Customer satisfaction survey 2023
The City of Joondalup surveyed the community to help understand what they think of the services the City provides and where improvements can be made. The survey is conducted every two years to measure the level of overall satisfaction with the City, as well as assess the performance of services relevant to residents.
Customer satisfaction ratings
| 89.9% of customers are satisfied with services provided |
| 97.2% of customers are satisfied with the City of Joondalup as a place to live |
| 72.5% of customers are satisfied with the value of money from rates |
| 82.4% of customers are satisfied with their customer service experience |
Summary of satisfaction results
| 96.1% Library services | 79.9% Pool inspections |
| 93.4% Craigie Leisure Centre | 83.1% Community safety |
| 91.4% Parks | 85.5% Landscaping design |
| 87.0% Emergency management | 83.9% Cultural services |
| 87.5% Community facilities | 83.1% Community development |
| 87.0% Conservation and natural area management | 77.5% City communications |
| 88.7% Waste management | 78.0% Tourism and visitor attraction |
| 83.2% Roads | 71.5% Parking and management provision |
| 85.8% Transport and traffic management | 64.5% Community consultation and engagement |
| 86.3% Environmental health services | 83.8% City website |