Contact us

Contact the City if you have questions, need assistance, or want to provide feedback, we are here to help. 

Customer Care Centre - Administration Building

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Online support

myJoondalup is the City’s customer self-service portal that enables you to create an account and request for various City services, and keep track of the status of your requests.

To report damage or maintenance requirements of a City asset or area, please complete the form below for a response and action. Examples of assets or areas maintained by the City include potholes, broken footpaths, building maintenance, playspace issues and damaged seats. 

Report damage online

To report street tree maintenance, fallen branches and tree removal please visit the tree maintenance page.

Report tree maintenance and removal

 
 

Emergencies and after-hours support

Contact emergency services on 000 for: 

  • Life or serious injury is threatened

  • Serious accident/crime

  • Serious and life-threatening injuries

  • Urgent medical attention is required

  • Any incident which poses an immediate threat of danger to people or property

  • An explosion or bomb incident or threat.

Call the WA Police on 131 444 for:

  • Anti-social and disorderly behaviour
  • Assault
  • Bomb threats
  • Burglary/vehicle break-in
  • Criminal damage
  • Drug use/drug paraphernalia
  • Found property/suspicious items
  • Indecent/obscene behaviour
  • Stealing/shoplifting (including attempts)
  • Street/park drinking
  • Suspicious behaviour
  • Threats
  • Traffic complaints/crash
  • Trespassing
  • Weapon possession
  • Welfare concerns

Call Crime Stoppers on 1800 333 000 for anonymous reporting of criminal or suspicious behaviour. 

You can also make a report online.

Call the City of Joondalup on 9400 4000 and press ‘1’ for urgent situations, such as:

  • Fallen trees on roads 

  • Lost or injured dogs and cats 

  • Burning off 

  • Damage to roads causing a hazard 

  • Damage to City (council) buildings and other assets 

  • Offensive graffiti 

  • Illegally parked vehicles 

  • Illegal dumping. 

Call the Wildcare Helpline on 9474 9055 for injured, orphaned, stranded or deceased native wildlife in public places.

Note: The City of Joondalup district coastline is adjacent to the Marmion Marine Park. For this reason, responsibility for marine wildlife rests with the Department of Biodiversity, Conservation and Attractions – Parks and Wildlife Service.

National relay service

Auslan interpreting services

The City can provide free Auslan interpreting services to anyone who requires it to conduct City business.

  • Non-English Speaker Translating and Interpreting Service (TIS): 13 14 50
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