Customer Care

The friendly team at the Customer Care Centre can provide you assistance with a wide variety of City services and information, including:

Customer Care Centre location and opening hours

For information about the location and opening hours click the button below:

Customer Care Centre

Customer Care Centre

The friendly team at the Customer Care Centre can provide assistance with a wide variety of City services and information, including:

Joondalup Library

About

Joondalup Library is one of the busiest public library in Western Australia. Joondalup Library opened its doors in 1997 as part of a civic and administration centre. Since then it has been proudly serving Joondalup’s community, providing access to meeting rooms, technology and a vast range of books, DVDs, CDs and other formats, just to name a few.

Reference collection

Located on the lower ground floor within the Joondalup Library, the Reference area houses a large collection suitable for students and researchers of all ages.

Local History collection

Joondalup Library houses the purpose-built Local History areas on the lower ground floor.

Facilities and services

Technology

Study

City of Joondalup – Administration Centre

The City’s Administration Centre is located at 90 Boas Avenue, Joondalup, next to the Civic Centre, Council Chambers and Joondalup Library.

Our Customer Care Team is the first point of contact for requests, enquiries and feedback and are based in the City’s Administration Building.

Please use the search function at the top of this page for further information about the City, our functions and services.

Sorrento Beach

Sorrento Beach offers excellent family swimming and turquoise water laps against pure white sand, making it an idyllic spot for a relaxing afternoon of beach fun.

Sorrento Beach is located directly south of the bustling Hillarys Boat Harbour, which is home to plenty of restaurants and cafes, as well as the Aquarium of Western Australia.

The Sorrento Surf Life Saving Club provides peace of mind with lifeguard patrols on weekends and public holidays, while midweek lifeguard patrols are provided by the City in conjunction with Surf Life Saving WA.

Removal of Beach Enclosure

The City of Joondalup in conjunction with the State Government installed a beach enclosure at Sorrento Beach in late 2016, however at its November 2020 meeting, Joondalup Council unanimously resolved to remove the Sorrento Beach enclosure due to the compromised integrity of the structure. Removal of the beach enclosure has been completed.

The City will investigate options for the provision of a replacement enclosure. This will enable the City to adequately investigate and plan appropriately to implement a new enclosure, aided by the lessons learnt from the Sorrento Beach enclosure.

Reid Promenade car park – CBD

The City’s multi-storey car park is centrally located in the Joondalup City Centre.

There are 538 regular bays (including six disability parking bays) and six motorcycle bays in the public area of the car park.

It also offers:

  • Safe and secure parking
  • Undercover parking
  • Ticketless parking – Licence Plate Recognition (LPR) technology is used
  • Electric vehicle charging stations, in the main public car park
  • Access to the main public car park between 6.00am – 8.00pm weekdays (except public holidays)
  • Different rates for different parking options, e.g. Early Bird and Monthly Fee Services
  • 28 Premium reserved bays (including one disability parking bay) in the private area of the car park with 24 hour access

 

Duncraig Library

About

Duncraig Library is a vibrant and welcoming community space enjoyed by people of all ages. The library opened in 1974 and as one of the top ten busiest Libraries in the state, it remains a favourite place for people to experience, learn and socialise.

In April 2019 a community artwork collaboration between students at Duncraig Primary School and WA artist Andrew Frazer was unveiled on the front wall. It celebrates the surrounding native flora and complements the flourishing community garden located in the library courtyard and surrounds. The garden is managed by Duncraig Edible Garden, a community driven project that promotes values of community, sustainability and sharing economies.

Come and experience the wonderful space and enjoy the broad range of programs, activities and events on offer; or just sit, relax and have some quiet time and a good read.

Facilities and services

Accessibility

  • Wheelchair access
  • Bike racks
  • Disabled/pram/seniors parking
  • Accessible public toilets
  • Hearing loop
  • After hours return chute
  • Books on Wheels Service
  • Evacuation Plan

Technology

Study

Artworks

Your Libraries act as venues to view some of the City’s current Public Art Collection such as paintings, photography, mosaics, murals and sculptures. Take a tour of the art collection on display in the Joondalup Library and Local History/Reference area or search the City’s register.

Joondalup Reception Centre

The Joondalup Reception Centre is a multipurpose community venue with a large function room, pre-function lobby and a gallery space available for hire. The Joondalup Reception Centre is the perfect venue for weddings, engagements, fundraisers, birthdays, and special occasions. The venue is also perfect for large meetings, workshops, networking and offers options for smaller breakaway spaces.

2024 Closure

The City of Joondalup administration building is undergoing construction from January 2024 – June 2024, which will affect the operations of the Joondalup Reception Centre. Unfortunately, the Centre will not be bookable during this time. Please contact the community venues bookings team for alternative options.

Capacity

Function Room: 300 square metres, 300 person capacity – with the potential to partition into two rooms.

Pre–Function Lobby: 100 square metres adjoining the function room – suitable space for registrations, pre-reception drinks, food service and tea and coffee stations.

The Gallery: 50 square metres – perfect place for pre drinks and canapes with access to outdoor space and gardens overlooking Central Park.

Parking: Ample free parking after 5pm on Fridays and weekends including accessible parking bays. Monday – Friday bookings. For further information about parking options, visit the City’s webpage.

Inclusions:

  • Round tables and chairs are included in the venue hire.
  • Two lecterns.
  • Commercial kitchen.
  • Bar kiosk.
  • Ice machine.
  • Air conditioning.

Please note: Wi-Fi and audio-visual equipment will need to be provided by the hirer.

Availability

Please contact the Community Facilities Booking Office to enquire about this venue. The City also offers a live calendar to view availability.

Amenities in proximity

Lakeside Shopping Centre, restaurants and cafes, hotel accommodation, CAT bus and other bus services, Joondalup Train Station, and City of Joondalup Library.

A copy of the Joondalup Reception Centre floorplan can be viewed below.

VIRTUAL TOUR OF JOONDALUP RECEPTION CENTRE

 

Burns Beach

A family favourite, Burns Beach is a sheltered swimming spot that sits within the wildlife-rich waters of Marmion Marine Park. Walk the coastal path, relax on the white-sand beach, barbecue in the grassed parks, or just sit atop the limestone cliffs and drink in a spectacular Indian Ocean sunset.

Look out for seabirds, dolphins, sea lions, rays and a huge diversity of other species from the lookout points. Interpretive signs along the way provide insights into the native flora, fauna and history of the area.

Dine ocean-side at the café, or try chasing some fish by throwing in a line from the groyne or northern end of the beach.

Iluka Beach Park

The City boasts 17km of stunning coastline, stretching north from Beach Road in Marmion, through to Burns Beach Road in Burns Beach. The beaches within the City have many facilities, which makes visiting them a pleasurable experience for residents and tourists of all ages.

Ocean Reef Beach

The City boasts 17km of stunning coastline, stretching north from Beach Rd in Marmion, through to Burns Beach Rd in Burns Beach. The beaches within the City have many facilities, which makes visiting them a pleasurable experience for residents and tourists of all ages.

Hillarys Dog Beach

Dog Beach Map

The Hillarys Dog Beach located in Hillarys is a stretch of coastline, dedicated all year round to the exercising of dogs.

Dogs may be exercised within the dog beach area off-lead, but must remain under effective control and supervision.

Dogs may also be exercised within the horse beach area immediately to the north of the dog beach under the following restrictions:

  • AM, Monday to Saturday – dogs must be on a lead at all times
  • PM, Monday to Saturday – dogs can be exercised off lead
  • Sunday – dogs can be exercised off lead all day.

Dogs may not enter the beach via the Whitford Nodes South Car Park beach access path or the northern Hillarys Marina groyne. However, they may be walked on-leash along the dual-use pathway to the designated dog beach area.

Hillarys Boat Harbour

Hillarys Boat Harbour is one of Western Australia’s top award- winning tourist attractions offering a wide appeal of day time and night life entertainment. It is home to AQWA – the Aquarium of WA, boasting the largest aquarium and underwater glass tunnel in Australia.

Hillarys is the perfect place for kids with beautifully groomed public parklands and a sheltered beach easily accessible by pram or wheelchair. Visitors can enjoy leisure and adventure activities such as boat cruises, seasonal whale watching, jet skiing, deep-sea fishing, diving, jet boarding and helicopter flights.

Hillarys is also the perfect place to relax with a great variety of bespoke art and souvenir shops, cocktail bars, fine-dining and family-friendly restaurants.

Sorrento Beach

Sorrento Beach offers excellent family swimming and turquoise water laps against pure white sand, making it an idyllic spot for a relaxing afternoon of beach fun. The City of Joondalup in conjunction with the State Government installed a beach enclosure at Sorrento Beach in late 2016.

Please Note: Due to the current condition of the beach enclosure and recent storm events the City is unable to guarantee that the enclosure will restrict the entry of marine life, possibly including sharks, into the swimming area. The City advises that, as with all other beaches, you swim at your own risk.

At its November 2020 meeting, Joondalup Council unanimously resolved to remove the Sorrento Beach enclosure due to the compromised integrity of the structure.

Removal of the existing structure is likely to commence on Monday 23 November 2020. Some sections of the beach will not be available for use by the public during this time.

The City will investigate options for the provision of a replacement enclosure. This will enable the City to adequately investigate and plan appropriately to implement a new enclosure, aided by the lessons learnt from the Sorrento Beach enclosure.

Sorrento Beach is located directly south of the bustling Hillarys Boat Harbour which is home to plenty of restaurants and cafes, as well as the Aquarium of Western Australia.

The Sorrento Surf Life Saving Club provides peace of mind with lifeguard patrols on weekends and public holidays, while midweek lifeguard patrols are provided by the City in conjunction with Surf Life Saving WA.

Duncraig Community Centre

Located next to Mildenhall in the Percy Doyle Reserve complex, this facility can be used for meetings, large birthday parties, fundraisers or functions.

VIRTUAL TOUR OF DUNCRAIG COMMUNITY CENTRE

 

Capacity

  • Main Hall: 243 square metres, 240 person capacity
  • Meeting Room: 24 square metres, 15 person capacity
  • Parking: 17 bays including 2 disabled bays.

Availability

Please contact the Community Facilities Booking Office to enquire about the availability of this facility.

Amenities in close proximity

Percy Doyle Reserve, Playground, Duncraig Leisure Centre, Mildenhall, Duncraig Early Learning Centre, Duncraig Public Library, Bus Services.

Greenwood Scout and Guide Hall

Located opposite the Greenwood Village Shopping Centre, the Greenwood Scout and Guide Hall provides a space to hold small meetings or functions.

Capacity

Main Hall: 108 square metres, 80 person capacity

Parking: 2 disabled bays

Availability

Please contact the Community Facilities Booking Office to enquire about the availability of this facility.

Amenities in close proximity

Greenwood Village Shopping Centre, The Greenwood Hotel, Greenwood Train Station and Bus Services

Fleur Freame Pavilion

Located on MacDonald Reserve, the Fleur Freame Pavilion has superb views over two lush ovals and surrounding shade trees.

VIRTUAL TOUR OF FLEUR FREAME PAVILION

 

Capacity

Main Hall: 255 person capacity

Lesser Hall: 159 person capacity

Meeting Room: 44 person capacity

Parking: 170 bays

Availability

Please contact the Community Facilities Booking Office to enquire about the availability of this facility.

Amenities in close proximity

MacDonald Park, Whitford City Shopping Centre, Padbury Primary School and Bus Services

Currambine Community Centre

Virtual Tour of Currambine Community Centre

Currambine Community Centre is a multi-purpose community facility with a large variety of rooms available for individual hire. The Currambine Community Centre is the perfect venue for weddings, engagements, fundraisers, birthdays and special occasions.

Capacity

Main Hall: 335 square metres, 335 person capacity

Activity Room One: 146 square metres, 146 person capacity

Activity Room Two: 50 square metres, exercise classes only

Meeting Room: 50 square metres, 50 person capacity

Playgroup Room: 45 square metres, 45 person capacity

Parking: 66 bays including two disabled bays

Availability

Please contact the Community Facilities Booking Office to enquire about the availability of this facility.

Amenities in close proximity

Currambine Central Shopping Centre, Dome Café, Restaurants, Petrol Station, Bus Services and Delamere Park (with playground, BBQ and shelter).


MacNaughton Park Skate Park

Kinross Skatepark will be undergoing remedial works while it is closed for Covid-19. The works will commence on Monday 25 May and take approximately three weeks to complete.

The skate park will re-open when the works have concluded or when Covid-19 restrictions are lifted.


Skate parks are a great place to meet your friends and get inspired by the tricks others are doing. Our Youth Mobile and Youth Outreach Workers head down there on a regular basis to catch up and see everyone. Over summer, competitions are held, with big prizes available.

Anchors Drop In

Visit Anchors Drop In to simply have some fun or obtain information and support on mental health, drugs and alcohol, family breakdown, accommodation and lots more.

Suitable for young people aged 11 – 18 years (depending on the program).

 

Whitford Library

About

Whitford Library was officially opened on 20 September 1980. It is located on the east side of Westfield Whitford City in the same complex as the Whitford Senior Citizens Centre. There is ample parking to within a short walk of the library. The Whitford Library provides many opportunities for community involvement in adult and children’s events throughout the year. A wide range of facilities and services are available.

Facilities and services

Accessibility

  • Wheelchair access
  • Bike racks
  • Disabled/pram/seniors parking
  • Hearing loop
  • Accessible public toilets
  • After hours return chute
  • Books on Wheels Service
  • Evacuation Plan

Technology

Study

Artworks

Creation of Sioux Tempestt’s mural at the Whitford Library

The Whitford Library’s foyer and external entrance walls have been transformed by Perth artist Sioux Tempestt.

Inspired by the stories of local residents, the intent of the imagery and colour palette is to highlight the uniqueness and beauty of Joondalup and its diverse community, in particular the coastal areas around Hillarys, and their influence on the lives of residents past and present. Sioux also incorporated photographs from the City’s Local History collection in the design.

Your Libraries act as venues to view some of the City’s current Public Art Collection such as paintings, photography, mosaics, murals and sculptures. Take a tour of the art collection on display in the Joondalup Library and Local History/Reference area or search the City’s register.

Mullaloo Beach

Mullaloo Beach is a popular swimming beach, ideal for children of all ages, Take a dip in the refreshing waters of the Indian Ocean or laze on the soft white sand. Enjoy a stroll, run or a bike ride on the beach paths that connect Mullaloo to neighbouring beaches along the coast.

Children will enjoy playing in the superb playground facilities and parklands overlooking the beach. Bring along a picnic lunch and settle down under the shady trees for the afternoon or indulge in a feast of fish and chips whilst admiring the stunning Western Australian sunset.

The Mullaloo Surf Life Saving Club provides peace of mind with lifeguard patrols on weekends and public holidays, while midweek lifeguard patrols are provided by the City in conjunction with Surf Life Saving WA.

Marmion Beach

The City boasts 17km of stunning coastline, stretching north from Beach Rd in Marmion, through to Burns Beach Rd in Burns Beach. The beaches within the City have many facilities, which makes visiting them a pleasurable experience for residents and tourists of all ages.

Currambine Youth Space

Visit the Currambine Youth Space to simply have some fun or obtain information and support on mental health, drugs and alcohol, family breakdown, accommodation and lots more.

Woodvale Library

About

Woodvale is a light and spacious, purpose-built library that opened on 13 November 1991. It is a short walk from the Woodvale Shopping Centre, Woodvale RSL and Woodvale Community Care Centre. Young visitors can enjoy the dedicated fantasy children’s area, complete with Dewey the Gargoyle and Archibald the Dragon. Woodvale is open plan in design, yet contains dedicated zones to showcase the library resources and comfortable seating, study and internet areas.

Facilities and services

Accessibility

  • Wheelchair access
  • Bike racks
  • Disabled/pram/seniors parking
  • Hearing loop
  • Accessible public toilets
  • After hours return chute
  • Books on Wheels Service
  • Evacuation plan

Technology

Study

Artworks

Your Libraries act as venues to view some of the City’s current Public Art Collection such as paintings, photography, mosaics, murals and sculptures. Take a tour of the art collection on display in the Joondalup Library and Local History/Reference area or search the City’s register.

Craigie Leisure Centre

Focusing on high quality customer service and programs the City’s leisure facilities have something for everyone. Visit today and get in to shape at your local leisure facility.