The friendly team at the Customer Care Centre can provide you assistance with a wide variety of City services and information, including:
For information about the location and opening hours click the button below:
The City’s Customer Service Charter outlines our commitment to provide customers an efficient, consistent and friendly customer experience while delivering the community a diverse range of services, programs and facilities which meet the changing needs and expectations of our residents, ratepayers, businesses and visitors.
The Customer Service Charter also identifies service standards you can expect from us, how you may help us to help you achieve these standards, and how you may also offer feedback to us in recognition of a good experience, or offer suggestions as to how we may improve the customer experience and services that we provide.
Please take the time to view our Customer Service Charter. A copy is also attached to download and hard copies are available at the Customer Care Centre Joondalup, Leisure Centre Craigie and our Libraries.
If you wish to provide feedback, please complete our online Customer Feedback Form.
Please refer to the following links for more information relating to our community mediation and complaint handling processes: