Find infomation on parking permits within the City of Joondalup.
Parking permit applications and renewals
The City of Joondalup offer a range of parking permits for use in those areas where parking restrictions apply:
Important note: You can access the Parking fees and charges (PDF) to check the costs associated with parking in various areas of the City, including hourly fees, daily fees, and weekly fees.
The City of Joondalup sincerely thanks you for your support and patience as we transition to the City’s digital ePermit system.
The new system is a contemporary way to manage parking in the City of Joondalup and will allow residents to apply for and self-manage parking permits at their own convenience.
Easy setup for owner-occupiers
To make the process as smooth as possible, we’ve pre-registered and approved owner-occupiers who had existing permits, using your last provided email address. To complete the process, simply access the portal, reset your password, and add your vehicle registration details.
Tenants
If you are a tenant, please “Sign up” with a new account, and follow the steps to apply for your required number of ePermits, remembering to provide proof of residency and a current lease with expiry dates.
Follow the link below to access the portal and complete your ePermit set-up.
Assistance
Support for those who receive care
If you or a loved one receive care, we are working with care providers to ensure continued access to permit parking areas. If you have concerns about a service provider parking at your home, please ask them to contact us directly.
In-person assistance
If you would prefer face-to-face support, our Community Safety Officers are available for 15-minute appointments at the front counter on Mondays, Wednesdays, and Fridays. Please call us ahead of time to book an appointment, at 9400 4000 or email info@joondalup.wa.gov.au
Online assistance
For further support, we’ve created a short videos to assist you with resetting your password, adding vehicle registrations, and more. You can find these resources and answers to Frequently Asked Questions below:
Short videos
- How to add, delete, and activate a vehicle registration
- How to set or reset your password
We are committed to ensuring this transition is as smooth and easy as possible, and we are here to support you. Please don’t hesitate to reach out if you need any assistance.
Terms and conditions
For more information please read the Residential parking ePermits terms and conditions (PDF).
Ocean Reef Boat Harbour annual parking permits allow a vehicle, with an attached boat trailer, to park without payment of the daily fee.
The parking permit applies to the boat trailer, not the vehicle towing it, allowing for more than one vehicle to tow the boat trailer, should it be required.
Upon expiry of your permit, you are required to re-apply for a new 12-month parking permit.
How to apply for an Ocean Reef Boat Harbour parking permit
Prior to submitting your application, please ensure you have read and understood the Conditions of Use (PDF).
Apply for an Ocean Reef Boat Harbour parking permit online
The Reid Promenade Car Park is located in the Joondalup City Centre and offers various parking options and fees. Monthly services allow drivers to use the car park without having to pay on each visit.
A limited number of monthly services are available:
- Premium: 24-hour access to an allocated bay in the private parking area (via a separate entry/exit gate)
- Reserved: 6am - 8pm weekday access (except public holidays) to an allocated bay in the main car park
- E-Permit (unreserved): 6am - 8pm weekday access (except public holidays) to unreserved bays.
Terms and Conditions
You can read the Reid Promenade Car Park Terms and Conditions (PDF) to check the relevant details about Premium, Reserved and E-Permit Parking.
How to apply for a Reid Promenade Car Park permit
Apply for a Reid Promenade car park permit online
Pay for a Reid Promenade car park permit
ePermit Frequently Asked Questions
The ePermit portal launched on Monday 6 January 2025. Follow the link to access the portal and complete your ePermit set-up - DigitalPermits.
Owner-occupiers - We’ve pre-registered and approved owner-occupiers who had existing permits in 2024, using the last provided email address. To complete the process, simply access the portal, reset your password, and add your vehicle registration details.
Tenants - If you are a tenant, please “Sign Up” with a new account, and follow the steps to apply for your required number of ePermits.
Follow the link to access the portal and complete your ePermit set-up - DigitalPermits.
Existing printed residential permits expire on Monday 31 March 2025, so please ensure you have activated your ePermit account in time to avoid infringement.
All residents who reside in one of the City’s residential permit areas, are eligible to apply for an ePermit, based on verification of their occupancy type. See the Residential Permit Area maps below:
ePermits will be valid for use in the existing authorised parking bays within the parking permit area you have been assigned based on your residential address.
ePermits allow you to park in authorised bays of your assigned permit area, but please note that a parking space is not guaranteed. If no bays are available in your permit area, we kindly ask residents to find alternate parking in accordance with the Parking Local Law 2023.
The City will continue to issue two (2) free ePermits and one (1) paid ePermit, per residential address. Each free and paid permit can be linked to up to four (4) vehicle registrations each, with one vehicle being activated per permit at any given time.
The ePermit portal allows you to quickly and easily activate the vehicle registration online to match the vehicle in use that day.
Yes, in the online system, each property can apply for two free permits and one paid permit. You can save up to four vehicle registrations per permit.
You can complete the online application upon your return. Existing owner-occupier permit holders have been automatically loaded into the system, and ePermit account details sent to your last registered email address.
Online assistance - Our website offers helpful videos to assist you with resetting your password, adding vehicle registrations, and more. You can find these resources and answers to Frequently Asked Questions.
In-person assistance - If you would prefer face-to-face support, our Community Safety Officers are available for 15-minute appointments at the front counter on Mondays, Wednesdays, and Fridays. Please call us ahead of time to book an appointment.
ePermits can be utilised for regular visitors, family, carers, trades people or contractors or anyone visiting the property of the registered account holder. Please be aware that altering account holder details, misuse, or use by anyone other than those attending the account holder’s property may lead to the permit being revoked. (For example, sale of ePermit for commercial use)
Paid permits will remain $100 per year, with one available per property, once the two free permits are exhausted.
You can use any ePermit, whether free or paid, for trade or visitor vehicles. To use a permit, log into the system, and add the vehicle registration to one of your ePermits. Click the button next to that registration to 'activate' it. When activated, the colour next to the registration will turn green, showing the vehicle is authorised to park.
You can add up to four vehicles per permit and change them as needed. You can also update which vehicle is active throughout the day.
Please refer to the 'Online assistance' section to watch the instructional video on how to update your vehicle registrations.
If you or a loved one receive care, we are working with care providers to ensure continued access to permit parking areas. If you have concerns about a service provider parking at your home, please ask them to contact us directly.
All ePermits will be self-managed online, by the permit holder. Owner-occupiers no longer need to renew their free permits annually and will only renew their paid permits every 12 months.
Free tenant permits will align with lease dates, or a maximum of 12 months, whichever is lesser and then need to be renewed after 12 months or when signing a new lease.
All ePermits can be renewed and paid for via our ePermit portal.
ePermits allow residents to park in designated bays within their assigned permit area. Field Officers regularly check City parking and may issue fines to vehicles without a valid ePermit in authorised areas or who haven't paid for parking in paid zones. If you receive a fine for alleged illegal parking, you can lodge an appeal online at joondalup.wa.gov.au, and we will review your case promptly.
Field Officers will be using licence plate recognition to scan vehicle registrations within the allocated permit parking areas, to confirm if that vehicle has an ePermit and is authorised to park.
Please contact Community Safety on 9400 4000 or info@joondalup.wa.gov.au
EasyPark
EasyPark is available in the City of Joondalup, making paid parking smarter, faster, and more flexible.
Benefits of EasyPark
- Avoid infringements by setting reminders in the app and managing your parking session directly from your phone.
- Need more time? Extend your parking using the app.
- Need less time? Stop your parking and only pay for the time you use.
How to use EasyPark
- Visit the EasyPark website or download the app from the App Store or Google Play Store.
- Register your details and vehicles.
- Once parked, open the App, confirm your location, choose the correct vehicle registration, and start your parking session!
- Extend your parking at any time from the app, up to the maximum parking time allowed.
- When returning to your car, open the App and end your session to ensure you only pay for the time you have used.
EasyPark Frequently Asked Questions
EasyPark can be used in all fee-payable parking areas within Joondalup City Centre, excluding the Reid Promenade Multistorey car park, as well as Ocean Reef Marina.
If the parking signage states ‘fee payable’ and/or to display a ticket you can use the EasyPark App instead of using the ticket machine. The EasyPark App gives you a ‘virtual’ ticket rather than a physical ticket.
The City ticket machines will still be available to pay for parking.
No, drivers who want to use the ticket machines can do so. The EasyPark App is an additional convenience for drivers who want it.
No, there is no minimum payment or time with EasyPark. Start your parking session when you park, and end your parking session when you leave to only pay for the time you use.
EasyPark charges a service fee for users. This additional cost goes to the App provider, not the City.
Yes, EasyPark charge for SMS reminders, you can opt out of this service at any time via the App.
In App push-notifications reminders are free of charge.
Customer support is provided by EasyPark on 1300 734 070.
If you use a ticket machine you do need to display the parking ticket on your vehicle dash.
To report a ticket machine fault contact
- Email: info@joondalup.wa.gov.au
- Phone: 08 9400 4000
Please note, if a machine isn’t accepting credit card payments or the coin payment slot isn’t working, payment can be made using the EasyPark App.
If you have registered your vehicle within the App, our Field Officers will be able to use the licence plate to confirm you have paid for parking.
(what do I do once I’ve parked for 2-hours in a 2-hour space?)
Yes, once you have parked for the maximum time allowed in a bay according to the signed restrictions, you must move your vehicle to a different section of road and not return to the same section of road within 2-hour.
To submit an appeal, follow the instructions on the back of the infringement notice. Appeals must be submitted in writing and can be done so online, via post or in person at the City of Joondalup Administration building, 90 Boas Avenue, Joondalup. Find out how to appeal an infringement.
No, this function on the EasyPark App is not available in City of Joondalup.
No, this function on the EasyPark App is not currently available in the City of Joondalup.
For further information about how EasyPark processes personal data, please see the EasyPark privacy policy.
EasyPark has implemented an information security management system (ISMS) in accordance with ISO 27001. Furthermore, EasyPark has recruited a Head of Information and IT Security and established internal control as part of the ISMS.
