Explore rates payment methods and learn what to do if you experience financial difficulty.
Payble
Pay your rates with confidence using Payble – an easier and faster way to manage your rates online.
Why use Payble
City of Joondalup now offers a simple and convenient way to manage your rates online.
- Manage your payments anytime, anywhere: View your account balance, make a one-off payment or set up a flexible payment schedule that suits your budget.
- Bill smoothing to suit your budget, including:
Autopay - set up automatic payments that are deducted as they fall due, so you never miss a deadline
AdvancePay - pay ahead of schedule and build credit towards your next levy, giving you a head start on your next bill
- Choose how you pay: Securely pay using a credit card, debit card or bank account, or set up a Direct Debit.
- Receive helpful reminders: Get reminders before your payment due dates so you don't miss a payment.
- Enjoy greater flexibility: Depending on your payment arrangement, you may be able to skip or reschedule a payment, giving you greater flexibility and control over your payments.
Alternative payment methods
If you prefer not to use the online portal, you can pay using one of the following methods:
Payments can be made by Visa or Mastercard.
Call 1300 764 144 to pay by Visa or Mastercard.
Use Biller Code 18143 and the Reference Number indicated on your Rate Notice. You can also make a BPAY payment from your credit card, using the same Biller Code and your applicable Reference Number.
Mail your cheque and payment slip to: City of Joondalup PO Box 21 Joondalup WA 6919.
Important note: No receipt will be issued.
Pay at any Post Office by presenting your notice intact.
Important note: Credit cards are not accepted.
Make your payment in person using cash, EFTPOS, Visa, or Mastercard at the City’s Customer Care Centre:
Address: City of Joondalup Administration, 90 Boas Avenue, Joondalup, WA 6027
Hours: Monday to Friday, 8.30am – 4.30pm
Important note: Credit card minimum payment is $5
Plan options
If you choose to pay your rates in full, the total amount must be paid within 35 days of the issue date of your Rate Notice. The due date is indicated on the Rate Notice.
You can choose to split your rates into two or four smaller, more manageable amounts by paying in instalments.
Please note, an administration charge of $12 for each instalment notice issued is applicable.
To pay by instalments, simply pay the applicable amount shown on your Rate Notice, by the instalment due dates.
Important notes:
- To opt for an instalment plan, pay the exact amount indicated for either the two-instalment or four-instalment option on your Rate Notice. This will lock the property into the chosen instalment option.
- You can switch from instalment payments to paying the full remaining balance or setting up an alternative payment plan at any time during the financial year. Please note: The "cost of option" (as shown on your Rate Notice) must also be paid.
- If you have locked into the four instalment option, missing two consecutive instalment payments may lead to the cancellation of your plan, requiring immediate payment of the full balance. Unpaid balances may lead to debt recovery action.
- Overpayments on an instalment will be credited towards your next payment. Should you wish to request a refund of the overpaid amount, please note that an $11 administration fee (including GST) applies, which will be deducted from the refunded amount.
Rate payment due dates
The following are the payment due dates for the annual Rate Notice for the 2026-27 financial year.
- Friday 18 September 2026
- Friday 18 September 2026
- Friday 20 November 2026
- Friday 18 September 2026
- Friday 20 November 2026
- Friday 22 January 2027
- Friday 26 March 2027
Experiencing financial difficulty?
If financial challenges are impacting your ability to pay your rates, we're here to help. Our Rates Hardship Policy (see below) is designed to help during tough times. Additionally, various financial hardship and counselling services are available to assist. For more details and support, please contact the Rating Services Team.
More information and contact
For assistance, please contact the City on 9400 4000 and ask for the Rating Services Team, or via rates@joondalup.wa.gov.au.