid parking areas.
  • Concession provides twice the time purchased (for instance one hour parking restriction allows two hours of parking).

Time restricted areas

Areas with a parking restriction of:

  • less than 30 minutes – Concession provides a maximum parking time of 30 minutes
  • between 30 and 60 minutes – Concession provides a maximum parking time of two hours
  • over one hour – Concession provides a maximum time that is double the amount of time shown on the sign.


Community transport program

The Community Transport Program can help people who do not drive and have difficulty using public transport by offering a door-to-door service to travel to selected shopping centres, Whitford Senior Citizens’ Club and Joondalup Library.

Shopping centres

Lakeside Joondalup Shopping City, Whitford City, Warwick Grove and Greenwood Village shopping centres.

Seniors clubs

Whitford Senior Citizens’ Club

Joondalup Library

A free monthly service to Joondalup Library running every fourth Saturday for library members who would be eligible to access the Community Transport Program. The visit allows you plenty of time to browse, select and borrow your library items.


Residents who meet the below criteria can apply to join the Community Transport Program:

  • Reside or are based in the City of Joondalup
  • Are disadvantaged in their access to regular public transport
  • Experience a lack of alternative transport options, for example due to frailty or disability
  • Can independently get on and off the vehicle or use the wheelchair hoist provided
  • Have the capacity to manage independently or with a personal carer once at the destination.

This service does not have an age restriction. If you are interested in this service, please contact the Community Transport Officer.


You will be advised during an interview with the Community Transport Officer which bus runs service your suburb, have seating availability and may be the most suitable for you.


A fee of $5.00 provides a door-to-door service to and from nominated shopping centres and seniors clubs. This fee is current as of 1 July 2022 and is reviewed at the start of each financial year by a minimal amount, in accordance with Council endorsed fees and charges.

Carers and support workers are welcome on the bus and travel free of charge when they accompany a person in their direct care.

Access and Inclusion Plan

The Disability Services Act 1993 (amended 2004) requires all Local Governments to develop and implement a Disability Access and Inclusion Plan (DAIP) or Access and Inclusion Plan (AIP) to ensure people with disabilities have equal access to:

  • Facilities
  • Events
  • Services
  • Customer service
  • Make complaints
  • Participate in consultation
  • Employment.

Access and Inclusion Plan 2021/22 – 2023/24

The new City of Joondalup Access and Inclusion Plan 2021/22 – 2023/24 was approved by Council in November 2021. This new AIP will aim to address physical accessibility and social inclusion for everyone visiting, working or living in the City of Joondalup.

The new AIP can be viewed below and is available in alternative formats upon request.

Easy Read (English) Access and Inclusion Plan

The City of Joondalup now has an Easy Read English version of the AIP available for residents and visitors of the City.

The Easy Read English AIP can be viewed below and is available in alternative formats upon request.


Parking for seniors and people with prams

The City recognises the need for safe passage and ease of mobility for seniors (people over 60) and people with young children within popular car parking facilities. To achieve this the City supplies dedicated parking bays at various City facilities.

Any parking bays for exclusive use of seniors or people with prams are clearly marked and signed to alert the public as to the status of the bays.

Seniors and people with prams parking signs
Seniors and people with prams parking signs

Community activities

Getting involved in the community is beneficial for your mind, body and overall wellbeing. Participating in a group or an event within your local area creates an important sense of connection. Some ways to get involved include:

Get on Board Program – Platform Tours

This program aims to assist seniors in gaining confidence in accessing public transport and enable independence by improving their ability to connect with services, activities, friends and family. Platform tours of local public transport services are hosted by the City, in partnership with the Public Transport Authority, and are available at various times throughout the year and include complimentary coffee/tea/refreshment at a local cafe.

The next series of Get on Board Platform Tours will be scheduled shortly. For more information please contact the City via email.

Community groups

There are a range of clubs, community and hobby groups throughout the City. To find out who they are and where they are located, visit the City’s Community Directory.

Joondalup Volunteer Resource Centre (JVRC)

The JVRC is located inside Whitford Library and specialises in connecting community members with their perfect volunteer role, by matching skills, interest and availability with vacant volunteer roles.

Meet-Your-Neighbour Project

Recently expanded to an all-year-round program, the Meet-Your-Neighbour Project aims to build a more connected, safer and inclusive community by encouraging residents to host small gatherings within their local neighbourhoods.

City events

The City offers a wide range of events all year round including the Joondalup Festival, Positive Ageing events, the Sunday Serenades concert series, art exhibitions, youth music events, markets and outdoor summer concerts. View the City’s events calendar for details.

Environmental events and activities

The City hosts a range of environmentally focused events and activities which include environmental tours on wildflowers, bird watching, the coast, Aboriginal heritage, Greater Gardens Workshops and more. View the City’s events calendar for details.

Community services

Community services for older adults

Home and Community Care (HACC)Basic support services to assist eligible residents who are frail, aged or have disabilities, to continue living at home. The WA Assessment Team provides information on HACC providers in the Joondalup area.Phone: 1300 785 415
My Aged CareInformation on aged accommodation and other support services.Phone: 1800 200 422
Joondalup Men’s Shed – Mini Mobile Men’s ShedMinor home repair jobs for Joondalup residents who are in genuine need.Phone: 9402 6161
Citizens Advice BureauLow-cost information, mediation and legal services. Joondalup Branch, Monday to Friday 9.00am – 3.00pm.Phone: 9301 2833 or email:
Seniors Card Centre and Seniors Telephone Information ServiceInformation regarding accommodation options, education, finance/business, health and lifestyle between 9.00am and 3.00pm, Monday to Friday.Phone: 1800 671 233
TelecrossProvides people who are elderly or housebound with a reassuring daily phone call to ensure that they are safe and well.Phone: 1300 885 698

National Relay Service

The National Relay Service (NRS) is a phone solution for people who are deaf or have a hearing or speech impairment.
Stay in touch through the NRS, an Australian Government initiative which is:

  • Confidential
  • Available 24 hours a day and is accessible via telephone and the internet
  • Operates Australia wide
  • Costs no more than a local call to connect to the NRS.

To access this service via telephone, call:

TTY/voice calls

133 677

Speak and Listen

1300 555 727

Documents in alternative formats

If the City has produced a document in a format that is not accessible to you, you can request it in an alternative format. Formats could include:

  • Braille
  • Word
  • Large print
  • Alternative languages.

If you would like a document in an alternative format please contact the City. Depending on the format requested,  there may be a wait period to have the document produced.

Changing places

What is a Changing Place?

In addition to a standard accessible toilet, Sorrento Beach has a Changing Place Facility. Changing Places are bathrooms that are secure, clean and specifically designed for people with disability who need space and assistance to manage their bathroom needs while out in the community. They include an adult sized, height adjustable change table, ceiling hoist, peninsular toilet, shower with seat, and space for two people to assist the person using the Changing Place.

This Changing Place contains the following equipment:

  • The hoist is a CHS K440/C450 Fixed motor ceiling hoist (200kg max)
  • The adult sized, height adjustable change table is a Nivano 200kg Change table with fold out guard


Slings (disposable or otherwise) are not provided in Changing Places. If you are unsure about your sling’s compatibility with the hoist provided please contact the supplier, manufacturer or prescribing therapist, or call the Independent Living Centres Advisory Service on 1300 885 886 for advice.

How do I access this Changing Place?

Changing Places will be locked using the Master Locksmith Association Key system. Using this system will help keep the Changing Places network secure, safe and reserved for people who need them, while still allowing people with disability 24/7 access.

To access a key please contact the Community Development Officer or visit the City in person at the Administration Centre.

Additional to the City’s Changing Place at Sorrento Beach, there is a Changing Place located on the ground floor food court at Lakeside Joondalup Shopping Centre.

Disability access beaches

Beach wheelchairs

The City of Joondalup has three beach wheelchairs provide access to the beach for children and adults with disability. The chairs are easily pushed over the sand to the water’s edge.

The wheelchairs are presently located at Mullaloo Beach, Sorrento Beach and Hillarys Boat Harbour Beach and are free to use, but require booking through Community Development on 9400 4226 or via email.

The City thanks Mullaloo Surf Life Saving Club and Sorrento Surf Life Saving Club for their valuable support for this important service.

Access matting

There are presently two locations within the City of Joondalup that feature access matting that allow anyone with difficulty navigating sand to reach the water:

  • Hillarys Beach, Hillarys Boat Harbour (managed by the Department of Transport).
  • Mullaloo Beach, Mullaloo (managed by the Mullaloo Surf Life Saving Club).

Accessible beach parking and toilets

There is ACROD parking and designated accessible toilets at the following beaches:

  • Iluka Foreshore
  • Ocean Reef Beach
  • Mullaloo Beach
  • Hillarys Beach Park
  • Pinnaroo Point
  • Hillarys Beach
  • Marmion Beach
  • Sorrento Beach

Changing places facility

The City also has installed an accredited Changing Places facility at Sorrento Beach which is accessible through the Master Locksmith Association Key system. Please visit the Changing Places article for more information.

Auslan interpreting services

The City can provide free Auslan interpreting services to anyone who requires it to conduct City business.

If you require the assistance of an Auslan interpreter, please contact the Community Development Officer.