eRates FAQs

eRates Registration

What if I don’t have a current Rates Notice to register?

Call Rating Services on 9400 4574 and once your identity has been confirmed by answering questions relating to the property, the information required to register can be provided.

What happens if I don’t click on the email verification link within 48 hours?

This email link will no longer work and you will need to re-register for the eRates service.

What can I do if I have deleted the Registration Successful email?

Go to the eRates page and type in the email address you previously registered. The system will recognise this email address and resend the Registration Successful email.

What can I do if I have deleted the Rates Notice email?

Go to your Registration Successful email, click on the Manage your eRates subscription button and an email history of rates notices is available for you to view.

What if I own more than one property – do I have to register for eRates for each property separately?

Once you have been successfully registered for one property you can use the Registration Successful email to click on the Manage your eRates subscription button where all the properties you own will be shown. You can then change the delivery method for the other properties that you own.

How do I amend my email address?

Go to your Registration Successful email and click on the Manage your eRates subscription button. You can then change your email address from the Your Details section. An email will be sent to your new email address for you to verify and amend your details.

What happens if I change my email address but don’t click on the email verification link?

The details will not be amended until this link is clicked on so the details will remain unchanged.

Do I have to set up a password for eRates?

There is no password required for eRates. Secure links are emailed to access your eRates subscription and rates notices.

If I register for eRates, how do I receive my City News etc that are normally posted out with the rates notices?

The email you receive will provide access to your annual rates notice plus the information brochures such as the City News which will be available for viewing/printing.

The combined waste guide and tipping vouchers will again be delivered to the resident who occupies the property rather than to the owner. They will be delivered to mailboxes between Monday 12 July and Friday 16 July 2021.

For further information or for any queries regarding delivery of your waste guide, contact the Infrastructure Services Customer Relations Team on 9400 4255.

 

Rates – AdvancePay Direct Debit request

Please note: By filling out this form you are agreeing to pay your rates for the next financial year in advance.

AdvancePAY allows you to get ahead on your rates, helping to reduce the stress of paying bills in full as they arrive. Once your current year’s rates are paid, if your budget allows, you can choose to get a head start on the following year’s rates by paying weekly, fortnightly or monthly payments over a 12 month period.

This is how AdvancePAY works:

  • The City will calculate equal amounts payable based on the first payment date, the frequency of the direct debit and the estimated amount of the 2022/23 rates and charges
  • Your AdvancePay direct debit will continue unless you wish to cancel the arrangement
  • In the event of a rates increase, the City will notify you of the new payment amount required
  • There are two AdvancePay options:
    • Option One – AdvancePay August – If your 2021/22 rates are paid in full by the due date in August 2021, you can commence paying your 2022/23 rates from September 2021 over a period of 12 months, with the final payment to be completed by the due date in August 2022, without any interest or charges applying
    • Option Two – AdvancePay March – If your 2022/23 rates are paid by the four instalment option or by special payment arrangement, and your payments are completed by March 2022, you can then commence paying your 2022/23 rates from April 2022. You are able to pay your rates over a period of 12 months with the final payment to be completed by March 2023. Interest and administration charges will apply to the balance that is outstanding after the due date in August 2022 (excluding fully entitled pensioner/seniors)

If you do not wish to complete the online form below, please download and complete the PDF form at the bottom of the screen and return to the City.

For AdvancePAY Direct Debits, complete the form on this page.

For general direct debits complete the Direct Debit Request form.

Rates – AdvancePAY Direct Debit Request online form

Rates payment dates

The 2021/22 rates will be issued this year on Friday 23 July 2021. Payment dates are as follows:

Full payment Friday 27 August 2021
Two instalments Friday 27 August 2021
Friday 29 October 2021
Four instalments Friday 27 August 2021
Friday 29 October 2021
Friday 31 December 2021
Friday 4 March 2022

Continue reading “Rates payment dates”

Rates payment options

How rates can be paid

  • In full within 35 days
  • By instalment
  • By special payment arrangement.

Paying in full within 35 days

You can opt to pay your rates within 35 days of issue of your Rate Notice. The due date is listed on your Rate Notice.

Instalment options

Paying by instalment enables you to break your rates bill up into two or four smaller payments over a longer period of time. Please note that fees apply for paying your rates by instalment.

The instalment options and conditions are on your Rate Notice.

If an instalment amount is overpaid or accidentally paid more than once, the overpaid amount can simply be credited towards your next instalment. If you wish the amount to be refunded to you, an administration fee of $11.00 (inc GST) will be charged, which will be taken off the refunded amount.

You can choose to change from instalments at any time during the financial year to either:

  • Pay the balance in full. The ‘cost of option’ (as shown on your Rate Notice) must also be paid or
  • Pay by special payment arrangement (refer to option three).

In addition, if you have paid the first instalment by the due date and been locked into an instalment plan, a subsequent failure to pay two consecutive instalments by their respective due dates may result in the City revoking the right to pay the balance of your rates by instalments and the full balance owing will then be due.  Any amounts outstanding after the due date may be recovered by legal action if necessary.

Special payment arrangement

If you are unable to pay your rates in full or according to the instalment plans offered by the City, a special payment arrangement can be set up to take weekly, fortnightly or monthly payments (via direct debit only) from your bank account.

A special arrangement direct debit form is included with your Rate Notice. An administration fee of $34.00 applies for each special payment arrangement. Late payment interest of 3% per annum for rates and charges, and 7% per annum for the Emergency Services Levy will apply on any outstanding balances until the account is cleared (excluding fully entitled pensioners/seniors).

If you wish to make a special arrangement without a Direct Debit Authority, a manual payment arrangement can be requested. However, if the conditions of the arrangement are not adhered to, the arrangement will be cancelled and the full amount will become due and payable including any accrued penalty interest.

Experiencing financial difficulty?

The City has an established process to assist ratepayers in financial difficulty, as outlined in the Rates Hardship Policy. For further information call Rating Services on 9400 4574.

 

 

Rates payment methods

For your convenience Rates Notices can be paid using any of the following payment methods:

Credit card

  • Phone 1300 764 144
  • Pay online – Mastercard and Visa only Credit card minimum payment is $5.00. A surcharge of 0.5% will apply to credit card payments

BPAY

Contact your bank or financial institution to make this payment from your cheque, savings, debit, credit card or transaction account. further information about bPay can be found on their website. Please quote Biller Code 18143 and your Reference Number.

Direct debit

Pay your Rates account automatically from a nominated bank account. Please complete the direct debit online form or for further information call Rating Services on 9400 4574.

Mail (using the re-usable envelope)

Make cheques payable to City of Joondalup and insert the cheque and the payment slip in to the re-usable envelope provided. The top portion of the notice should be retained as your record. No receipt will be issued.

Australia Post

Payment can be made at any Australia Post office by presenting your rates notice intact (excludes credit cards).

The City’s Customer Service Centre

Payment can be made by cash, cheque, EFTPOS or credit card (minimum payment is $5.00; a surcharge of 0.5% will apply to credit card payments by Visa or Mastercard) at the following location:

Please note payments close 30 minutes prior to the close of business.

  • Joondalup Customer Service Centre

Administration Building
90 Boas Avenue, Joondalup
8.30am –  5.00pm Monday To Friday

The City accepts no responsibility for correspondence not being received, being received late due to postal delays, or being illegible.

eRates – registration

You can register to receive your rate notices and instalment reminders via email.

View the eRates FAQs

Step 1 of 2

  • To receive your 2022/23 Rates Notices by email, registration for eRates must be completed by 12 noon (WST) 12 July 2022 to allow for processing prior to the printing of notices. If your registration is received after this date your 2022/23 Rates Notice will be issued by your current delivery method.
  • Important:

    • You will need a previous annual rate notice to register
    • You must be the owner of the property and only 1 owner can apply
    • The owner must be an individual not a company
    • The property must not be under the management of a property agent
    • Ensure the City has your current postal address on file. Note: Only the Rates and Instalment notices will be sent by email, all other communications will be posted.
  • Please enter your email address to continue.