2022/23 Waste Services Guide and Tipping Vouchers FAQ

What has changed?

The City is taking new measures to enhance its reputation as WA’s leading local government when it comes to environmental sustainability.

In 2022/23, residents can download the annual Waste Services Guide, greens tipping and shredded green waste (mulch) vouchers directly from the City’s website.

Residents can visit joondalup.wa.gov.au/greenstippingvouchers and request their greens tipping and shredded green waste (mulch) vouchers by completing the online form with name, address and email address. The vouchers will automatically be sent via email and can be downloaded to a smart device and are immediately ready for use.

Vouchers then only need to be shown on a phone or iPad at the Wangara Greens Recycling Facility for the QR code to be scanned (along with a valid ID to show proof of address, if requested).

Why the change?

The City receives many phone calls throughout the year from new residents and those that cannot find their waste services guide and vouchers.

This change enables the City’s residents to download the vouchers when they need them.

How does the new system work?

The Waste Services Guide is available on the City’s website.  From Friday 1 July 2022 residents can visit joondalup.wa.gov.au/greenstippingvouchers and request their greens tipping and shredded green waste (mulch) vouchers by completing the online form with name, address and email address. The vouchers will automatically be sent via email and can be downloaded to a smart device and are immediately ready for use.

Vouchers then only need to be shown on a phone or iPad at the Wangara Greens Recycling Facility for the QR code to be scanned (along with a valid ID to show proof of address, if requested).

I don’t have a smart device, what can I use?

Residents will be able to print the vouchers out at home and take to the Wangara Greens Recycling Facility to be scanned upon entry.

I don’t have a printer, what can I do?

Physical copies of both the guide and vouchers will be provided upon request for residents without the ability or support to access guides or vouchers electronically.

Assistance is also available at any one of the City’s Libraries or from the Customer Service team at the administration building should residents require assistance.

Can my mower man still use them?

As per previous years your mower man can present your pass with a letter from the resident stating that they are your contractor and have permission to use the pass.

Can I get a physical copy sent to me?

We also know that one size does not always fit all, as such, printed copies of both will be available to residents upon request by contacting the City’s Customer Care team on 9400 4255.

More information on the 2022/23 waste guide and tip passes will be available at joondalup.wa.gov.au/greenstippingvouchers from 1 July 2022.