The friendly team at the Customer Care Centre can provide you assistance with a wide variety of City services and information, including:
For information about the location and opening hours click the button below:
Seacrest Park is a wonderful, functional space with modern features and the capacity to host a range of events.
Function Room: 150 person capacity
Parking: 110 bays
Please contact the Community Facilities Booking Office to enquire about the availability of this facility.
Seacrest Park, Playground and Bus Services
The friendly team at the Customer Care Centre can provide assistance with a wide variety of City services and information, including:
The City’s Administration Centre is located at 90 Boas Avenue, Joondalup, next to the Civic Centre, Council Chambers and Joondalup Library.
Our Customer Care Team is the first point of contact for requests, enquiries and feedback and are based in the City’s Administration Building.
Please use the search function at the top of this page for further information about the City, our functions and services.
The City’s Customer Service Charter outlines our commitment to provide customers an efficient, consistent and friendly customer experience while delivering the community a diverse range of services, programs and facilities which meet the changing needs and expectations of our residents, ratepayers, businesses and visitors.
The Customer Service Charter also identifies service standards you can expect from us, how you may help us to help you achieve these standards, and how you may also offer feedback to us in recognition of a good experience, or offer suggestions as to how we may improve the customer experience and services that we provide.
Please take the time to view our Customer Service Charter. A copy is also attached to download and hard copies are available at the Customer Care Centre Joondalup, Leisure Centre Craigie and our Libraries.
If you wish to provide feedback, please complete our online Customer Feedback Form.
Please refer to the following links for more information relating to our community mediation and complaint handling processes:
The City has many free to use basketball hoops. The locations below are available for individuals to utilise free of charge and do not require bookings for casual use. Basketball courts available for hire are below the table.
| Park Name | Street address, Suburb |
| Barridale Park | Barridale Drive, Kingsley |
| Caledonia Park | Caledonia Avenue, Currambine |
| Christchurch Park | Christchurch Terrace, Currambine |
| Emerald Park | Emerald Way, Edgewater |
| Hawker Park | Hawker Avenue, Warwick |
| Heathridge Park | Sail Terrace, Heathridge (outdoor only, indoor court available for hire) |
| Juniper Park | Juniper Way, Duncraig |
| MacDonald Park North | MacDonald Avenue, Padbury |
| MacNaughton Park | MacNaughton Crescent, Kinross |
| Melene Park | Melene Road, Duncraig |
| Newcombe Park | Newcombe Way, Padbury |
| Penistone Park West | Penistone Street, Greenwood |
| Timberlane Park | Althaea Way, Woodvale |
| Windermere Park | Candlewood Boulevard, Joondalup |
Please report any maintenance issues as soon as possible via the Report Damage online service or by calling 9400 4255.
If you wish to make a booking for one of these courts, please use the ONLINE FACILITY BOOKINGS SYSTEM
If you are interested in joining a family focused and friendly club, come along and say hello at a training session.
If you want to know more about email secretary@northcoastwaterpolo.com.
An out of season winter training program is available for both juniors and seniors, Flipperball, and in-season summer training and fixtures for both juniors and seniors.
Flippaball is a modified non-contact version of mixed water polo for boys and girls in Years 3 – 7 (ages 7 to 12).
West Coast Wolverines is an American football (gridiron) club. The West Coast Wolverines consist of an Under 19 squad (age 14-18), a women’s squad (age 16+) and a men’s squad (age 19+) with the season typically running from October to February.
Training is held at Warrandyte Park, Craigie during the season.
The West Coast Wolverines also run a flag football league. Flag football is the fun, social, non-tackle version and a great introduction into the wonderful game of American football.
Games are on Monday nights with the season running from April to July at Warrandyte Park, Craigie.
For more information email info@westcoastwolverines.com.au.
Located on the west side of Heathridge Park, the Guy Daniel Clubroom boasts ample parking and access to tennis court facilities.
Main Hall: 124 square metres, 100 person capacity.
Parking: 48 bays.
Please contact the Community Facilities Booking Office to enquire about the availability of this facility.
Heathridge Park, Heathridge Leisure Centre, Edgewater Train Station and Bus Services.
Disputes between neighbours can often lead to disharmony, frustration and/or anger. While it is better to resolve issues between the parties openly and respectfully to find common ground or a solution to the problem, sometimes communication can break down or a matter cannot be resolved. In these situations mediation can assist.
Mediation is a dispute resolution method where parties in dispute can meet with an independent and neutral mediator to help resolve disputes and negotiate a fair and workable outcome.
The first point of contact for mediation will be the City’s Customer Relations Advocate, and the process will be coordinated and conducted by the Citizens Advice Bureau (CAB). The mediation process is guided by two experienced and professionally qualified mediators.
Examples of issues that can be mediated include:
Dividing fences
Encroaching roots and branches
Please refer to the City’s Community Mediation Brochure for further information.
The City has a complaint resolution process based on best practice principles in complaint management.
The City’s Customer Relations Advocate oversees the City’s complaint process ensuring your concerns are handled in accordance with the City’s protocols and standards; this includes registration in our systems, follow up by the appropriate officer and area and an outcome provided to you.
When lodging a complaint, you can expect a response within seven days. However, if the matter cannot be resolved within seven days, the City will provide you an interim response with the name and contact details of the officer and area who is dealing with the matter. You will be kept informed of your complaint progress.
Please be assured that all information provided by you is treated with the utmost confidentiality.
If you would like to provide feedback about the service you have received, or a decision made by the City, you can contact the City below:
The City strives to deliver better customer service and encourages you to provide feedback. Whether you have a request for action, a compliment or a complaint, the City would like to hear from you.
The City has a formal procedure for following up on customer feedback, requests for action, compliments and complaints. This includes responding to you within given timeframes, as stated in the Customer Service Charter, entering the information into the tracking system, keeping you informed of the progress and ensuring an outcome is reached.
Two courts available. For fee information go to Tennis Courts.
Warwick Open Space is classified as a major conservation area and is ranked in the City of Joondalup’s top five bushland areas due to its high biodiversity values. The reserve covers approximately 60 hectares of bushland and is a great place for a nature walk or bike ride.
Penistone Park opened on 12 May 2018 and includes a community sporting facility, softball infrastructure, two tennis courts and tennis hit-up wall, softball and cricket nets, netball and three-on-three basketball pad as well as a playground, barbecue and picnic shelter.