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Customer Care Centre

The friendly team at the Customer Care Centre can provide assistance with a wide variety of City services and information, including:

Joondalup Library

About

Joondalup Library is one of the busiest public library in Western Australia. Joondalup Library opened its doors in 1997 as part of a civic and administration centre. Since then it has been proudly serving Joondalup’s community, providing access to meeting rooms, technology and a vast range of books, DVDs, CDs and other formats, just to name a few.

Reference collection

Located on the lower ground floor within the Joondalup Library, the Reference area houses a large collection suitable for students and researchers of all ages.

Local History collection

Joondalup Library houses the purpose-built Local History areas on the lower ground floor.

Facilities and services

Technology

Study

Accessibility

  • Wheelchair access
  • Bike racks
  • Disabled/pram/seniors parking
  • Hearing loop
  • Accessible public toilets
  • Lift access (with Braille control panels)
  • Stair access
  • After hours return chute
  • Books on Wheels Service
  • Evacuation Plan

Artworks

Your Libraries act as venues to view some of the City’s current Public Art Collection such as paintings, photography, mosaics, murals and sculptures. Take a tour of the art collection on display in the Joondalup Library and Local History/Reference area or search the City’s register.

City of Joondalup – Administration Centre

The City’s Administration Centre is located at 90 Boas Avenue, Joondalup, next to the Civic Centre, Council Chambers and Joondalup Library.

Our Customer Care Team is the first point of contact for requests, enquiries and feedback and are based in the City’s Administration Building.

Please use the search function at the top of this page for further information about the City, our functions and services.

Sorrento Beach

Sorrento Beach offers excellent family swimming and turquoise water laps against pure white sand, making it an idyllic spot for a relaxing afternoon of beach fun.

Sorrento Beach is located directly south of the bustling Hillarys Boat Harbour, which is home to plenty of restaurants and cafes, as well as the Aquarium of Western Australia.

The Sorrento Surf Life Saving Club provides peace of mind with lifeguard patrols on weekends and public holidays, while midweek lifeguard patrols are provided by the City in conjunction with Surf Life Saving WA.

Removal of Beach Enclosure

The City of Joondalup in conjunction with the State Government installed a beach enclosure at Sorrento Beach in late 2016, however at its November 2020 meeting, Joondalup Council unanimously resolved to remove the Sorrento Beach enclosure due to the compromised integrity of the structure. Removal of the beach enclosure has been completed.

The City will investigate options for the provision of a replacement enclosure. This will enable the City to adequately investigate and plan appropriately to implement a new enclosure, aided by the lessons learnt from the Sorrento Beach enclosure.

Duncraig Library

About

Duncraig Library is a vibrant and welcoming community space enjoyed by people of all ages. The library opened in 1974 and as one of the top ten busiest Libraries in the state, it remains a favourite place for people to experience, learn and socialise.

In April 2019 a community artwork collaboration between students at Duncraig Primary School and WA artist Andrew Frazer was unveiled on the front wall. It celebrates the surrounding native flora and complements the flourishing community garden located in the library courtyard and surrounds. The garden is managed by Duncraig Edible Garden, a community driven project that promotes values of community, sustainability and sharing economies.

Come and experience the wonderful space and enjoy the broad range of programs, activities and events on offer; or just sit, relax and have some quiet time and a good read.

Facilities and services

Accessibility

  • Wheelchair access
  • Bike racks
  • Disabled/pram/seniors parking
  • Accessible public toilets
  • Hearing loop
  • After hours return chute
  • Books on Wheels Service
  • Evacuation Plan

Technology

Study

Artworks

Your Libraries act as venues to view some of the City’s current Public Art Collection such as paintings, photography, mosaics, murals and sculptures. Take a tour of the art collection on display in the Joondalup Library and Local History/Reference area or search the City’s register.

Public toilet facilities

There are public toilet facilities in the City parks below. All public toilets are on a cleaning schedule.

Open 24 hours Open 6.00am – 8.00pm
Auto door timer		 Open variable hours
Burns Beach Park, Burns Beach Admiral Park, Heathridge Craigie Leisure Centre, Craigie
Whitfords Nodes, Hillarys Barridale Park, Kingsley Duncraig Library, Duncraig
Hillarys Animal beach, Hillarys Beldon Park, Beldon Falkland Park, Kinross
Hillarys North beach, Hillarys Belrose Park, Kallaroo Joondalup Library, Joondalup
Hillarys Park, Hillarys Blackall Park, Greenwood Whitford Library, Whitford
Iluka Foreshore Toilets, Iluka Blackboy Park, Mullaloo Woodvale Library, Woodvale
Marmion Beach, Marmion Bramston Park – UAT only, Burns Beach Warrandyte Park – External UAT, Craigie
Mullaloo North, Mullaloo Bridgewater Park, Kallaroo
Mullaloo South, Mullaloo Caledonia Park, Currambine
Neil Hawkins Park, Joondalup Camberwarra Park, Craigie
Ocean Reef Boat Harbour, Ocean Reef Central Park, Joondalup
Pinnaroo Point, Hillarys Charonia Park, Mullaloo
Reid Promenade, Joondalup Chichester Park – UAT only, Woodvale
Sorrento North, Sorrento Christchurch Park, Currambine
Sorrento South, Sorrento Delamere Park, Currambine
Ellersdale Park, Warwick
Emerald Park – UAT only, Edgewater
Glengarry Park, Duncraig
Hawker Park, Warwick
James Cook Park – South, Hillarys
Juniper Park, Duncraig
Key West, Mullaloo
Korella Park, Mullaloo
Lexcen Park, Ocean Reef
MacDonald Park / Fleur Freame, Padbury
Marri Park – Lower, Duncraig
Mawson Park, Hillarys
Melene Park, Duncraig
Mirror Park, Ocean Reef
Moolanda Park, Kingsley
Multi Story Carpark, Joondalup
Ocean Reef Park – UAT only, Ocean Reef
Otago Park, Craigie
Penistone Park – Upper UAT only, Greenwood
Prince Regent Park, Heathridge
Robin Park, Sorrento
Santiago Park, Ocean Reef
Seacrest Park, UAT only, Sorrento
Shepherds Bush – External UAT, Kingsley
Sorrento Soccer – UAT only, Sorrento
Timberlane Park – UAT only, Woodvale
Warwick Hockey Stadium – UAT only, Warwick
Warrandyte Park, UAT only, Craigie
Windermere Park, Joondalup

UAT = Universal Accessible Toilet
 



Iluka Beach

 

Featuring a small beach gazebo at one end of the beach and a boardwalk at the other, this small but idyllic location is popular for families looking for a sheltered stretch of beach to have a picnic or a dip in the crystal clear waters in this pristine part of Marmion Marine Park. If the kids are feeling more adventurous, perhaps visit the lookout and Iluka Foreshore Park with playground with toilet and BBQ facilities only a short walk away.

Iluka Beach is connected to the extensive and beautiful coastal footpath meandering along the coastline, providing further opportunity to enjoy this region by taking a nice stroll while enjoying the stunning views it offers.

Mullaloo Beach North

A family favourite, Mullaloo Beach North is a popular swimming beach, ideal for children of all ages, take a dip in the refreshing waters of the Indian Ocean or laze on the soft white sand. Enjoy a stroll, run or a bike ride on the beach paths that connect Mullaloo to neighbouring beaches along the coast.

Mullaloo Beach North features a lookout which sits atop a small hill. Why not take a brief walk to the top and drink in a spectacular Indian Ocean sunset.

Look out for seabirds, dolphins, sea lions, rays and a huge diversity of other species from the beach or lookout.

Hillarys Beach Park (Whitfords Nodes Health and Wellbeing Hub)

Transformation into the health and wellbeing hub

Whitfords Nodes Health and Wellbeing Hub at Hillarys Beach Park now includes a large shaded public playground for the enjoyment of children aged between two and 12 years old. The playground includes swings, combination and climbing units, nature play elements, sand play and all-abilities play. The park also has many undercover picnic settings, benches and barbecues, new tree planting, an improved irrigation system, drink fountains and universal access footpaths.

Visitors to the park can also enjoy the iconic exercise stairway that extends to a height of 22m up the dune landscape and has 145 steps to climb with rest stops along the way. The top offers panoramic views of the coastline and the harbour. The exercise stairway is linked to multiple running tracks of varying lengths and difficulty through the park and the dunes. At the base of the stairway is a dedicated outdoor fitness equipment area suited to body weight exercises and calisthenics.

The health and wellbeing hub is also home to Australia’s largest outdoor park warrior course featuring 16 innovative and challenging obstacles over a 78 metre soft fall surface. Participants can register and record their times via an app, available by scanning a QR code located at the starting line of the course, allowing them to challenge themselves or others.

Burns Beach

A family favourite, Burns Beach is a sheltered swimming spot that sits within the wildlife-rich waters of Marmion Marine Park. Walk the coastal path, relax on the white-sand beach, barbecue in the grassed parks, or just sit atop the limestone cliffs and drink in a spectacular Indian Ocean sunset.

Look out for seabirds, dolphins, sea lions, rays and a huge diversity of other species from the lookout points. Interpretive signs along the way provide insights into the native flora, fauna and history of the area.

Dine ocean-side at the café, or try chasing some fish by throwing in a line from the groyne or northern end of the beach.

Iluka Beach Park

The City boasts 17km of stunning coastline, stretching north from Beach Road in Marmion, through to Burns Beach Road in Burns Beach. The beaches within the City have many facilities, which makes visiting them a pleasurable experience for residents and tourists of all ages.