Disability and inclusion

Changing Places are bathrooms that are secure, clean and specifically designed for people with disability who need space and assistance to manage their bathroom needs while out in the community.

Changing Places are locked using the Master Locksmith Association Key system. Using this system will help keep the Changing Places network secure, safe and reserved for people who need them, while still allowing people with disability 24/7 access. They include an adult sized, height adjustable change table, ceiling hoist, peninsular toilet, shower with seat, and space for two people to assist the person using the Changing Place.

Changing places in the City of Joondalup are located at Craigie Leisure Centre, Sorrento Beach and at the ground floor food court at Lakeside Shopping Centre.

To find out more information or explore other Changing Places locations please visit the changingplaces.org.au.

View the Changing Place Frequently asked questions below.

Accessible beach equipment

Accessible beach equipment, including all-terrain walkers and beach wheelchairs, provide access to the beach for people with disability or low mobility. This has been made possible through partnership with Mullaloo Surf Lifesaving Club, Sorrento Surf Lifesaving Club and Hillarys Boat Harbour. Please note that all beach equipment is only to be used at the location where they are stored.

• Mullaloo and Sorrento beaches have a beach wheelchair and all-terrain walker. These are free for use on a first come first service basis and do not require booking. The locker can be opened using a Master Locksmith Access Key (MLAK) or via pin code. Please contact the City on 9400 4000 or email in office hours for the pin code to the storage locker.
• Hillarys Boat Harbour has two beach wheelchairs which are free for use on a first come first service basis and do not require booking. The locker can be opened using a Master Locksmith Access Key (MLAK) or via pin code. Please contact the City on 9400 4000 or email in office hours for the pin code to the storage locker, or after office hours call Harbour Security on 0418 959 048. For further information regarding terms of use, visit the Department of Transport website.

The City thanks Mullaloo Surf Life Saving Club, Sorrento Surf Life Saving Club and Hillarys Boat Harbour for their valuable support for this important service.

Access matting

There are two locations within the City of Joondalup that feature access matting that supports people with difficulty navigating sand to reach the water which will be available in warmer months (subject to weather conditions/seasonal availability):

• Hillarys Beach, Hillarys Boat Harbour -The access matting is currently available for the summer season until 30 April 2026.
• Mullaloo Beach, Mullaloo - Access Matting is currently limited due to weather conditions impacting safety and maintenance. To protect both the mat and beach users, the first section has been temporarily removed, which includes the entry point from the path.

  Mullaloo Surf Life Saving Club is currently seeking volunteers to help maintain the beach access mat. Please contact communityservices@mullaloosurf.com.au if you’re interested in volunteering.

Accessible beach parking and toilets

There is ACROD parking and designated accessible toilets at the following beaches:

• Hillarys Beach
• Hillarys Beach Park
• Iluka Foreshore
• Marmion Beach
• Mullaloo Beach
• Ocean Reef Beach
• Pinnaroo Point
• Sorrento Beach.

View support services via the Community Directory. 

Craigie Leisure Centre has a range of state of the art universal access facilities for everyone to enjoy including:

• pool access
• aqua wheelchairs
• adult change table
• handrail access to spa.

The Centre also offers a range of accessible strength and conditioning equipment to support people of all abilities, including wheelchair users and people with limited mobility. These machines are designed to improve upper- and lower-body strength and can be used as part of both general and accessible gym sessions.

For further information on accessible equipment, support options or membership enquiries, please contact Craigie Leisure Centre on 9400 4600 or visit  Facilities and accessibility – Craigie Leisure Centre.

Disability or accessible parking is available throughout the City of Joondalup. If an easy access bay is not available, disability parking permit holders can park in a standard parking bay and still receive the concessions provided by the City.

For more information visit the parking restrictions page.

Access and Inclusion Plan 2021/22–2023/24

The City of Joondalup Access and Inclusion Plan 2021/22–2023/24 was approved by Council in November 2021 and aims to address physical accessibility and social inclusion for everyone visiting, working or living in the City of Joondalup.

Easy English Access and Inclusion Plan

The City of Joondalup now has an Easy English translation Access and Inclusion Plan available and is available in alternative formats upon request. 

View documents below.