2022/23 Waste Services Guide and Tipping Vouchers FAQ

What has changed?

The City is taking new measures to enhance its reputation as WA’s leading local government when it comes to environmental sustainability.

In 2022/23, residents can download the annual Waste Services Guide, greens tipping and shredded green waste (mulch) vouchers directly from the City’s website.

Residents can visit joondalup.wa.gov.au/greenstippingvouchers and request their greens tipping and shredded green waste (mulch) vouchers by completing the online form with name, address and email address. The vouchers will automatically be sent via email and can be downloaded to a smart device and are immediately ready for use.

Vouchers then only need to be shown on a phone or iPad at the Wangara Greens Recycling Facility for the QR code to be scanned (along with a valid ID to show proof of address, if requested).

Why the change?

The City receives many phone calls throughout the year from new residents and those that cannot find their waste services guide and vouchers.

This change enables the City’s residents to download the vouchers when they need them.

How does the new system work?

The Waste Services Guide is available on the City’s website.  From Friday 1 July 2022 residents can visit joondalup.wa.gov.au/greenstippingvouchers and request their greens tipping and shredded green waste (mulch) vouchers by completing the online form with name, address and email address. The vouchers will automatically be sent via email and can be downloaded to a smart device and are immediately ready for use.

Vouchers then only need to be shown on a phone or iPad at the Wangara Greens Recycling Facility for the QR code to be scanned (along with a valid ID to show proof of address, if requested).

I don’t have a smart device, what can I use?

Residents will be able to print the vouchers out at home and take to the Wangara Greens Recycling Facility to be scanned upon entry.

I don’t have a printer, what can I do?

Physical copies of both the guide and vouchers will be provided upon request for residents without the ability or support to access guides or vouchers electronically.

Assistance is also available at any one of the City’s Libraries or from the Customer Service team at the administration building should residents require assistance.

Can my mower man still use them?

As per previous years your mower man can present your pass with a letter from the resident stating that they are your contractor and have permission to use the pass.

Can I get a physical copy sent to me?

We also know that one size does not always fit all, as such, printed copies of both will be available to residents upon request by contacting the City’s Customer Care team on 9400 4255.

More information on the 2022/23 waste guide and tip passes will be available at joondalup.wa.gov.au/greenstippingvouchers from 1 July 2022.

Waste Services FAQs

Frequently Asked Questions

What is included in the City’s household waste collection service?

The City has a three bin waste service which assists to:

  • Give residents greater capacity for recycling green waste in the lime green lid bin.
  • Reduce the environmental impacts of sending organic waste to landfill.
  • Reduce the impact of increasing landfill costs on the annual refuse charge to ratepayers.

What the service looks like?

  • One 140L red lid bin for General waste, emptied weekly.
  • One 240L or 360L yellow lid bin for Recycling, emptied fortnightly.
  • One 240L lime green lid bin for Green waste, emptied fortnightly.

This means each week you will present two bins on the verge for collection:

  • Either the red lid general waste bin and yellow lid recycling bin
  • Or the red lid general waste bin and lime green lid green waste bin.

What the three different bin lid colours are for?

The City aligned the waste service to the Australian Standard for bin lid colours.

  • Red for general household waste
  • Lime green for green waste
  • Yellow for recycling.

This is to aid source separation of waste and for each bin to be clearly identifiable.

My yellow lid recycling bin is full every fortnight. What can I do?

The City offers a 50% larger yellow lid recycling bin (360L) which provides more space for recycling. There is no additional charge for a larger recycling bin. Please complete the form below to register for the 360L recycling bin.

Form to upgrade to a 360L recycling bin

You can also pay for an additional recycling bin by completing the form below.

Form to request an additional recycling bin

I’m worried my waste won’t fit in the 140L red lid general waste bin. What can I do?

Make sure all your recycling is placed in the yellow lid recycling bin and your green waste is placed in the lime green lid green waste bin. Separate out your soft plastic packaging and return this to Coles or Woolworths stores for recycling. Come along to one of the City’s events where further information on how to reduce the waste created at home will be available.

My 140L general waste bin is always full before collection day, what can I do now?

The City encourages residents to become more sustainable and find ways to reduce the amount of waste they place in the waste bin. Households who have attempted to reduce their waste but still regularly overfill the 140L red lid general waste have the option to opt out of the 140L bin for a 240L red lid general waste bin by completing the online form below.

Form to opt out of the 140L red lid general waste bin

To opt out of the 140L red lid waste bin and have the 240L waste bin the property owner or authorised agent must pay an opt out establishment fee of $159.00 which includes the first financial year or part thereof. In addition to the opt out establishment fee there will be an additional charge included on your annual Rates notice, set as part of the City’s annual budget, for servicing the larger bin – this additional charge is currently $235.00 each financial year.

What can go into the lime green lid green waste bin?

Loose organic garden waste such as:

  • Lawn clippings
  • Small branches
  • Leaves and flowers
  • Tree pruning’s and cuttings
  • Weeds, sticks and twigs.

Can I put my food waste in the lime green lid green waste bin?

No, the lime green lid bin is for green waste only, it is collected every fortnight. Please only place loose organic garden waste in this bin.

I don’t use my lime green lid green waste bin, do I have to have it?

If you don’t have gardens, lawns or plants you may not need a green waste bin. Residents who meet this criteria and wish to opt out of the green waste bin should fill in the request form. Checks will be made on properties who have opted out of the green waste bin to ensure it is not required.

My lime green lid green waste bin is full every fortnight. What can I do?

Additional greens waste can be taken to the Wangara Greens Recycling Facility, 70 Motivation Drive, Wangara on Saturday and Sunday.  This is a free service using a greens tipping voucher located in your waste guide.  A drop off fee will be charged without a voucher.

Can I have a bigger lime green lid green waste bin?

No, as the weight limit on all bins in 70kg. Greens waste can be quite heavy, therefore the lime green lid green waste bin is 240L in size.

However you can request an additional green waste bin by completing the form below.

Form for an additional green waste bin