Frequently Asked Questions for lodging a building, planning or environmental health application online

What applications am I able to lodge?

Once you become a registered user within the City of Joondalup you can lodge:

Building Applications:

If you would like to lodge a Building Application please contact the City’s Building Administration team on 9400 4961.

  • Building permit application – certified (BA1)
  • Building permit application – uncertified (BA2)
  • Demolition permit application – BA5
  • Occupancy permit application – BA9
  • Occupancy permit strata application – BA11
  • Building approval certificate application – BA13
  • Building approval certificate strata application – BA15

Planning Applications:

  • Development application
  • Deemed-to-comply Checks
  • Subdivision clearance application
  • Strata application (Form 15A and 15C)
  • Section 40 Certificate (liquor licence)

Health Applications:

  • Food business registration
  • Skin penetration/hairdresser application
  • Trader’s permit application
  • Street market application
  • Food business registration cancellation
  • Public building event application
  • Section 39 Certificate (liquor licence)

I have changed my email address, can I update my registration details?

Yes, you can update your registration details by contacting the City via email with the information you wish to change.

How do I cancel my registration?

Please provide all registration details by contacting the City via email with the information you wish to cancel.

Does the person/company who registers to use e-applications also need to be the applicant?

No. However some correspondence will be sent to the registered users email address once you have submitted your application. This includes receipt of the application being submitted and notification where an incomplete application has not been accepted for processing.

Once an application has been accepted for processing, all correspondence relating to the application (including the invoice) will be sent to the applicants email address.

I have forgotten my password?

If you have forgotten your password or user ID then the e-application login screen will assist you to reset your password.

What should I write in the Customer Reference field?

The Customer Reference field is for your reference only and is for you to identify your application under “My Applications”. Should the application be accepted by the City for processing, a City reference will also be assigned.

How do I know what information I am required to submit for my application?

Depending on what type of application you are submitting to the City, you will find all the information required on the City’s website:

Building Applications:

Planning Applications:

Health Applications:

I have a document to submit, but it is not in an accepted format – what should I do?

Formats accepted by the City are documents in PDF, JPG or GIF format. A document will need to be converted if it is not in one of these formats.

Can I save a partially complete application and submit it at a later date?

Yes. Information that is entered for an application is automatically saved. Incomplete applications are able to accessed under “My Applications”.

I have submitted an application, where can I review and print what was submitted?

Once you are logged in, you are able to review all of your applications on the “My Applications” page. To view details of what you have submitted, please select “Report” next to the relevant application.

How do I know if my application has been reviewed by the City or if further information is required?

Once you are logged in, you are able to review all of your applications on the “My Applications” page. If an application has been reviewed by the City and there was more information required, your application will appear in the “Incomplete Applications” box. If an application has been reviewed and was accepted, your application will appear in the “Accepted Applications” box.

If your application is returned, an email will also be sent to the registered user advising of why the application was returned.

If your application is accepted, an email will be sent to the applicant identified in the application.

I have lodged an application but it now appears in the Incomplete Application box. Why?

If your application has moved to the “Incomplete Applications” box, it means that the application has been reviewed by the City, but it was found that required information was missing. An email would have been sent to the registered users letting you know what additional information is needed. The application is able to be modified to include this information and resubmitted with the City.

After my application has been submitted, how long before I receive the email providing the invoice and payment method?

You should receive an email within one to two working days of the application being submitted. If you have not received notification, you can check the progress of the application on the “My Applications” page. An accepted application will appear in the “Accepted Applications” box and if more information was needed, your application would appear in the “Incomplete Applications” box.

How long do I have to pay the invoice?

For Building Applications and Development Applications your application will not commence processing until all statutory fees have been paid in full. Upon receiving your invoice you have five business days to pay the invoice. If the invoice is not paid within the timeframe your application may be cancelled and will need to be resubmitted with the City.

Which email address will you send the invoice to?

Should your application be accepted, an email will be sent to the applicant acknowledging receipt of the application with an attached invoice. This email will be sent to the applicant identified on the application form, and may not be the registered users email.

How do I track the progress of my application?

Once your application has been accepted, it will appear in the “Accepted Applications” box. If you select the “track” link, you will be directed to a new page where you can view the progress of your application. Select the relevant “track” tab or the “show all” tab, and you can see each event as the application is progressed. If the “track” tab does not appear, check to ensure that you are still logged in.

Building Application FAQ’s

Why is there a difference between terminology? For example, the following words are used in the Stage Decision for different years – report and works complete, application approved, building permit issued.

Due to changes in different computer programs used over time and with the introduction of the Building Act 2011, there has been the requirement for the terminology used to be changed.

What is the difference between a Permit and a Licence?

There is no difference between a permit and a licence. Different terms are used due to the introduction of the Building Act 2011.

Where do I find more information on a building application for my property?

To obtain further information on a building application, please contact the City on 9400 4961.

Land owners can also submit a request to obtain copies of building plans.

Alternatively complete a Freedom of Information request.

I have a planning application however I can’t find the building application?

Please send your request via email.

What happens if I have a structure on my property that does not show up on this online service.

Please send your request via email.

Planning Applications FAQ’s

Where can I find more information on a planning application?

To obtain further information on a planning application, please contact the City on 9400 4100. To view or obtain a copy of a planning application a Freedom of Information request is required to be lodged with the City. If you are an applicant and have not received a copy of a recent decision, please send your request via email.

I have a building licence/permit for a structure, but do not have a determined planning application?

Most forms of development in the City require planning approval. Some exemptions to this requirement are set out in the City’s Local Planning Scheme No.3 and previous planning schemes, the most notable of these being a Single House development that complies with all relevant requirements (such as the Residential Design Codes).

Depending on the time in which the structure was built there also may not have been the requirement for a planning application to be lodged. Refer to what requires planning approval for current developments that will need approval.

There are multiple entries for a property address?

If your property has been subdivided, multiple property addresses may be displayed. If a decision was issued prior to the subdivision of a property, details of this application could also be displayed on one of the past properties. In some cases, such as with commercial properties, different property addresses are created for tenancies or shop numbers.

A building/planning application is not displaying, or the information displayed appears incorrect?

Only determined applications are displayed in any search result. If you believe that there may be an issue with the information displayed contact the City via email.

How can I tell if a structure on my property has been constructed in accordance with the approvals, including any conditions that may have been imposed?

To determine if a structure has been constructed in accordance with a planning approval (plans and conditions) you will need to obtain a copy of the planning approval. Copies of planning approvals can be obtained by lodging a Freedom of Information request. Land owners can also submit a request to obtain copies of building plans. Fees may be applicable.

Food Business FAQ’s

Why is the food business I’m searching for not displaying?

Only currently registered food businesses are displayed in any search result. If a food business is not being shown, it may not be registered with the City. If you know the food business is operating, please contact the City on 9400 4933. Also double check the spelling or accuracy of the information you have used to search.

I know an inspection was carried out at my food business recently. Why is this date not shown?

Once a new inspection has been completed, it will usually take up to 10 working days for the information to be entered into the City’s system.

Am I able to see the results of the last inspection?

No. Only the date of the most recent inspection is provided. If you require a copy of an inspection report, please contact the City on 9400 4933. If you are not the business owner, a Freedom of Information request would need to be lodged.

I’ve searched for a food business in the search field, but not all of the information is displaying.

After searching for a food business in the application search, make sure that you click the blue hyperlink to display all of the information.

I’ve searched for a registered food business, but I don’t think the information is correct?

If you believe there may be an issue with the information displayed, you may contact the City on 9400 4000.

What does the risk classification of a food business mean?

The risk classification of a food business is a classification given to every food business based on certain criteria including the types of food being prepared and who they are prepared for. The risk classification in no way reflects the status of the food business in terms of food safety.

Development (planning) application – application process

On 18 December 2020, the Planning Regulation Amendment Regulations 2020 were gazetted by the Western Australian Planning Commission (WAPC). These amendments introduce various improvements to local planning processes and the first stage of these changes became operational on 15 February 2021. In the context of development applications, the amendments generally relate to the following:

  • Exemption of small residential developments (such as some patios, water tanks, cubby houses etc),
  • The introduction of a ‘deemed-to-comply’ check process so a preliminary assessment can be undertaken by the local government to determine if planning approval is required for single houses, as well as
  • Removing the need for planning approval for certain change of use applications.

The Regulation amendments will mean some of the City’s processes will change, so people who frequently do business with the City’s Planning Services may find the assessment process different to normal practice. This includes (but not limited to) requiring all of the necessary information up-front as part of the application and the City only sending one ‘request for information’ for non-complex applications to address any issues identified during the assessment.

In addition, some of the City’s policies and information sheets will be superseded by the changes introduced by WAPC. The City is currently in the process of updating the City’s documents, but in the meantime, if any inconsistency exists between the Regulations and City’s information, the Regulations will prevail.

As a result, certain development which currently requires planning approval may be exempt from 15 February 2021. For further information on the specific exemptions under the Amendment Regulations, please visit the Department of Planning, Lands and Heritage website or contact the City’s Planning Services on 9400 4100.

Lodgement

Once an application has been lodged with the City it will be checked to ensure all necessary information has been provided. If any further information is required prior to the City accepting the application, the applicant will be notified of the required information.

If your application is considered complete and is accepted, further plans and/or information may need to be requested following a detailed planning assessment prior to the City being able to determine the application.

Acknowledgement of application

If the development (planning) application has been lodged online, or no payment was made at the time of lodgement, an invoice will be emailed to the applicant providing details for payment. The processing of the application will commence once fees have been paid in full.

Following payment of your application fee, an email or letter acknowledging receipt of the application will be sent.

Assessment of application, site visit and consultation

Once an application has been acknowledged, an Urban Planner will assess the application taking into consideration the relevant planning requirements. This includes the City’s Local Planning Scheme No. 3 (LPS3), the R-Codes (for residential development), and any relevant structure plans and local planning policies.

It is common for City officers to visit a property during the assessment process. This is to assist in determining the potential impact a proposal may have on the street or adjoining property. Should an inspection be required the City may contact the landowner to arrange a suitable time.

As part of the assessment of an application, the City may need to advertise the application for public comment.

The applicant will be contacted directly if further information or amendments are required after an assessment is undertaken.

Decision on application

Following the application being assessed and resolution of any issues, the decision on the application will be issued. The decision letter and plans will be sent to the applicant.

Most applications are able to be determined by City officers under delegated authority. This generally includes residential applications and minor commercial development. Some applications may need to be referred to Council or the State Government for determination. After a full assessment has been completed the City will notify the applicant if an application requires determination by Council or the State Government.

Timeframe

The City endeavours to process all applications in a timely manner. Depending on the complexity of your application, and if additional information is required during the assessment, the timeframe to process an application will vary.

The City statutory timeframes for the processing of development (planning) applications are:

  • 60 days to determine applications where no consultation is required
  • 90 days if any consultation is required.

These timeframes may be extended in agreement with the applicant.

If a development (planning) application has been lodged online, the progress of the application can be tracked through the City’s eApplication service.

If any application has been lodged in person or via post, please contact the City’s Planning Services for updates. It is recommended that applicants wait four weeks before contacting the City for an update to allow time for your application to be progressed.

To assist the City in processing applications as quickly as possible, it is necessary to ensure all relevant information is provided at the time of lodgement, and additional information required through the assessment is provided promptly.

Change of address form

Please complete this online form to notify the City of Joondalup of changes to your mailing address.

If your change of address applies to your City of Joondalup Leisure Centres membership, please contact the Leisure Centres.

Change of address detail