COVID-19 – Frequently asked questions

Joondalup Libraries continue to be guided by advice from the State Government. There are no current COVID restrictions in place at Libraries. You are encouraged to check in using the SafeWA app, ServiceWA app or contact register.

ServiceWA app

While the ServiceWA app is not compulsory, the State Government is encouraging everyone to use it. To help you get started and correctly set up your account please see the following information and guides provided by If you have questions concerning the ServiceWA app, Joondalup Libraries recommend you read the FAQ provided by the State Government. If you need further help getting your app connected, call your local library branch for an appointment. Staff can advise you on what opportunities for guidance and troubleshooting are available.

How do I stay up to date with the latest information?

To stay up to date with the latest information, follow Joondalup Libraries on Facebook or Instagram or subscribe to the Libraries eNewsletter. Special editions of the newsletter will be published as circumstances change.

 Library Online:

  • Current open hours
  • Online resources are available 24/7 with your library card on the catalogue
  • Story time and other event sessions are available on the library YouTube platform
  • If you require digital assistance, the Digital Help line 9400 4183 will be in service.

Thank you for your understanding and patience during this time.

Stories during COVID times

COVID-19 Stories – The Joondalup Journey – Libraries are collecting your stories relating to COVID times. These can be diaries or reflections, photos, mementos and sharing acts of kindness.

Useful health resources