Customer Care Centre

The friendly team at the Customer Care Centre can provide assistance with a wide variety of City services and information, including:

Joondalup Library

About

Joondalup Library is one of the busiest public library in Western Australia. Joondalup Library opened its doors in 1997 as part of a civic and administration centre. Since then it has been proudly serving Joondalup’s community, providing access to meeting rooms, technology and a vast range of books, DVDs, CDs and other formats, just to name a few.

Reference collection

Located on the lower ground floor within the Joondalup Library, the Reference area houses a large collection suitable for students and researchers of all ages.

Local History collection

Joondalup Library houses the purpose-built Local History areas on the lower ground floor.

Facilities and services

Technology

Study

City of Joondalup – Administration Centre

The City’s Administration Centre is located at 90 Boas Avenue, Joondalup, next to the Civic Centre, Council Chambers and Joondalup Library.

Our Customer Care Team is the first point of contact for requests, enquiries and feedback and are based in the City’s Administration Building.

Please use the search function at the top of this page for further information about the City, our functions and services.

Sorrento Beach

Sorrento Beach offers excellent family swimming and turquoise water laps against pure white sand, making it an idyllic spot for a relaxing afternoon of beach fun.

Sorrento Beach is located directly south of the bustling Hillarys Boat Harbour, which is home to plenty of restaurants and cafes, as well as the Aquarium of Western Australia.

The Sorrento Surf Life Saving Club provides peace of mind with lifeguard patrols on weekends and public holidays, while midweek lifeguard patrols are provided by the City in conjunction with Surf Life Saving WA.

Removal of Beach Enclosure

The City of Joondalup in conjunction with the State Government installed a beach enclosure at Sorrento Beach in late 2016, however at its November 2020 meeting, Joondalup Council unanimously resolved to remove the Sorrento Beach enclosure due to the compromised integrity of the structure. Removal of the beach enclosure has been completed.

The City will investigate options for the provision of a replacement enclosure. This will enable the City to adequately investigate and plan appropriately to implement a new enclosure, aided by the lessons learnt from the Sorrento Beach enclosure.

Ninja Warrior Course at Whitfords Nodes

Visitors to Whitfords Nodes Park in Hillarys can unleash their inner warrior at the City of Joondalup park Ninja Warrior Obstacle Course located at the popular health and wellbeing hub located near the 145-step stairway structure and fitness equipment.

The Warrior Course is the first mega course in Australia and has been designed in a similar fashion to the obstacles on the popular Australian Ninja Warrior TV show. The challenge is to complete each obstacle landing only on the green mounds following the circuit route from start to finish.

It is appropriate for users aged 12 and over and is a fun way to develop strength and agility.

Please be aware that this facility is not available for booking or exclusive use by individuals as it is a public facility (similar to the City’s playspaces and other fitness installations).

Important: if you have a medical condition, are overweight, aged over 40 or haven’t exercised in a long time, before starting a new exercise program, you should have a medical check-up. Please note that the City is not liable for any injury or loss sustained as a result of using the equipment.

Reid Promenade car park – CBD

The City’s multi-storey car park is centrally located in the Joondalup City Centre.

There are 538 regular bays (including six disability parking bays) and six motorcycle bays in the public area of the car park.

It also offers:

  • Safe and secure parking
  • Undercover parking
  • Ticketless parking – Licence Plate Recognition (LPR) technology is used
  • Electric vehicle charging stations, in the main public car park
  • Access to the main public car park between 6.00am – 8.00pm weekdays (except public holidays)
  • Different rates for different parking options, e.g. Early Bird and Monthly Fee Services
  • 28 Premium reserved bays (including one disability parking bay) in the private area of the car park with 24 hour access

 

Duncraig Library

About

Duncraig Library is a vibrant and welcoming community space enjoyed by people of all ages. The library opened in 1974 and as one of the top ten busiest Libraries in the state, it remains a favourite place for people to experience, learn and socialise.

In April 2019 a community artwork collaboration between students at Duncraig Primary School and WA artist Andrew Frazer was unveiled on the front wall. It celebrates the surrounding native flora and complements the flourishing community garden located in the library courtyard and surrounds. The garden is managed by Duncraig Edible Garden, a community driven project that promotes values of community, sustainability and sharing economies.

Come and experience the wonderful space and enjoy the broad range of programs, activities and events on offer; or just sit, relax and have some quiet time and a good read.

Facilities and services

Accessibility

  • Wheelchair access
  • Bike racks
  • Disabled/pram/seniors parking
  • Accessible public toilets
  • Hearing loop
  • After hours return chute
  • Books on Wheels Service
  • Evacuation Plan

Technology

Study

Artworks

Your Libraries act as venues to view some of the City’s current Public Art Collection such as paintings, photography, mosaics, murals and sculptures. Take a tour of the art collection on display in the Joondalup Library and Local History/Reference area or search the City’s register.

Heathridge Park car park

Sail Terrace entrance – 83 parking bays, 2 disabled parking bays

Siren Road entrance – 29 parking bays, 2 disabled parking bays

MacDonald Park car park

Forrest Road entrance – 109 parking bays and four disabled parking bays

MacDonald Ave entrance – 50 parking bays and two disabled parking bays

Giles Ave entrance – 28 parking bays and one disabled parking bay

Percy Doyle Clubrooms parking stations PS1 – PS4

PS1 – 385 parking bays and seven disabled parking bays

PS2 – 32 parking bays and one disabled parking bay

PS3 – 89 parking bays and two disabled parking bays

PS4 – 76 parking bays and two disabled parking bays

Marri Park car park

23 Parking bays and one disabled parking bay at the Marri Road entrance

20 parking bays and one disabled parking bay on the Ayton Road entrance

Public toilet facilities

There are public toilet facilities in the City parks below. All public toilets are on a cleaning schedule.

Open 24 hours Open 6.00am – 8.00pm
Auto door timer
Open variable hours
Burns Beach Park, Burns Beach Admiral Park, Heathridge Craigie Leisure Centre, Craigie
Whitfords Nodes, Hillarys Barridale Park, Kingsley Duncraig Library, Duncraig
Hillarys Animal beach, Hillarys Beldon Park, Beldon Falkland Park, Kinross
Hillarys North beach, Hillarys Belrose Park, Kallaroo Joondalup Library, Joondalup
Hillarys Park, Hillarys Blackall Park, Greenwood Whitford Library, Whitford
Iluka Foreshore Toilets, Iluka Blackboy Park, Mullaloo Woodvale Library, Woodvale
Marmion Beach, Marmion Bramston Park – UAT only, Burns Beach Warrandyte Park – External UAT, Craigie
Mullaloo North, Mullaloo Bridgewater Park, Kallaroo
Mullaloo South, Mullaloo Caledonia Park, Currambine
Neil Hawkins Park, Joondalup Camberwarra Park, Craigie
Ocean Reef Boat Harbour, Ocean Reef Central Park, Joondalup
Pinnaroo Point, Hillarys Charonia Park, Mullaloo
Reid Promenade, Joondalup Chichester Park – UAT only, Woodvale
Sorrento North, Sorrento Christchurch Park, Currambine
Sorrento South, Sorrento Delamere Park, Currambine
Ellersdale Park, Warwick
Emerald Park – UAT only, Edgewater
Glengarry Park, Duncraig
Hawker Park, Warwick
James Cook Park – South, Hillarys
Juniper Park, Duncraig
Key West, Mullaloo
Korella Park, Mullaloo
Lexcen Park, Ocean Reef
MacDonald Park / Fleur Freame, Padbury
Marri Park – Lower, Duncraig
Mawson Park, Hillarys
Melene Park, Duncraig
Mirror Park, Ocean Reef
Moolanda Park, Kingsley
Multi Story Carpark, Joondalup
Ocean Reef Park – UAT only, Ocean Reef
Otago Park, Craigie
Penistone Park – Upper UAT only, Greenwood
Prince Regent Park, Heathridge
Robin Park, Sorrento
Santiago Park, Ocean Reef
Seacrest Park, UAT only, Sorrento
Shepherds Bush – External UAT, Kingsley
Sorrento Soccer – UAT only, Sorrento
Timberlane Park – UAT only, Woodvale
Warwick Hockey Stadium – UAT only, Warwick
Warrandyte Park, UAT only, Craigie
Windermere Park, Joondalup

UAT = Universal Accessible Toilet