COVID-19 – Modified Library Services and Times – Frequently Asked Questions

The City continues to evaluate how it can best respond to relaxed COVID-19 restrictions proposed by State Government. The City’s highest priority remains the health and well-being of the community and visitors to the City. Library services have been modified to ensure the City meets the community’s hygiene and safety expectations.

Customers will be able to browse freely as well as access public computers and printing facilities at Joondalup, Duncraig and Woodvale Libraries.

Library open times

The Click and Collect Service will continue from Joondalup, Duncraig and Woodvale Libraries.

Click and Collect

Events and programs

Children’s and adult programs and events will be offered online (in a modified format) and the City’s digital collection remains accessible. The child immunisation health clinic will continue as normal at Joondalup Library. The City is unable to take bookings for its library meeting rooms until further notice.

The Books on Wheels service is committed to continuing service to the City’s most vulnerable community members. Library members can access free eBooks, audiobooks, magazines and streaming services.

When will Whitford Library be reopening?

Whitford Library will remain closed for refurbishment until November 2020. From Monday 29 June 2020, Whitford Library’s after hour chute and Click and Collect service will also be closed.

How do I stay up to date with the latest information during the closure?

Members will receive regular communication through the City’s eNewsletter. To stay up to date with the latest information, follow the City on social media through Facebook or Instagram.

Borrowing Library items, renewals and fines

Joondalup Libraries would like to remind all members that items borrowed prior to Wednesday 3 June 2020 are due for return or renewal by close of business on Tuesday 30 June 2020. You can review your library loans by connecting to your membership online or call Library staff on 9400 4751.

Available online resources

With your City of Joondalup Library membership, you have access to a number of digital offerings. This includes access to audiobooks, eBooks, online magazines, video streaming and a wide range of other free online options. Visit the City’s website for a full list of digital options.

Available resources for children

Joondalup Libraries have developed a range of online learning events and activity options for children of all ages.

online resources for all ages

General Information

Where should I get accurate information about COVID-19?

  • Please visit the Department of Health website.

Other helpful health resources:

  • World Health Organisation website
  • State Government Coronavirus website – this site contains the WA Government Pandemic Plan
  • COVID-19 (Coronavirus) Multilingual Resource Library website 
  • Coronavirus information hotline – 1800 020 080
  • The Commonwealth Department of Health have a number of resources translated into different languages, should you need these resources visit their website

For further information contact the City on 9400 4000, email or visit the City’s website.