Contact the City if you have questions, need assistance, or want to provide feedback, we are here to help.
Customer Care Centre - Administration Building
- 90 Boas Avenue, Joondalup
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8.30am - 5pm Monday to Friday (except on public holidays)
PO Box 21, Joondalup, WA 6919 - info@joondalup.wa.gov.au
- +61 8 9400 4000
Online support
myJoondalup is the City’s customer self-service portal that enables you to create an account and request for various City services, and keep track of the status of your requests.
To report damage or maintenance requirements of a City asset or area, please complete the form below for a response and action. Examples of assets or areas maintained by the City include potholes, broken footpaths, building maintenance, playspace issues and damaged seats.
To report street tree maintenance, fallen branches and tree removal please visit the tree maintenance page.
Emergencies and after-hours support
Contact emergency services on 000 for:
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Fire
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Life or property threatened
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Serious road crash or crime
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Serious and life-threatening injuries
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Urgent medical attention is required
Call the WA Police Force on 131 444 for:
- Anti-social and disorderly behaviour
- Assault
- Bomb threat
- Burglary
- Criminal damage
- Driving comlaint/crash
- Drug use/drug paraphernalia
- Found property/suspicious items
- Indecent/obscene behaviour
- Stealing/shoplifting
- Street/park drinking
- Suspicious behaviour
- Suspicious items
- Threats
- Trespassing
- Weapon possession
Call Crime Stoppers on 1800 333 000 for anonymous reporting of criminal or suspicious behaviour.
You can also make a report online.
Call the City of Joondalup on 9400 4000.
After 5pm, press ‘1’ to report an urgent issue that needs immediate attention, such as:
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Damage to City (Council) buildings and other assets
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Fallen trees on roads
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Illegal dumping
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Illegally parked vehicles
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Lost or injured dogs and cats
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Offensive graffiti
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Road damage creating a hazard
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Unauthorised burning off
During business hours, please follow the normal phone prompts.
Call the Wildcare Helpline on 9474 9055 for injured, orphaned, stranded or deceased native wildlife in public places.
Note: The City of Joondalup district coastline is adjacent to the Marmion Marine Park. For this reason, responsibility for marine wildlife rests with the Department of Biodiversity, Conservation and Attractions – Parks and Wildlife Service.
National relay service and Auslan interpreting services
National relay service
- TTY number: 13 36 77
- Voice relay number: 1300 555 727
- SMS relay number: 0423 677 767
The City also provides free Auslan interpreting services to anyone who requires it to conduct City business.
Translating and interpreting services
Non-English Speaker Translating and Interpreting Service
(TIS): 13 14 50
TIS National provides a 24/7 telephone interpreting service to all states and territories in Australia.