Some City of Joondalup services may be disrupted today because of a global Microsoft 365 (M365) outage. The outage is affecting the City’s systems, and it may affect our ability to complete some transactions.
What this means for you
Our phone lines, call-back services and email may be slower or unavailable at times while the issue is resolved. If you can’t get through, please try again later or use one of the options below. Our teams are working to restore full service as quickly as possible.
Use our online portal
Many requests can be lodged any time through the City’s customer portal, with no call needed. Visit my.joondalup.wa.gov.au to get started. Requests lodged through the portal will be actioned as soon as our systems allow.
Stay up to date
We’ll share updates on our website and social media as the situation changes: joondalup.wa.gov.au | facebook.com/cityofjoondalup
We apologise for any inconvenience and thank you for your patience and understanding.