The City has launched a new marketing campaign, Right call. Right response, to help residents understand who to contact in different situations.
The campaign explains when to call emergency services, police or the City’s Community Safety team—ensuring urgent matters receive immediate attention and the right support is provided every time.
Emergencies or situations where lives are at risk should always be reported by calling 000
For non-urgent police matters, residents should contact 131 444
For local issues such as parking concerns, animal matters and littering, residents can contact the City’s Community Safety team on 9400 4000
The City’s Field Officers play a vital role in the community, responding quickly to everyday issues and helping maintain safe, well-managed neighbourhoods.
By directing calls to the appropriate service, the campaign helps reduce pressure on emergency lines while ensuring residents receive timely and effective assistance.
See below the quick reference guide on who to call.
| Community Safety: 9400 4000 | WA Police Force: 131 444 | Emergencies: 000 |
|---|---|---|
| Abandoned vehicle | Anti-social behaviour | Fire |
| Animal control/dog attacks | Assault | Life or property threatened |
| Animal registration | Bomb threat | Serious road crash or crime |
| Footpath obstruction | Burglary | Serious/life threatening injuries |
| Graffiti management | Criminal damage | |
| Littering | Driving complaint/crash | |
| Lost pets | Drug use/paraphernalia | |
| Parking | Indecent/obscene behavior | |
| Street trading | Stealing/shoplifting | |
| Unauthorised signage | Street/park drinking | |
| Verge compliance | Suspicious behaviour | |
| Suspicious items | ||
| Threats | ||
| Trespassing | ||
| Weapons possession |