Customer Care Centre

The friendly team at the Customer Care Centre can provide assistance with a wide variety of City services and information, including:

Joondalup Library

About

Joondalup Library is one of the busiest public library in Western Australia. Joondalup Library opened its doors in 1997 as part of a civic and administration centre. Since then it has been proudly serving Joondalup’s community, providing access to meeting rooms, technology and a vast range of books, DVDs, CDs and other formats, just to name a few.

Reference collection

Located on the lower ground floor within the Joondalup Library, the Reference area houses a large collection suitable for students and researchers of all ages.

Local History collection

Joondalup Library houses the purpose-built Local History areas on the lower ground floor.

Facilities and services

Technology

Study

City of Joondalup – Administration Centre

The City’s Administration Centre is located at 90 Boas Avenue, Joondalup, next to the Civic Centre, Council Chambers and Joondalup Library.

Our Customer Care Team is the first point of contact for requests, enquiries and feedback and are based in the City’s Administration Building.

Please use the search function at the top of this page for further information about the City, our functions and services.

Tangaroa Blue WA Beach Clean-Up

The Tangaroa Blue Foundation is an Australian registered charity focused on the health of the marine environment, and coordinates the Australian Marine Debris Initiative, an on-ground network of volunteers, communities, organisations and agencies around the country monitoring the impacts of marine debris along their stretch of coastline.

Friday 14 – Monday 17 October is the WA Beach Clean-Up weekend. People can get involved by hosting a clean-up, or by joining an organised clean-up. Last year, over 90 organisations (1,439 volunteers) joined in the WA Beach Clean-up, and collected over 3 tonnes of debris.

City of Joondalup in partnership with Keep Australia Beautiful Beach Clean-Up:

  • Date: Sunday 16 October 
  • Location: Sorrento Beach between 8.30am – 10.30am (table at the bottom of the stairs at the carpark, north of Sorrento Surf Club).
  • Register your attendance here.

Complimentary coffee will be provided for volunteers after the clean up by Finn’s Cafe – don’t forget your reusable cup!

Bring along your hat, sunscreen, and water bottle.

Sorrento Beach

Sorrento Beach offers excellent family swimming and turquoise water laps against pure white sand, making it an idyllic spot for a relaxing afternoon of beach fun.

Sorrento Beach is located directly south of the bustling Hillarys Boat Harbour, which is home to plenty of restaurants and cafes, as well as the Aquarium of Western Australia.

The Sorrento Surf Life Saving Club provides peace of mind with lifeguard patrols on weekends and public holidays, while midweek lifeguard patrols are provided by the City in conjunction with Surf Life Saving WA.

Removal of Beach Enclosure

The City of Joondalup in conjunction with the State Government installed a beach enclosure at Sorrento Beach in late 2016, however at its November 2020 meeting, Joondalup Council unanimously resolved to remove the Sorrento Beach enclosure due to the compromised integrity of the structure. Removal of the beach enclosure has been completed.

The City will investigate options for the provision of a replacement enclosure. This will enable the City to adequately investigate and plan appropriately to implement a new enclosure, aided by the lessons learnt from the Sorrento Beach enclosure.

Reid Promenade car park – CBD

The City’s multi-storey car park is centrally located in the Joondalup City Centre.

There are 538 regular bays (including six disability parking bays) and six motorcycle bays in the public area of the car park.

It also offers:

  • Safe and secure parking
  • Undercover parking
  • Ticketless parking – Licence Plate Recognition (LPR) technology is used
  • Electric vehicle charging stations, in the main public car park
  • Access to the main public car park between 6.00am – 8.00pm weekdays (except public holidays)
  • Different rates for different parking options, e.g. Early Bird and Monthly Fee Services
  • 28 Premium reserved bays (including one disability parking bay) in the private area of the car park with 24 hour access

 

Duncraig Library

About

Duncraig Library is a vibrant and welcoming community space enjoyed by people of all ages. The library opened in 1974 and as one of the top ten busiest Libraries in the state, it remains a favourite place for people to experience, learn and socialise.

In April 2019 a community artwork collaboration between students at Duncraig Primary School and WA artist Andrew Frazer was unveiled on the front wall. It celebrates the surrounding native flora and complements the flourishing community garden located in the library courtyard and surrounds. The garden is managed by Duncraig Edible Garden, a community driven project that promotes values of community, sustainability and sharing economies.

Come and experience the wonderful space and enjoy the broad range of programs, activities and events on offer; or just sit, relax and have some quiet time and a good read.

Facilities and services

Accessibility

  • Wheelchair access
  • Bike racks
  • Disabled/pram/seniors parking
  • Accessible public toilets
  • Hearing loop
  • After hours return chute
  • Books on Wheels Service
  • Evacuation Plan

Technology

Study

Artworks

Your Libraries act as venues to view some of the City’s current Public Art Collection such as paintings, photography, mosaics, murals and sculptures. Take a tour of the art collection on display in the Joondalup Library and Local History/Reference area or search the City’s register.

Heathridge Park car park

Sail Terrace entrance – 83 parking bays, 2 disabled parking bays

Siren Road entrance – 29 parking bays, 2 disabled parking bays

MacDonald Park car park

Forrest Road entrance – 109 parking bays and four disabled parking bays

MacDonald Ave entrance – 50 parking bays and two disabled parking bays

Giles Ave entrance – 28 parking bays and one disabled parking bay

Percy Doyle Clubrooms parking stations PS1 – PS4

PS1 – 385 parking bays and seven disabled parking bays

PS2 – 32 parking bays and one disabled parking bay

PS3 – 89 parking bays and two disabled parking bays

PS4 – 76 parking bays and two disabled parking bays

Marri Park car park

23 Parking bays and one disabled parking bay at the Marri Road entrance

20 parking bays and one disabled parking bay on the Ayton Road entrance

Iluka Beach

 

Featuring a small beach gazebo at one end of the beach and a boardwalk at the other, this small but idyllic location is popular for families looking for a sheltered stretch of beach to have a picnic or a dip in the crystal clear waters in this pristine part of Marmion Marine Park. If the kids are feeling more adventurous, perhaps visit the lookout and Iluka Foreshore Park with playground with toilet and BBQ facilities only a short walk away.

Iluka Beach is connected to the extensive and beautiful coastal footpath meandering along the coastline, providing further opportunity to enjoy this region by taking a nice stroll while enjoying the stunning views it offers.