Customer Care

The friendly team at the Customer Care Centre can provide you assistance with a wide variety of City services and information, including:

Customer Care Centre location and opening hours

For information about the location and opening hours click the button below:

Customer Care Centre

Property Management Framework

The City’s Property Management Framework helps to strategically guide the assessment of suitable uses and occupation arrangements on City owned or managed land / buildings.

It does this by classifying City properties in a way that supports their most appropriate use and outlines the standard requirements for entering into a tenure arrangement (e.g. lease, licence or management agreement) with the City.

The Framework has been in place since 2012 and was recently reviewed in November 2022. Details on the new Framework, including FAQs and a copy of the document are able to be downloaded below.

For any enquiries on new or existing tenure arrangements, please call the City’s Property Management Team on 9400 4362 or email info@joondalup.wa.gov.au.

Should you wish to apply for a new tenancy arrangement, please download and complete the Tenancy Request – Application Package and email to info@joondalup.wa.gov.au.

It is strongly advised that you contact the City’s Property Management Team to discuss your application before submitting to the City for assessment.

Sorrento Beach

Sorrento Beach offers excellent family swimming and turquoise water laps against pure white sand, making it an idyllic spot for a relaxing afternoon of beach fun.

Sorrento Beach is located directly south of the bustling Hillarys Boat Harbour, which is home to plenty of restaurants and cafes, as well as the Aquarium of Western Australia.

The Sorrento Surf Life Saving Club provides peace of mind with lifeguard patrols on weekends and public holidays, while midweek lifeguard patrols are provided by the City in conjunction with Surf Life Saving WA.

Removal of Beach Enclosure

The City of Joondalup in conjunction with the State Government installed a beach enclosure at Sorrento Beach in late 2016, however at its November 2020 meeting, Joondalup Council unanimously resolved to remove the Sorrento Beach enclosure due to the compromised integrity of the structure. Removal of the beach enclosure has been completed.

The City will investigate options for the provision of a replacement enclosure. This will enable the City to adequately investigate and plan appropriately to implement a new enclosure, aided by the lessons learnt from the Sorrento Beach enclosure.

Basketball Courts

The City has many free to use basketball hoops. The locations below are available for individuals to utilise free of charge and do not require bookings for casual use. Basketball courts available for hire are below the table.

Park Name Street address, Suburb  
Barridale Park Barridale Drive, Kingsley
Caledonia Park Caledonia Avenue, Currambine
Christchurch Park Christchurch Terrace, Currambine
Emerald Park Emerald Way, Edgewater
Hawker Park Hawker Avenue, Warwick
Heathridge Park Sail Terrace, Heathridge (outdoor only, indoor court available for hire)
Juniper Park Juniper Way, Duncraig
MacDonald Park North MacDonald Avenue, Padbury
MacNaughton Park MacNaughton Crescent, Kinross
Melene Park Melene Road, Duncraig
Newcombe Park Newcombe Way, Padbury
Penistone Park West Penistone Street, Greenwood
Timberlane Park Althaea Way, Woodvale
Windermere Park Candlewood Boulevard, Joondalup

 

Please report any maintenance issues as soon as possible via the Report Damage online service or by calling 9400 4255.

Indoor Basketball Courts for Hire

Outdoor Basketball Courts for Hire

If you wish to make a booking for one of these courts, please use the ONLINE FACILITY BOOKINGS SYSTEM

Community Facilities – COVID-19 Resources

The City will manage the community facilities based on the latest advice from the State Government and Department of Health WA. Below is a list of the maximum capacity for each facility and various resources related to the hire and use of City managed community facilities, including COVID-19 safety plans for each facility.

Facility Booking Space Maximum Capacity (4m2) Maximum Capacity (2m2) Maximum Capacity COVID-19 Safety Plan (including COVID-19 Safety Plan Certificate) Contact Tracing QR
Admiral Park Community Sporting Facility Main Hall 24 49 96 COVID Safety Plan Admiral Park
Beaumaris Community Centre Main Hall 60 120 240 COVID Safety Plan Beaumaris Community Centre
Meeting Room 2 11 22 44 COVID Safety Plan Beaumaris Community Centre
Bramston Park Community Sporting Facility Main Hall 32 65 136 COVID Safety Plan Bramston Park Community   Sporting Facility
Calectasia Hall Main Hall 20 20 20 COVID Safety Plan Calectasia Hall
Chichester Park Community Sporting Facility Meeting Room 8 16 29 COVID Safety Plan Chichester Park Community   Sporting Facility
Connolly Community Centre Main Hall 38 77 153 COVID Safety Plan Connolly   Community Centre
Meeting Room 6 12 25 COVID Safety Plan Connolly   Community Centre
Currambine Community Centre Main Hall 75 150 335 COVID Safety Plan Currambine Community Centre
Activity Room 1 36 73 146 COVID Safety Plan Currambine Community Centre
Activity Room 2 22 50 50 COVID Safety Plan Currambine Community Centre
Meeting Room 22 37 50 COVID Safety Plan Currambine Community Centre
Playgroup 11 22 45 COVID Safety Plan Currambine Community Centre
Dorchester Hall Main Hall 36 50 50 COVID Safety Plan Dorchester Hall
Duncraig Community Centre North & South Hall 60 121 240 COVID Safety Plan Duncraig   Community Centre
North Hall 30 60 120 COVID Safety Plan Duncraig   Community Centre
South Hall 30 60 120 COVID Safety Plan Duncraig   Community Centre
Meeting Room 11 15 15 COVID Safety Plan Duncraig   Community Centre
Ellersdale Park Clubroom Main Hall 25 51 80 COVID Safety Plan Ellersdale Park Clubroom
Emerald Park Clubrooms Main Hall 44 89 160 COVID Safety Plan Emerald Park Clubrooms
Playgroup Annex 19 39 80 COVID Safety Plan Emerald Park Clubrooms
Fleur Freame Pavillion Function Room 64 128 260 COVID Safety Plan Fleur Freame Pavillion
Lesser Hall 40 79 159 COVID Safety Plan Fleur Freame Pavillion
Meeting Room 11 22 44 COVID Safety Plan Fleur Freame Pavillion
Flinders Park Community Centre Main Hall 32 65 120 COVID Safety Plan Flinders Park Community Centre
Forrest Park Community Sporting Facility Main Hall 18 36 70 COVID Safety Plan Forrest Park Community   Sporting Facility
Gibson Park Community Centre Main Hall 25 50 100 COVID Safety Plan Gibson Park Community Centre
Greenwood Scout & Guide Hall Main Hall 27 54 80 COVID Safety Plan Greenwood Scout & Guide Hall
Greenwood – Warwick Community Care Centre Kitchen/Dinning Activity Room 4 22 44 60 COVID Safety Plan Greenwood – Warwick   Community Care Centre
Activity Room 4 22 35 35 COVID Safety Plan Greenwood – Warwick   Community Care Centre
Meeting Room 7 10 10 COVID Safety Plan Greenwood – Warwick   Community Care Centre
Guy Daniel Clubroom Main Hall 31 62 100 COVID Safety Plan Guy Daniel  Clubroom
Heathridge Community Centre Main Hall (Basketball court) 75 150 200 COVID Safety Plan Heathridge Community Centre
Activity Room 3/4 22 45 91 COVID Safety Plan Heathridge Community Centre
Function Room 17 35 65 COVID Safety Plan Heathridge Community Centre
Activity Room 5 13 27 49 COVID Safety Plan Heathridge Community Centre
Creche 13 25 40 COVID Safety Plan Heathridge Community Centre
Playgroup Room 11 21 40 COVID Safety Plan Heathridge Community Centre
Meeting Room 1 10 20 35 COVID Safety Plan Heathridge Community Centre
Meeting Room 2 10 20 35 COVID Safety Plan Heathridge Community Centre
Heathridge Park Clubroom Main Hall 36 72 100 COVID Safety Plan Heathridge Park Clubroom
Kingsley Memorial Clubrooms Sports Hall 43 86 173 COVID Safety Plan Kingsley Memorial Clubrooms
Lessor Hall 29 59 112 COVID Safety Plan Kingsley Memorial  Clubrooms
Annex 20 40 40 COVID Safety Plan Kingsley Memorial Clubrooms
Activity/Meeting Room 17 34 60 COVID Safety Plan Kingsley Memorial Clubrooms
MacNaughton Park Clubroom Main Hall 35 71 100 COVID Safety Plan MacNaughton Park Clubroom
Mildenhall Main Hall 33 67 120 COVID Safety Plan Mildenhall
Lesser Hall 32 65 120 COVID Safety Plan Mildenhall
Padbury Community Hall Main Hall 75 150 200 COVID Safety Plan Padbury    Community Hall
Penistone Park Community Sporting Facility Main Hall 34 69 142 COVID Safety Plan Penistone Park Community   Sporting Facility
Percy Doyle Football Tee Ball Clubroom Main Hall 49 99 160 COVID Safety Plan Percy Doyle    Football Tee Ball Clubroom
Rob Baddock Community Hall Main Hall 54 108 200 COVID Safety Plan Rob Baddock Community Hall
Meeting Room 8 16 20 COVID Safety Plan Rob Baddock Community Hall
Seacrest Park Community Sporting Facility Hall 36 72 150 COVID Safety Plan Seacrest Park Community   Sporting Facility
Sorrento Community Hall Main Hall 30 60 117 COVID Safety Plan Sorrento   Community Hall
Timberlane Park Clubrooms Playgroup Hall 25 50 60 COVID Safety Plan Timberlane Park Clubrooms
Tennis Hall 20 40 60 COVID Safety Plan Timberlane Park Clubrooms
Warrandyte Park Clubroom Main Hall 43 86 120 COVID Safety Plan Warrandyte Park Clubroom
Warwick Hall Main Hall 75 150 300 COVID Safety Plan Warwick Hall
Whitford Senior Citizens Centre Main Hall 53 107 200 COVID Safety Plan Whitford Senior Citizens Centre
Kitchen/Dining 38 60 60 COVID Safety Plan Whitford Senior Citizens Centre

If you feel like your facility or room has not been listed, contact the City’s Community Facilities Booking Office.

 

Joondalup Reception Centre

The Joondalup Reception Centre is a multipurpose community venue with a large function room, pre-function lobby and a gallery space available for hire. The Joondalup Reception Centre is the perfect venue for weddings, engagements, fundraisers, birthdays, and special occasions. The venue is also perfect for large meetings, workshops, networking and offers options for smaller breakaway spaces.

2024 Closure

The City of Joondalup administration building is undergoing construction from which will affect the operations of the Joondalup Reception Centre. The Centre will not be bookable until further notice. Please contact the community venues bookings team for alternative options.

Capacity

Function Room: 300 square metres, 300 person capacity – with the potential to partition into two rooms.

Pre–Function Lobby: 100 square metres adjoining the function room – suitable space for registrations, pre-reception drinks, food service and tea and coffee stations.

The Gallery: 50 square metres – perfect place for pre drinks and canapes with access to outdoor space and gardens overlooking Central Park.

Parking: Ample free parking after 5pm on Fridays and weekends including accessible parking bays. Monday – Friday bookings. For further information about parking options, visit the City’s webpage.

Inclusions:

  • Round tables and chairs are included in the venue hire.
  • Two lecterns.
  • Commercial kitchen.
  • Bar kiosk.
  • Ice machine.
  • Air conditioning.

Please note: Wi-Fi and audio-visual equipment will need to be provided by the hirer.

Availability

Please contact the Community Facilities Booking Office to enquire about this venue. The City also offers a live calendar to view availability.

Amenities in proximity

Lakeside Shopping Centre, restaurants and cafes, hotel accommodation, CAT bus and other bus services, Joondalup Train Station, and City of Joondalup Library.

A copy of the Joondalup Reception Centre floorplan can be viewed below.

VIRTUAL TOUR OF JOONDALUP RECEPTION CENTRE

 

Guy Daniel Clubroom

Located on the west side of Heathridge Park, the Guy Daniel Clubroom boasts ample parking and access to tennis court facilities.

VIRTUAL TOUR OF GUY DANIEL CLUBROOM

 

Capacity

Main Hall: 124 square metres, 100 person capacity.

Parking: 48 bays.

Availability

Please contact the Community Facilities Booking Office to enquire about the availability of this facility.

Amenities in close proximity

Heathridge Park, Heathridge Leisure Centre, Edgewater Train Station and Bus Services.

Hillarys Beach Park (Whitfords Nodes Health and Wellbeing Hub)

VIRTUAL TOUR OF HILLARYS BEACH PARK

Transformation into the health and wellbeing hub

Whitfords Nodes Health and Wellbeing Hub at Hillarys Beach Park now includes a large shaded public playground for the enjoyment of children aged between two and 12 years old. The playground includes swings, combination and climbing units, nature play elements, sand play and all-abilities play. The park also has many undercover picnic settings, benches and barbecues, new tree planting, an improved irrigation system, drink fountains and universal access footpaths.

Visitors to the park can also enjoy the iconic exercise stairway that extends to a height of 22m up the dune landscape and has 145 steps to climb with rest stops along the way. The top offers panoramic views of the coastline and the harbour. The exercise stairway is linked to multiple running tracks of varying lengths and difficulty through the park and the dunes. At the base of the stairway is a dedicated outdoor fitness equipment area suited to body weight exercises and calisthenics.

The health and wellbeing hub is also home to Australia’s largest outdoor park warrior course featuring 16 innovative and challenging obstacles over a 78m soft fall surface. Participants can register and record their times via an app, available by scanning a QR code located at the starting line of the course, allowing them to challenge themselves or others.

Bramston Park Community Sporting Facility

Virtual Tour of Bramston Park Community Sporting Facility

Located in the beautiful suburb of Burns Beach only moments from the beach, Bramston Park provides the community with a playing field, function room, parking, play equipment, BBQ and water fountain.

Capacity

Function Room: 130 square metres, 136 person capacity

Parking: 41 bays, including two disabled bays.

Availability

Please contact the Community Facilities Booking Office to enquire about the availability of this facility.

Amenities in close proximity

Bramston Park (with playground, BBQ and shelter), Bus Services and Burns Beach.

Heathridge Community Centre

Overlooking Heathridge Park, this facility has many function rooms ranging in size, making it suitable for a range of purposes, from commercial operations to private gatherings.

VIRTUAL TOUR OF HEATHRIDGE COMMUNITY CENTRE

 

Capacity

Main Hall: 200 person capacity.

Meeting Room One: 35 person capacity.

Meeting Room Two: 35 person capacity.

Activity Rooms Three and Four: 91 person capacity.

Activity Room Five: 49 person capacity.

Function Room: 65 person capacity.

Playgroup Room: 40 person capacity.

Creche Room: 40 person capacity.

Availability

Please contact the Community Facilities Booking Office to enquire about the availability of this facility.

Amenities in close proximity

Heathridge Park, Heathridge Park Tennis Courts, Edgewater Train Station and Bus Services


Book a facility, park or venue

If you wish to make a booking (of less than 12 dates) please use the online facility bookings system.

If you wish to check availability of your preferred venue please use the online calendar.

If you would like to make a booking of more than 12 dates please refer to the Regular Facility Hire information instead.

The Community Facilities Bookings Office is located at the City of Joondalup Administration Building, Boas Ave, Joondalup. Payments, key collections and returns are attended to at the customer service desk.

Facilities – Regular hire request

Regular community, commercial and individual bookings

For groups, businesses and individuals looking to hire City facilities on a regular or recurring basis for the summer (October to March) or winter (April to September) season, or a calendar year, please contact the City’s Community Facilities Bookings Office on 9400 4268 (between 9.30am and 5.00pm on weekdays) or via email to discuss your requirements further.

Please ensure you read the Facility Hire Terms and Conditions.

Existing regular hirers can access the City’s online booking system to make and manage bookings.

 

Library meeting rooms

Parking

Parking at Joondalup Library has time limits in place. Dedicated one-hour parking in front of the Library and two-hour time limits in the Library under croft.

Parking is available adjacent to Whitford Library.

Transport and parking options. Please share them with your colleagues and guests.

Technology

All rooms have an overhead data projector included in your hire. HDMI and VGA connection available. Libraries have free Wi-Fi, but it is recommended you rely on your own data source.

Book a room at the Library

Click on the link below to see the available rooms and book.

Make a booking

Accessibility

Check services and facilities at each location: Joondalup Library and Whitford Library.

Whitford Joondalup room
1 or 2
Joondalup room
1 & 2 combined
Joondalup ground floor
Weekends only
Size 4.8m x 8.2m 6.3m x 6m 12.6m x 6m 12.8m x 8m
Seating capacity (theatre) 30 people 23 people 46 people 50 people
Seating capacity (tables) 24 people 16 people 32 people 35 people
Standing capacity 45 people 35 people 70 people 50 people
Furniture Specify requirements on booking 5 tables and 23 chairs 10 tables and 46 chairs 5 tables and 35 chairs
Kitchen facilities* No Yes Yes No

*Refreshments such as tea/coffee/milk are not provided.

Costs

User Rate per hour
Category A
an organisation, group or individual hiring a venue as part of a business, for business purposes, and/or for financial benefit.
$28.40
Category B
a charity, an incorporated association or a community group, government department / agency or educational provider with an annual gross revenue of less than $10 million and more than $3 million, occupying the premises for non-commercial purposes.
$5.70
Category C
a charity, an incorporated association or a community group with annual revenue of less than $3 million, or an individual hiring a venue for non-commercial purposes.
$1.40

All prices include GST. Terms and conditions apply.

Virtual tour of meeting rooms

Go on a virtual tour of the meeting rooms at Joondalup. Use the Joondalup Library tour map to navigate to Level 1 meeting rooms and Library or take the stairs from the foyer up to Level 1.

Joondalup Virtual Tour

Whitford Virtual Tour

Parks and reserves

The City maintains in excess of 300 parks and reserves, for the use and enjoyment of residents, sporting clubs and community organisations.

The City’s recreational parkland areas are great for family picnics and barbecues or just to relax and walk the dog (dogs are permitted at most of the City’s parks).

Sports parks are used by a wide range of sporting codes and activities. Parks can be booked for sporting fixtures, community events and casual use. Conditions apply, and applications need to be made for hire.

The City has a range of beautiful parks for weddings, or simply for a picnic, barbecue and a playground for the kids.

View map of the City’s Parks and Reserves

Camping

Camping is not permitted within City parks and reserves.

Accessing City public open spaces or parks

If you require access to your property via public open space or a park please complete the Accessing City Public Space Application Form. Fees and Charges apply. For further information call 9400 4255.

Hire a park

Do I need a park booking?

You only require a booking on a park if the following applies:

  • Number of guests attending is more than 50 people.
  • A request to consume alcohol is required.
  • Any entertainment or infrastructure is to be brought onto the park, such as a bouncy castle, petting zoo, face painter, etc.
  • A high-risk birthday celebration, such as sixteenth, eighteenth, twenty-first.
  • Performing a wedding ceremony.
  • If you are a commercial business.

Please note that even with a booking it is public open space and the City does not guarantee exclusive use or allow any area to be cordon off.

Please note the City does not take bookings for tables, gazebos and barbeques located on the reserve and these are on a first come first served basis.

All BBQs provided by the City are electric, free to use and maintained/cleaned regularly – hirers are not permitted to supply their own barbeques.

If you are interested in hiring a park, use the booking request form below or contact the City’s Community Facilities Bookings Office using 9400 4000 or via email.

Facility, park or venue booking request form

Community Facility Hire

The City of Joondalup offers a large range of beaches, community facilities, parks and tennis courts. These may be used to hold events such as weddings, birthday parties and other functions.

The Community Facilities Bookings Office is located at the City of Joondalup Administration Building at 90 Boas Avenue, Joondalup. All enquiries, payments, key collections and returns will be attended to at the customer service desk on the ground floor.

Availability and Bookings

To find a facility in your local area, please use the:

Places Search Tool

If you wish to check availability of your preferred venue please use the:

Online Calendar

If you wish to make a casual booking (of less than 12 dates) please use the:

Online Facility Bookings System

If you would like to make a booking of more than 12 dates please refer to the Regular Facility Hire information.

Beaches

The City’s magnificent beaches are available to host those special occasions including weddings and naming ceremonies. The beaches within the City have many facilities for residents and tourists of all ages. Several are opposite parklands, with facilities such as barbeques, play equipment, toilets and adequate parking.

Halls, clubrooms and community facilities

There are 35 venues available for hire throughout the City, providing you with a large choice for your next meeting or function. The facilities range in size and functionality from small meeting rooms to large halls capable of catering for up to 300 people. The hire of all community halls and clubrooms includes the use of tables, chairs and most facilities also include access to a serviceable kitchen complete with stove, fridge and mini-boil urn. Bookings can be made for functions, private parties or community events.

Parks

Do i need a park booking:

You only require a booking on a park if the following applies:

  • Number of guests attending is more than 50 people.
  • A request to consume alcohol is required.
  • Any entertainment or infrastructure is to be brought onto the park such as bouncy castle, petting zoo, face painter etc.
  • A high-risk birthday celebration, such as sixteenth, eighteenth, twenty-first.
  • Performing a wedding ceremony
  • If you are a commercial business

Please note that even with a booking it is public open space and the City does not guarantee exclusive use or allow any area to be cordon off.

Please note the City does not take bookings for tables, gazebos and barbeques located on the reserve and these are on a first come first served basis.

All BBQ’s provided by the City are electric, free to use and maintained/cleaned regularly – hirers are not permitted to supply their own barbeques

The City maintains in excess of 300 passive (not used for organised sporting activities) and active parks (used for organised sporting activities) and reserves for the use and enjoyment of residents, and sport, recreation and community organisations.

Tennis courts

The City has a large number of tennis courts across its suburbs. Most courts are available free of charge and do not require a booking.

Venue Hire Fees and Charges Policy

The City is introducing a new policy that sets the fees and charges for hire of City managed venues. The Venue Hire Fees and Charges Policy will come into effect from Monday 1 January 2024.

Under the new policy, hirers will be classified into one of three categories, and all venues will be charged at an hourly rate based on that category. New charges will also be introduced for floodlighting and storage use.

Under the new policy, some hirers will pay less than they did previously, while others will pay more. Details on the policy including FAQs, modelled fees and charges, and a copy of the policy are able to be downloaded below.

Financial Hardship Application

For more information, please call 9400 4268 or email community.facilities@joondalup.wa.gov.au

Warwick Open Space

Warwick Open Space is classified as a major conservation area and is ranked in the City of Joondalup’s top five bushland areas due to its high biodiversity values. The reserve covers approximately 60 hectares of bushland and is a great place for a nature walk or bike ride.