Rates payment methods

For your convenience Rates Notices can be paid using any of the following payment methods:

Credit card

  • Phone 1300 764 144
  • Pay online – Mastercard and Visa only Credit card minimum payment is $5.00. A surcharge of 0.5% will apply to credit card payments


Contact your bank or financial institution to make this payment from your cheque, savings, debit, credit card or transaction account. further information about bPay can be found on their website. Please quote Biller Code 18143 and your Reference Number.

Direct debit

Pay your Rates account automatically from a nominated bank account. Please complete the direct debit online form or for further information call Rating Services on 9400 4574.

Mail (using the re-usable envelope)

Make cheques payable to City of Joondalup and insert the cheque and the payment slip in to the re-usable envelope provided. The top portion of the notice should be retained as your record. No receipt will be issued.

Australia Post

Payment can be made at any Australia Post office by presenting your rates notice intact (excludes credit cards).

The City’s Customer Service Centre

Payment can be made by cash, cheque, EFTPOS or credit card (minimum payment is $5.00; a surcharge of 0.5% will apply to credit card payments by Visa or Mastercard) at the following location:

Please note payments close 30 minutes prior to the close of business.

  • Joondalup Customer Service Centre

Administration Building
90 Boas Avenue, Joondalup
8.30am –  5.00pm Monday To Friday

The City accepts no responsibility for correspondence not being received, being received late due to postal delays, or being illegible.