Food or food business complaint form

If you would like to register a complaint regarding food purchased from a food business located within the City, or on a food safety issue, the following form can be completed.

Where possible, a sample of the food should be kept by placing it in a freezer, so that it can be tested later if required. Any evidence such as receipts of purchase should also be kept. Should you suspect that you have suffered illness from food, it is recommended that speak to your doctor and request relevant laboratory tests to identify a potential food poisoning.

  • Your Details

  • Food Business Details

  • Complaint Details

  • dd/mm/yyyy
    DD slash MM slash YYYY
  • :
  • Insert as much details as relevant including time (if necessary)
  • File size limit 2MB each file. Acceptable file types : gif, jpg, jpeg, pdf, png. Max of 2 files.
    Drag me 1 Drag your file here
    Remove
    Size:
    ...
    Browse Upload Add new line Remove this line
    Size:

Outdoor eating – apply for an outdoor eating permit

An Outdoor Eating Permit is required to operate an outdoor eating area located on public land. To operate an outdoor eating area, relevant planning requirements also need to be considered. Please refer to the Outdoor Eating Areas (Alfresco Activities) web page for further information.

Food business registration

Whether you are buying an existing food business, or starting a new one, registration of your food business must be obtained before you start to operate.

This includes food businesses such as:

  • Food trucks or food stalls
  • Commercial premises
  • Home businesses.

For food trucks and food stalls, registration needs to occur with the local government that the food business is garaged or stored. Only a single registration is required which is valid across all of WA.

Some exemptions do apply, such as businesses that only sell low-risk, pre-packaged food. Although community and charity organisations are often also exempt from registration, a completed application form is still required as notification of the food activities occurring.

Further information is available on the What is a Food Business fact sheet.

Application requirements

If you are taking over an existing food business with no changes to the premises, only a completed application form and a copy of your menu is likely to be required.

If you are starting a new food business, then a copy of the floor plans and elevations, menu, recipes and labelling information may be required. Please refer to the Starting a New Food Business web page.

The fee for the registration of a food business can be found within the Environmental Health Schedule of Fees and Charges.

Lodging an application

You can lodge an application for food business registration:

Online (preferred) – Please refer to the City’s e-application service.

Or by completing the application form and submitting it:

  • In person – Visit the City of Joondalup Administration Centre, 90 Boas Avenue, Joondalup.
  • By post – PO Box 21, Joondalup WA 6919.

Cancelling food business registration

If you are selling your food business or no longer wishing to operate, it is a requirement that your food business registration be cancelled. Cancelling your registration is easy:

Complete the application form and submit it:

  • In person – Visit the City of Joondalup Administration Centre, 90 Boas Avenue, Joondalup.
  • By post – PO Box 21, Joondalup WA 6919.
  • By Email

Starting a new food business

If you are looking to start a new food business, that includes the construction or internal fit-out of a building or mobile food truck, then you will need to be aware of the construction requirements of the Australia New Zealand Food Standards Code .

These requirements will also apply to an existing food business that may be subject to any alterations or additions.

It is recommended that you speak with an Environmental Health Officer before undertaking any works. An application for Food Business Registration is required prior to starting your food business.

You will also need to consider whether a development (planning) approval or building permit is required, before starting any works.

Food handler training

The operation of a food business requires that all staff carry out their work in ways that ensure that the business produces safe food. All staff must have a good understanding of the risks to food safety and the appropriate knowledge of safe food handling practices.

The Australia New Zealand Food Standards Code contains requirements for the skills and knowledge of all food handlers.

To assist food businesses in the training of their staff, the City offers a free online training course called FoodSafe Online. FoodSafe Online is presented in an interactive, easy to follow format and allows the user to print off a certificate upon completion of the program, that can be kept as staff records. It is recommended that the training be repeated at least annually by all food handling staff.

Free access to FoodSafe Online is provided by entering the discount voucher FSJOOND359 on the payment page.

Additional training for food businesses on allergy awareness is also highly recommended.

The City also offers an alternate online food safety training course called I’m Alert that is suited to volunteer food handlers and community groups.

Environmental Health Australia offer the FoodSafe training pack. This helps businesses meet its food safety requirements by documenting cleaning and pest control, monitoring temperatures of food, and recording and monitoring deliveries. The training package contains a video, workbook with questionnaires, and an ongoing proprietor workbook.

Food labelling

All packaged food for sale must bear a label that complies with the requirements of the Australia New Zealand Food Standards Code. The Code requires certain information to be provided on labels such as:

  • Name of food
  • Ingredient listing
  • Use-by or best-before dates
  • Storage and cooking instructions
  • Nutritional information panel.

There are some exemptions to the requirement for packaged foods to bear a label. The most common exemptions are if the food is:

  • Packaged in the presence of the customer
  • Packaged and displayed in an assisted service display cabinet
  • Made and sold from the same premises
  • Delivered packaged, and ready for consumption, at the express order of the purchaser.

Even if food is exempt from labelling, important information relating to allergens or food safety must be available either on display or on request of the purchaser.

Food monitoring

The City’s Environmental Health Officers undertake regular monitoring of food businesses within its boundaries.

This includes:

  • Carrying out unannounced risk assessments of all food businesses on a regular basis
  • Investigating complaints about food handling practices
  • Collecting evidence of breaches of the food legislation and initiating legal action where necessary
  • Sampling locally produced foods and comparing the results to the Australia New Zealand Food Standards Code.

If you are concerned with a food safety matter or would like to lodge a complaint regarding food, please refer to the City’s Food or Food Business Complaint Form.

Food prepared in residential kitchens

If you are making food at home with an intention to sell at events, markets or other places of business, food business registration must first be obtained.

As most residential kitchens would not meet the standards of the Australia New Zealand Food Standards Code, only limited food preparation for sale is able to be carried out. This typically includes low-risk foods such as cakes (without cream or custards), biscuits and jams.

Further information can be found in the City’s fact sheet, Preparing food at home for sale.

Any home business will also need to consider the planning requirements.

If you are looking to establish a Family Day Care, that includes providing meals to children, a food management plan to address food safety risks will also need to be submitted with an application for registration of a food business, where a residential kitchen is used.

Trader’s permits

The City’s Local Government and Public Property Local Law 2014 requires vendors selling goods and services in a public place, to hold a Trader’s Permit.

When assessing an application for a Trader’s Permit, consideration is given to parking, public safety, traffic flow, amenity of the location and the consistency of the trading activity with the existing land use.

For trading activities that include the sale of food, the registration of a food business must also be considered.

Coastal locations

Many vendors would prefer a stationary location at one of the City’s beachside car parks. Coastal locations that are considered suitable for trading to occur are displayed in the following table. The table identifies the current usage for each approved coastal location and the restrictions associated with each site.

LOCATIONNATURE OF ACTIVITYMONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAYSATURDAYSUNDAY
MARMION - MAAC NORTHERN CAR PARK
One Trader at a time permitted.
Limited to food and beverages. To operate in specified bays.Current UsageCurrent UsageCurrent UsageCurrent UsageCurrent UsageCurrent UsageCurrent Usage
Trader 1 7am-3pm7am-3pm7am-3pm7am-3pm7am-3pm7am-3pm
HILLARYS BEACH (WHITFORDS NODES) CAR PARK
Two Traders permitted at same time.
Limited to food and beverages. To operate in specified bays.Current UsageCurrent UsageCurrent UsageCurrent UsageCurrent UsageCurrent UsageCurrent Usage
Trader 1 (Coffee)8.00am to 3.00pm
8.00am to 3.00pm8.00am to 3.00pm8.00am to 3.00pm8.00am to 3.00pm8.00am to 3.00pm8.00am to 3.00pm
Trader 2a (Food)10.00am to 4.00pm10.00am to 4.00pm10.00am to 4.00pm10.00am to 4.00pm
Trader 2b (Food and drinks)6.00am to 10.00am
PENDING
6.00am to 10.00am
PENDING
6.00am to 10.00am
PENDING
6.00am to 10.00am
PENDING
HILLARYS DOG BEACH CAR PARK
Three Traders permitted at same time.
Limited to two food and beverages and one dog wash operation, on specified hard standCurrent UsageCurrent UsageCurrent UsageCurrent UsageCurrent UsageCurrent UsageCurrent Usage
Trader 1 (Coffee)7.30am to 1.00pm8.00am to 1.00pm8.00am to 1.00pm8.00am to 1.00pm7.30am to 1.00pm7.30am to 3.30pm7.30am to 3.30pm
Trader 2 (Food/drink)9.00am to 1.00pm9.00am to 1.00pm9.00am to 1.00pm9.00am to 1.00pm
Trader 3 (Dog wash)8.00am to 4.00pm8.00am to 4.00pm8.00am to 4.00pm8.00am to 4.00pm8.00am to 4.00pm8.00am to 5.00pm8.00am to 5.00pm
HILLARYS HORSE BEACH CAR PARK
One Trader at a time permitted.
Limited to food and beverages. To operate in specified bays.Current UsageCurrent UsageCurrent UsageCurrent UsageCurrent UsageCurrent UsageCurrent Usage
Trader 1
PINNAROO POINT BEACH CAR PARK
Two Traders permitted at same time. (May be subject to change after 2022)
Limited to food and beverages. To operate in specified bays.Current UsageCurrent UsageCurrent UsageCurrent UsageCurrent UsageCurrent UsageCurrent Usage
Trader 1
Trader 2 11.30am-2.30pm11.30am-2.30pm11.30am-2.30pm11.30am-2.30pm11.30am-2.30pm11.30am-5.00pm11.30am-5.00pm
WHITFORDS AVENUE PARKING STATION
Two Traders permitted at same time. One in car park and one on hardstand.
Limited to food and beverages, within specified bays and hardstand.Current UsageCurrent UsageCurrent UsageCurrent UsageCurrent UsageCurrent UsageCurrent Usage
Trader 1 (Coffee) Designated bay6.00am to 12.00pm6.00am to 12.00pm6.00am to 12.00pm6.00am to 12.00pm6.00am to 12.00pm6.00am to 12.00pm6.00am to 12.00pm
Trader 1 (Food)Designated bay12.30pm to 2.30pm5.00pm to 8.00pm5.00pm to 8.00pm12.30pm to 7.30pm
Trader 2 (Ice cream)Hardstand only10.00am to 5.00pm10.00am to 5.00pm10.00am to 5.00pm10.00am to 5.00pm10.00am to 5.00pm10.00am to 7.00pm10.00am to 7.00pm
NORTHSHORE PARKING STATION
One Trader at a time permitted.
Limited to food and beverages. To operate in specified bays.Current UsageCurrent UsageCurrent UsageCurrent UsageCurrent UsageCurrent UsageCurrent Usage
Trader 1 (Coffee)5.30am to 7.00pm5.30am to 7.00pm5.30am to 7.00pm5.30am to 7.00pm5.30am to 7.00pm5.30am to 7.00pm5.30am to 7.00pm
MULLALOO BEACH NORTHERN
(TOM SIMPSON) CAR PARK One Trader permitted to operate between 1 May and 30 September only.
Limited to food and beverages. To operate in specified bays.Current UsageCurrent UsageCurrent UsageCurrent UsageCurrent UsageCurrent UsageCurrent Usage
Trader 11 May to 30 Sept
11.00am - 3.30pm
1 May to 30 Sept
11.00am - 3.30pm
1 May to 30 Sept
11.00am - 3.30pm
1 May to 30 Sept
11.00am - 3.30pm
WEST VIEW BOULEVARD PARKING STATION
One Trader permitted to operate between 1 May and 30 September only.
Limited to food and beverages. To operate in specified bays.Current UsageCurrent UsageCurrent UsageCurrent UsageCurrent UsageCurrent UsageCurrent Usage
Trader 1
KEY WEST MULLALOO PARKING STATION
One Trader permitted to operate between 1 May and 30 September only.
Limited to food and beverages. To operate in specified bay.Current UsageCurrent UsageCurrent UsageCurrent UsageCurrent UsageCurrent UsageCurrent Usage
Trader 1
OCEAN REEF ROAD ANGLE CAR PARK (OPPOSITE VOLANTE ELBOW)
One Trader at a time permitted.
Limited to food and beverages. To operate in specified baysCurrent UsageCurrent UsageCurrent UsageCurrent UsageCurrent UsageCurrent UsageCurrent Usage
Trader 1
ILUKA BEACH FORESHORE
CAR PARK
One Trader at a time permitted.
Limited to food and beverages. To operate in specified bays.Current UsageCurrent UsageCurrent UsageCurrent UsageCurrent UsageCurrent UsageCurrent Usage
Trader 1 (Food)7.00am - 1.00pm7.00am - 1.00pm7.00am - 1.00pm7.00am - 1.00pm7.00am - 1.00pm7.00am - 1.00pm7.00am - 1.00pm

 

Application requirements

In addition to a completed application form, the following will be required when submitting an application:

  • A detailed description of the trading activity
  • A copy of a site plan that clearly shows the trading area, where it is in a fixed location
  • Photographs of the stall or vehicle
  • A copy of the food business registration and latest inspection report (for food related activities), if registered outside of the City
  • Landowner’s permission – for public places that are not on local government property.

The fees related to Trader’s Permits can be found within the Health Schedule of Fees and Charges.

Lodging an application

You can lodge an application for a Trader’s Permit:

Online application

Or by completing the application form and submitting it –

  • In person – Visit the City of Joondalup Administration Centre, 90 Boas Avenue, Joondalup.
  • By post – PO Box 21, Joondalup WA 6919.

 

Outdoor eating areas (alfresco activities)

Outdoor or ‘alfresco’ eating refers to an area in which tables, chairs and other structures are provided for the consumption of food or drink on public land, such as within the verge, adding vibrancy and activity to an area.

Certain approvals are required before a business can provide an outdoor eating area. The City assesses applications for outdoor eating areas by considering the potential effect of such use on the amenity, function and character of an area.

Planning requirements

Where the alfresco dining (outdoor eating) proposal meets all the provisions of the Alfresco-Activities-Local-Planning-Policydevelopment (planning) approval will not be required. Instead, to confirm that development (planning) approval is not required, a completed Alfresco Activities Self-Assessment Checklist is required to be submitted with your Outdoor Eating Permit (see below) for review by the City.

Development (planning) approval will be required for an alfresco dining proposal where it does not comply with the provisions of the City’s Alfresco Local Planning Policy. Please refer to the Development (Planning) Approval Checklist – Alfresco Activities for application requirements.

Fees to submit an application for development (planning) approval are in accordance with the Planning Services Schedule of Fees and Charges.

Environmental health requirements

An Outdoor Eating Permit is also required to operate an outdoor eating area that is located on public land, such as footpaths. Details that are required to be submitted with a new application are available within the City’s Outdoor Eating Checklist.

Outdoor Eating Permits are required to be issued annually.

Application, Permit and Use of Land fees can be viewed in the Environmental Health Schedule of Fees and Charges.

 

Public buildings – event approvals

Most events being held in the City require the event organiser to obtain an approval under the Health (Miscellaneous Provisions) Act 1911. The City provides advice and guidance to the organisers of community and public events. To protect the health and safety of those attending, a number of aspects of the event must be considered. These include:

  • Venue safety
  • Food safety
  • Booking of City facilities
  • Electrical safety
  • Marquees, stages and structures
  • Noise emissions
  • Amusements and rides
  • Emergency evacuation plans.

The Public Event Application Pack guides you through the process and includes the relevant application forms.

Noise exemptions

Some events that create noise will be required to obtain an approval as a non-conforming event. This will often include music events such as concerts. Further information on whether a noise exemption is required and the process for obtaining an approval, can be found in the City’s fact sheet ‘Information for Approval of a Non-Conforming Event’, contained within the public event application pack.

Application requirements

Please refer to the Public Event application pack for application requirements.

Lodging an application

You can lodge an application for a public building:

Online (preferred) – Please refer to the City’s e-application service and select Environmental Health Applications.

Or by completing the application form and submitting it:

  • In person by visiting the City of Joondalup Administration Centre, 90 Boas Avenue, Joondalup.
  • By Post to the City at PO Box 21, Joondalup WA 6919.