Tag: faq

Waste Services Guide and Tipping Vouchers FAQ

Where can I download the Waste Guide and my greens vouchers?

Waste Guide: click here.

Greens tipping vouchers: click here. Vouchers will automatically be sent via email and can be downloaded to a smart device and are immediately ready for use.

Where are the vouchers valid?

Vouchers can only be used at Wangara Greens Recycling Facility, 70 Motivation Drive, Wangara. This facility is owned and operated by the City of Wanneroo. Please refer to the website for more information.

What has changed for 2023/24?

Residents now have the option to use the voucher for either shredded green mulch or 6x bags of compost. Each household will have two of these vouchers to use in 2023/24.

Why did it change from having the guide and vouchers delivered?

The change enables residents to download the vouchers when and if they are required. The City used to receive many phone calls throughout the year from existing and new residents stating they could not find their waste services guide and vouchers, therefore, requested a new copy. There is also the online Waste Disposal Guide for reference.

Can I get a physical copy sent to me?

Physical copies of both the waste guide and vouchers can be provided upon request, please call 9400 4000 for your copy.  

Do I need to print my tipping vouchers?

No. Vouchers can be shown/scanned on a mobile device (phone or tablet). Please ensure you take along a valid ID to show proof of address.

I don’t have a smart device, what can I use?

Residents can print the vouchers to be scanned upon entry.

I don’t have a printer, what can I do?

Physical copies of both the waste guide and vouchers can be provided upon request, please call 9400 4000 for your copy. Assistance is also available at any one of the City’s Libraries or from the Customer Service team at the administration building should residents require assistance.

Can my gardener use them?

Yes. As per previous years gardener can present your pass with a letter from the resident stating that they are your contractor and have permission to use the pass.

Waste Services FAQs

What is included in the City’s annual waste service?

The annual waste refuse charge for residents include:

What are the three bins used for? 

  • Red for general household waste.
  • Lime green for green waste.
  • Yellow for recycling.

The City has aligned the waste service to the Australian Standard for bin lid colours. This is to aid source separation of waste and for each bin to be clearly identifiable.

What does the standard service look like?

  • One 140L (or upgraded 240L) red lid bin for general waste, emptied weekly.
  • One 240L yellow lid bin for recycling, emptied fortnightly.
  • One 240L lime green lid bin for garden organic waste, emptied fortnightly.

How does the kerbside collection service work? 

Each week, a standard service will see a household present two bins on the verge for collection:

  • The general waste bin (red lid) and recycling bin (yellow lid), or
  • The general waste bin (red lid) and garden organic bin (lime green lid).

Find your waste collection dates by visiting the City’s webpage.

Why do I have three bins? 

  • Give residents greater capacity for recycling garden organic waste in the lime green lid bin.
  • Reduces the environmental impacts of sending organic waste to landfills.
  • Reduce the impact of increasing landfill costs on the annual refuse charge to ratepayers.
  • Increases material recovery through the recycling bin.

My recycling bin is full every fortnight. What can I do?

The City offers a 50% larger recycling bin (360L) for free. Please complete the online form to register for the larger 360L recycling bin. If you are still generating a lot of recycling, you can also request an additional recycling bin by completing this online form. This can only be authorised by the property owner or agent (additional fees apply to annual rates).

I’m worried my waste won’t fit in the 140L general waste bin. What can I do?

Make sure all your recycling is placed in the yellow lid recycling bin and your green waste is placed in the lime green lid green waste bin. Come along to one of the City’s events where further information on how to reduce the waste created at home will be available. You can also upgrade the 140L general waste bin to a 240L bin (additional fees apply).

My 140L general waste bin is always full before collection day. What can I do?

The City encourages residents to become more sustainable and find ways to reduce the amount of waste they place in the waste bin. Households that have attempted to reduce their waste but still regularly overfill the 140L red lid general waste have the option to upgrade the 140L bin for a 240L general waste bin by completing the online form. Upgrades of the general waste bin can only be authorised by the property owner or agent (additional fees apply to annual rates).

Can I put my food waste in the garden organics bin?

No, the garden organics bin is for garden green waste only. Please only place loose garden organic waste in this bin.

My garden organics bin is full every fortnight. What can I do?

Additional green waste can be taken to the Wangara Greens Recycling Facility, 70 Motivation Drive, Wangara on Saturday – Sunday.  This is a free service using a greens tipping voucher, which can be downloaded on the City’s website. Fees may apply without a valid voucher. You can also request an additional garden organics bin for your property by completing the online form. This can only be authorised by the property owner or agent (additional fees apply to annual rates).

Can I have a bigger garden organics bin? 

No, as the weight limit on all bins is 70kg. Garden organic waste can be quite heavy, therefore the bin size is 240L in size. You can request an additional garden organics bin by completing the online form.

I am not sure where to put a certain type of material. Can you help me?

Check out the online Waste Disposal Guide. If you are still unsure, please give the City a call on 9400 4000.