Satisfaction guaranteed in Joondalup

More than 97 per cent of residents are satisfied with Joondalup as a place to live, according to the results of the City of Joondalup’s 2022/23 Customer Satisfaction Survey.

This astonishing statistic was one of the most notable findings of the independent survey, the results of which were presented to the Joondalup Council in December.

More than 600 residents took part in the biennial survey in August and September this year.

Key results included:

• 89.9 per cent of respondents were satisfied with the services provided by the City.
• 82.4 per cent were satisfied with the City’s customer service experience.
• 72.5 per cent were satisfied with value of money from their rates.

At an individual service level, a high level of satisfaction was achieved across all 20 externally facing services.

Services with the highest satisfaction levels included Library Services (96.1%), Craigie Leisure Centre (93.4%), Parks (91.4%), Waste Management (88.7%), Conservation and Natural Areas Management (87.7%), Community Venues (87.4%) and Emergency Management (87%).

Only five of the 20 services scored less than 80 per cent.

Improvements from 2020/21 were made in Tourism and Visitor Attraction, Landscape Design, Community Programs and Environmental Health Services.

Joondalup Deputy Mayor Adrian Hill said he was buoyed by the positive results, which again showed the majority of the City’s 165,000 residents were happy with the work the Council and the City is doing on their behalf.

“It’s great to again see such high levels of satisfaction, particularly in 2023; the year our community celebrates our 25-year anniversary as a City,” he said.

“For more than a quarter of a century, Joondalup has enjoyed a reputation as one of the world’s most liveable cities. The latest results will only enhance that reputation.”

Cr Hill said the City would continue to seek to improve the customer experience and better meet the service delivery expectations and priorities of the community.